Information Technology Project Manager

Mabel E Smith (Beth)

Carmichael, CA

Cell: 916-***-**** Email: ***************@*****.***

www.linkedin.com/in/bethsmithsrpm

PROFESSIONAL SUMMARY

Broad experience in healthcare and information technology industries to ensure goals and objectives are met. Ability to lead and work with internal and external teams to ensure a project is completed on time, within scope and within budget. Utilize PMO processes, PM methodologies and Agile techniques. Ability to lead telecom, network, data and infrastructure projects for multi-million-dollar projects statewide or nationwide. Ability to research current data gathering processes and practices for healthcare and IT departments to enhance infrastructure, operational and data analysis outcomes. Utilize clinical informatics techniques for optimal results in a healthcare and technical environment.

CALLING SYSTEMS: I have implemented Vocera over a wireless network for hands-free voice activated communication for physicians and nurses with the partnership of telecom engineers. It is in place at Kaiser Permanente and Sutter Health. My experience includes updated overhead speaker systems (PBX) as well. These tasks included partnering with vendors and conducting testing of these systems with end users to ensure optimal performance.

GRANT WRITING: I have been doing grant writing for 8 years. I support Non-Profits, LLCs and Corporations submit grants from Federal, State, and private sectors to meet their organizational goals. The grant amounts I have submitted have been from $1.2M to $22M. I have submitted for some grants in less than 7 days. I have also assisted with the submission of RFIs and RFPs. I have supported these efforts in person and remote.

EMPLOYMENT HISTORY

Optum – September 27, 2021 to March 31, 2024 (Consultant)

Infrastructure/Sr. Infrastructure and Operations Network Project Manager

Proficient in IT infrastructure deployments, including network and voice legacy system migrations. Familiar with process engineering methodologies.

Manage projects ranging from $300k to multi-million-dollar projects. Provide expertise and leadership skills to direct the project team and ensure the project and organizational goals, philosophies are optimally supported by IT. Leading teams up to 174 persons for a statewide initiative.

Manage the budgeting and invoice reconciliation for all assigned projects. Escalate budget issues to leadership by forecasting future project costs. Able to communicate difficult information tactfully to project teams and leadership and incorporating techniques to mitigate risks to the project.

Ensuring that IT projects are delivered according to deadlines, budget, and quality standards. Managing strategic projects with complex scope and scale, and reports progress and matrix reports on each assigned project directly to Senior and Executive Leadership.

Leader: Serve as a mentor to other IT Project Managers and assist with new staff onboarding.

Support innovative projects in healthcare and medical management. Assist with critical merger and acquisition projects statewide.

Develop project plans, project schedules, manage project meetings and communicate progress and status to leadership.

Enforcing quality management by responding quickly to risks, issues and changes to project scope.

Plan and schedule project timelines and ensuring milestones are met using the appropriate technology tools to support team efforts. Develop and deliver project reports, proposals, requirements, and presentations to leadership teams.

Proactively manages changes in project scope by identifying potential crisis and devising a contingency plan. Always apply project management methodology across all assigned projects. Identify resource needs for assigned projects. Coordinate with Human Resources to hire new resources for large projects.

Work with teams of 7 up to 174 across 7 US states.

Ability to create and execute test plans. Understanding of network refresh in a clinical environment including desktop, network and medical device IT connectivity.

Oversight of the upgrading and new installation of IDFs (cable racks) in clinics. Also, lead engineering teams in projects to input IDRs (decoding refresh for Medicaid and Medicare payment systems.)

Rose International – Kaiser Permanente – September 20, 2021 to April 4, 2022 (Consultant)

IT Sr. Project Manager

Support Kaiser initiative to review covid status of all employees to ensure the health of the patients and general public accessing their facilities.

Utilize Salesforce and Microsoft Excel to run reports to validate employee compliance with Covid rules set by Kaiser Permanente and federal agencies for employees.

Report findings to Kaiser Leadership in weekly reports to Department leads and Sr. Leadership.

Send status reports to Department Leads.

Contact individual employees with options to gain expected compliance.

Lead and participate in weekly meetings reporting status of employee compliance.

Create plans to assist Department Leads to get their teams into compliance with Kaiser mandates.

Train Department Leads on how information is gathered from Salesforce and help them implement plans to get their teams into compliance.

Serve as escalation for Department Leads and individual employees with guidance to meet expected compliance mandates from Organization.

Ettain – April 19, 2021 to July 28, 2021 (Consultant)

Cerner Clinical Informatics – Northern Light Health (Maine)

Collaborate with clinical leadership teams on strategy and operations for Cerner implementations for 100+ facilities. My focus was the SaAnesthesia Instructor training with a willingness to support other inpatient departments. I have skills in exercising initiative, judgment, problem-solving and decision-making, developing and maintaining effective relationships with nursing, physicians, and administration. It is important to me to organize workflow to achieve site goals and objectives.

I can organize and prioritize work; work effectively with rapidly changing priorities; articulate problems and offer solutions to resolve them; analyze data, problem solve, implement solutions to problems correctly.

Member of leadership teams to develop and implement Cerner Millennium for end users as a clinical SME.

Instructor assigned to training nursing and physicians with the focus in PeriOp, Surgical, Anesthesia, PostOp, PreOp, Nurse Coordinators and CNAs. I look for ways to optimize training methods based on department workflow. I incorporate shortcuts in my training to help nursing and providers reduce clicks on the computer to give them more time with patients.

Created training material and corrected training material for end users. Created tip cards, flyers and adhoc documentation to ensure the success of implementations.

Reviewed documentation provided from outside vendors for accuracy.

Training classes ranged from 2 persons to 15.

Lead user fairs focusing on PowerChart preferences and favorites.

Trained Inpatient new hire staff on the use of Cerner Millennium.

Ability to be offsite and assist providers with troubleshooting question without access to my computer to see the application.

Ability to mentor nurses and providers in the Cerner solution.

Participates and make recommendations in clinical operation review of workflows.

Ability to support a go-live every other month.

Ensured I knew the direction of the company so I can give insight on how to best support nursing and providers.

Participate in several meetings with leadership to determine the success of the implementations and areas for workflow improvement.

My experience in hardware technology helps me troubleshoot device performance and propose necessary changes to improve workflow processes.

Trained go-live elbow support to more proficient in support the nursing and provider staff. Had oversight of 8 persons in the PeriOp department.

Conduent – May 2019 to January 28, 2021

Solutions Advisor/Project Manager (Remote)

Conduent - Midas Application / Midas / EPIC and Cerner/PeopleSoft

I partnered with 3rd party vendors and Conduent Clients to migrate the Midas software to interface with Epic and Cerner modules. The tasks included coordinating 10+ persons at the client site and any 3rd party vendors they are associated with, like Optum. The Midas product takes the clients patient data to help the client validate they are meeting the expectations of regulatory agencies. The data would come directly from Cerner or Epic and be imported, via interface, into the Midas software. I would coordinate the efforts with the Network Engineer, Project Manager, Interface Analyst and Server Administrator on the Conduent and Midas side. I would have oversight over the testing plan and would participate in the go-lives as well. I would track to mitigate risks. I would work with the client to ensure end user testing was conducted to ensure there were no impacts to their EHR product. I would ensure that the clients Epic or Cerner expert was on the project to ensure we understand how their product was configured and how their interfaces were designed to ensure there were no impacts to the application. Hundreds to thousands of patient records were being sent through the interface. I worked with hospitals with less than 300 beds to hospital chains that included several locations across the US. I would export hundreds of records into MS Access or Excel to validate the data for accuracy. I would log into client servers to validate their data and/or teach the client how to validate their data. I would train the client on the Midas product at a high-level during install and forward them to the training department for onsite formal training.

●Function as Data Analyst to help clients install Midas modules onto their system network. Midas enables the client to add and import large data collections to run reports on patient data within a hospital setting. Data collection was key to help the client determine if they are meeting the regulatory requirements from government agencies for their patients.

●Partner with Project Managers to implement Midas solutions for client base.

●Research Project: Provide functional implementation services with education, build, and testing implemented solutions to meet the needs of the client.

●Define project/system requirements and test plans for various Midas products.

●Research Project: Teach clients how to disseminate data consisting of 60K+ data points to get the necessary output from large data pools utilizing MS Excel and MS Access. This skill was needed so clients could validate information coming in from network interfaces.

●Develop process flows, operating procedures and matrices to assist clients with process improvements.

●Knowledge of hospital regulatory agencies (TJC, AHRQ, NHSN, etc.)

●Resolve functional technical issues.

●Develop relationships with clients and vendors.

●Train clients on Midas products.

●Ability to understand and mitigate risk on implementation projects.

●Install and update PeopleSoft. Ensure it is working appropriately for Human Resources on an ongoing basis. Oversight of system updates and network connectivity for new sites. Lead testing and training efforts for end users with vendor.

Antelope Valley Hospital – October 12, 2017 to April 29, 2019

Position: IT Physician Analyst for Clinical Informatics Department.

First line of support for physicians. Abreast of current compliance hospital requirements to ensure physicians abide by regulatory requirements while using hospital software applications. Build a working relationship with healthcare teams to forward their needs to IT and application vendors. Liaison between physicians and technology groups regarding the training needed to elevate and improve the use of the electronic health record. Research Project: Participate in hospital-based committees regarding new technology benefiting physicians. Evaluate computer application training for physicians to ensure higher quality of satisfaction. Created reports to evaluate training effectiveness. Supports IT projects as a resource or team member for Cerner EHR implementation. Create training documents and conduct training classes for physicians to learn Cerner: FirstNet, SaAnesthesia, and PowerChart. My role was to represent the physicians when any new software was presented to them. My role was to ensure the physicians (483+) were appropriately trained and that the patient data was not impacted during the transition. I was trained on Cerner Millennium and had the responsibility to train all the physicians. This meant taking the Cerner manuals and creating hot sheets and training material for inpatient and outpatient physicians and the nurses who directly supported the surgeons. I coordinated staff from Cerner during the migration for the physicians. During the go-live I coordinated consultant staff who came on site to implement the Cerner product. Approximately 300 persons came on site during a 3-month period to provide over the shoulder support for the physicians. I ran a war room to document all the issues and send the issues to the appropriate department for resolution. Issues that occurred impacted the desktop icons, login issues, system glitches with other software applications. AVH was implementing inpatient and outpatient patient data. I had to multi-tasks in a fast-paced environment to ensure all issues were resolved. This included contacting several headhunter agencies and requesting changes in staff as needed. Due to system issues I had to be in the operating rooms to help physicians document their surgical procedures when the computers were not operating correctly. I had to support the outpatient physicians and inpatient physicians across a large medical campus to assist with medical issues. Research Project: I also partnered with Cerner staff with concise documentation of the issues presented with the software and ensure the issues were fixed timely. During this time I was training the physicians with 1:1 training on the product. During the implementation I worked 7 days a week from 5:30am till 10pm to ensure the physician staff was successful. Later, I worked with supporting the nursing staff on the floor as well. I had a special phone where any physician or nurse could call me for support. If I was offsite, I would return to assist them. I worked with the medical staff on creating shortcuts in Cerner to add speed to their work. Many of the physicians worked at other hospitals that utilized EPIC. Those physicians wanted to use the same short-cuts they utilized in EPIC for Cerner. I would have them bring in their EPIC shortcut phrases and recreate them for Cerner to add ease to their workflow. I later created a hot sheet for the EPIC physicians on how to create smart phrases from EPIC for when I was not available onsite. This proved to be a big win for the AVH and for physician satisfaction.

Thriving Consultant Agency, LLC – July 12, 2016 to October 2020

Position: President/Owner

●Home Helpers Home Care - Setup business computer network, create business/marketing plan, complete business applications, create website and Facebook business account, create procedure manuals based on State and Federal regulations, secure liability insurance, set up bank and merchant accounts. Screen and hire initial employees, install and set up accounting software, vendor vetting. Train initial staff on home healthcare software.

●T.E.D. (Tenant Eviction Database) – Setup business startup to track evicted tenants CA-wide to alert landlords of evicted tenants. Created business/marketing plan which includes ROI over 7-year period. Secure investors in Real-estate to pitch product to. Develop marketing tools for Tradeshows and Investor Meetings. Secure IT staff who have worked on high security systems. Secure patent for technology design. Create a budget plan for the next 7 years including staff count and facility size. Move database from Venezuela to USA to AWS for hosting and management. Set up banking structure to receive PayPal monies.

●3Faces Ranch (Veteran Care Facility) – Create business/marketing plan to provide services and housing for veterans. Manage startup process. Ensure State and Federal forms are completed correctly. Help the owner determine the type and age group of veterans to be serviced and medical care that will be provided. Provide a roster of organizations that can support the efforts of the company. Determine which local organizations the owner should join for networking. Introduce the owner to key people in the community to help the organization grow including the State Senator and State Representative. Create a pay structure for staff and days they will be needed onsite to aid veterans. Conduct mock regulatory inspections to ensure the owner is ready for State inspection.

Kaiser Permanente WLA – Los Angeles, CA Oct 26, 2010 to Feb 29, 2016

Position: Project Manager III, Quality Management / Quality Assurance (Position Eliminated)

Kaiser utilized EPIC for inpatient and outpatient patient care. My main role as the Sr. Project Manager was to assist the physicians with extracting data from EPIC and run reports that met the needs of their department. I would also run reports on Kaiser patients who went to outpatient providers to ensure regulatory expectations were being met. I would forward my findings to the nursing and physician department leads. I would run reports out of EPIC to assist with Joint Commission/CMS requirements. I would meet with physician and nursing groups to help them determine how to increase their performance in their department. I would even be able to tell them which nurses and/or physicians need coaching. I put a reward process in place for departments that improved their scores. It was my data extractions that helped the facility achieve their Stroke certification. To assist the physicians in understanding their data, I lead without being asked, Excel classes to show them how to manipulate the data I extracted. I also needed to learn how to best ask me what they needed extracted out of EPIC. Kaiser did not purchase EPIC out of the box. They had a version specialized for them. This meant that they could not get the standard reports out of EPIC per their contract. They had to learn how to extract large amounts of data and run their own queries. The medical staff did not know how to use MS Excel or MS Access to do this. I took charge of teaching the physicians how to understand how Excel and Access worked so they could help me, help them. Since I reported to the Quality Management department, it was imperative that Kaiser met all the Joint Commission requirements and be ready for any onsite reviews. I worked with each department to ensure they knew how to disseminate their data dumps from EPIC and know if they were meeting their goals. Each day I would run a census report from Epic and ensure all the core measures were being met for that patient. I would track the patient from admission to discharge. I would contact each nursing lead and let them know what was not being met and forward my findings to the CEO and Nurse Exec.

●Liaison between business and IT departments for software and hardware prior to purchase to ensure they meet the needs of physicians and nurses. Reduced software costs by helping Kaiser Permanente – West Los Angeles realize the full capabilities of Microsoft Access and Excel. To help save costs, created training materials and videos to train nursing to access their department performance and incorporate change. Created Excel templates for nursing and physicians with micros to help them access their departments.

●Ensure Joint Commission and CMS regulations are met ongoing for hospital-wide departments. Partner with nursing and physician groups to help them maintain or sustain regulatory performance scores by modifying or creating new processes at a regional level (6 hospitals).

●Reviewed Quality Management & Risk Management Processes to reduce process redundancy and improve the patient experience. The team consisted of 28 people including Sr. Leaders, Directors, and Managers.

●Partnered with the Stroke Coordinator to ensure the hospital achieved a Stroke Certification status so those patient types could be accepted at Kaiser. Achieved this certification two application cycles in a row. Created graphs/charts showing patient demographics, physician stroke competency, and ability to comply with The Joint Commission’s stroke core measures to a team of 38 persons. Led the command center when the stroke surveyor arrived. Created presentations, agenda, and minutes during the survey process. Maintained the action items assigned by the Surveyor and ensured each item was addressed and closed.

●Led teams comprised of other Project Managers, DBAs, Sr. Analysts, Sr. Leadership, Physicians and nurses simultaneously of 20 to 50 people.

●Research Project: Created an Access database to capture 74 data elements for Dr. Eric Kaufer to analyze the care of septic patients to determine the symptoms leading to a septic diagnosis. Database was adopted by the Regional Office as the best practice tool. Served as retrospective reviewer to see if sepsis code alerts were called and conducted correctly. Reported findings to the local Committee and Regional leadership.

●Facilitated the Leapfrog program for 5 years and achieved Top Hospital 2 of those years. Partnered with all necessary departments to answer all questions required for program and validated each response prior to submission. Also present at exams to support nurse, physician, and pharmacist for facility qualification and certification.

●Conduct daily con-current reviews of patient census and validate that appropriate care was given by nursing and physicians, via patient EHR (EPIC) patient records, prior to patient discharge. Conducted meetings with physician chiefs via a department scorecard to improve performance.

●Research Project: Research and produced complication rates and performance trends for specific areas of medical care. Areas included, but not limited to, Bariatrics, Hepatitis B, Influenza, Pneumonia, Tdap, Parental Care, Trochar Injuries, Anastomosis Rates, Advance Directive compliance, etc.

●Research Project: Track hospital performance outlined by the The Joint Commission. Reviewed compliance concurrently and retrospectively. Scores averaged in the 80th to 90th percentile when I took over the project. Scores increased 10 to 15% after one year of taking on the project. Scores sustained. I was asked to share my techniques with the Regional Office.

●Midas Administrator: Grant system access, report generation, user access, focus study creation, ReportTrack design, troubleshooting, train new users. Examples: Quality Management Focus Studies Score Cards - We wanted to track the performance of medical departments in the area of peer reviews and member service complaints. We wanted to track the provider's individual performance, then measure the provider against their peers within their department. I was looking for trends in provider performance to help the Chief of each department evaluate their physician staff and provide coaching assistance ongoing. So that no physician felt singled out, I would be present at department staff meetings and share my findings without saying names and share the information needed for improvement. The Department Chiefs really liked this approach. I would speak privately with Department Chiefs on specific providers needing more attention and share my ideas on how to approach it. Risk Management - The hospital did not like the number of HAPUs and Falls occurring in the hospital. I suggested running weekly reports from MIDAS to track how many risk related issues were occurring to reduce overall incidents in the hospital. I scheduled weekly meetings with nursing to review my findings. Stake holder physicians were also invited. I would review the number of falls and HAPUs, the time of day, the shift, and who was involved in the incident. Nursing was told that this process would be a learning exercise. No one would be attacked or embarrassed. Nursing was asked to help define the solution. I created teams for nursing and said that each team that reduced falls and HAPUs would get a star. Each week nursing worked hard as a "team" to reduce falls and HAPUs. The process was successful, and the hospital was able to achieve their goals.

●STATIT Administrator: Schedule reviews, Dynamic Drill down, Indicator builds, dashboards, score cards, user access, troubleshooting, usage reports, training of new users.

●Supervisory Role: Provide oversight and review of Sr. Analyst projects. Ability to work with senior management. Ability to take a visionary concept from senior leadership and develop policy and procedure.

●New Hire Orientation facilitator. Spoke to 40+ people each month for 15 minutes to tell new hires about the functions and roles of the Quality Management Department.

●PeopleSoft – Product installation/updates on an adhoc basis. Partnered with technical teams on behalf of the Finance Department.

EDUCATION

University of Phoenix, BS, (Class President) Information Systems

University of Phoenix, MBA, Business Administration

EPIC University Wisconsin – Inpatient/Ambulatory Certification

Cerner Millennium – Inpatient/Ambulatory

COMPUTER AND OFFICE EQUIPMENT EXPERTISE/MEMBERSHIPS

Current versions of: SCCM Remote Viewer, Microsoft Office Suite, Microsoft Project, Microsoft Access, Clarity/Crystal Reports, Quicken, Visio, SAS, SAR, FTP Transfer, EDI transfer, Other: Lawson 803; EPIC. MIDAS Administrator and Teradata SQL, CHART or ICU Patient Tracking Software, BMC Remedy user,

HealthConnect (EPIC), SharePoint, McKesson EHR applications, Cerner Millennium, Cerner Dragon, Cerner PowerChart, ED FirstNet, SaAnesthesia (SurgiNet), RevenueCycle, PACS, G Suite (Google Apps), Agile, Imprivata (Badging System), Smartsheet, Salesforce, PowerBi, PeopleSoft, Oracle Cloud Apps, working knowledge of Workday. Use of Slack and Miro applications.

CERTIFICATION

CHART Outcomes 2C10203620; Process Improvement Advisor (Sigma 6 (Green Belt) Program Designed for Hospitals) Since 2012. PMP in progress. Estimated completion July 2024.

MEMBERSHIPS

Project Management Institute (PMI) Member since 2007; University of Phoenix Mentor Program since January 2013; WIN Mentor since 2022 (Women International Network)

OTHER

Community Leader Palmdale California, Palmdale Sheriff’s Department Assessment Committee; City of Palmdale Youth Projects; Red Cross Disaster Recovery Team Member; Grant Writer.

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