Talent Acquisition Program Management

Jason Edward Dekow 978-***-****

*****.*****@*****.***

Talent Acquisition and Program Management Leader

Experienced and accomplished Talent Acquisition and Program Management Leader with a proven track record of driving recruitment excellence and executing strategic initiatives in a diverse corporate environment within several Fortune 100 companies. Leveraging over a decade of expertise, I have consistently orchestrated the acquisition of top-tier talent, nurtured key stakeholder relationships, and optimized recruitment processes to deliver impactful results. My qualifications encompass early career hiring strategy, stakeholder engagement, program management, budget oversight, data analysis, and a passion for diversity, equity, and inclusion (DEI). I am adept at driving recruitment metrics, enhancing candidate experiences, and cultivating an inclusive culture. My visionary leadership and execution orientation enable me to deliver impactful results in complex and dynamic environments.

Career Experience:

United Healthcare: Boston, MA

(September 2019 – April 2023) Senior Manager: Public Sector Strategy and Analytics at OptumRx As the Senior Manager of Public Sector Strategy and Analytics, my role revolved around strategic leadership, hiring forecasting, data governance, and client engagement, resulting in substantial improvements and enhanced client satisfaction.

• Talent Acquisition: I played a pivotal role in the talent acquisition process for our team, which encompassed a substantial workforce of 185 individuals. This included several key responsibilities: hiring forecasting, interviewing, and hiring recommendations.

• Strategic Public Sector Leadership: As the Senior Manager of Public Sector Strategy and Analytics, I led transformative initiatives, driving substantial improvements in policy research, data analytics, and communication strategies. Orchestrated and executed large-scale improvements, elevating financial analysis and reporting, resulting in more informed decision-making.

• Client Engagement and Sales Growth: Championed sales growth across diverse segments within the public sector, including Large State, Small to Middle Markets, Medicaid, and Fee for Service. Played a pivotal role in enhancing client references and technical proposal responses through effective management and response to RFPs.

• Data Governance and Quality Assurance: Recognized and implemented data quality assurance improvements, streamlining systematic data quality processes and governance. Served as a steward for data governance, ensuring precise data accuracy and governance for client management renewals and new business from existing accounts.

• NPS Program Enhancement and Stakeholder Engagement: Led the NPS program for 50 public sector clients, instilling discipline in NPS survey responses and action planning. Evaluated and executed quality assurance processes, resulting in a remarkable segment-wide NPS score increase of 42 points over three years.

• Pharmacy Benefit Management (PBM) Policy Review: Played a pivotal role in Pharmacy Benefit Management (PBM) policy review, ensuring high-quality proposal responses through rigorous quality assurance processes.

• Strategic Leadership: Engaged directly with senior leadership, conducting strategic planning, in-depth research, and sensitive financial analysis. Collaborated across departments to facilitate effective executive communications and drive impactful improvements within the Government and Public Sector segment at OptumRx.

• Cross-Functional Team Leadership: Led and coordinated cross-functional teams in the execution of public sector initiatives, collaborating with departments such as finance, legal, and operations to ensure alignment with strategic goals. This collaboration resulted in more streamlined processes, improved client satisfaction, and enhanced operational efficiency within the public sector segment. Liberty Mutual Insurance: Boston MA

(October 2014 – September 2019) Senior Development Campus Recruiter: Personal Lines Sales, Corporate Strategy and Research

• Recruitment Innovation: Executed campus recruitment initiatives, excelling in campus relationship management, event planning and execution, talent sourcing, rigorous candidate screening, and lifecycle management.

• Recruitment Strategy Management (Strategic Vision): Developed and executed the overall recruitment strategy for Sales Internship and Sales Entry level programing. As result in year one our conversion ratio was over 70% and continued to increase year over year.

• Commitment to Diversity, Equity, and Inclusion (DEI): Brokered strategic partnerships with Historical Black Colleges and Universities

(HBCU’s) to target and attract a diverse candidate pool.

• Exceptional Candidate Quality: Innovated and managed programs to elevate the caliber of entry-level Sales and graduate-level Corporate Strategy and Research hires. Positioned as a trusted advisor for hiring managers, guiding exceptional candidates towards Liberty Mutual.

• Campus Branding: Strategically orchestrated and executed on-campus recruiting events, effectively showcasing Liberty Mutual’s brand and comprehensive career opportunities. Expertly managed event logistics and secured key hiring manager participation.

• Dynamic Talent Pipeline: Aggressively built and maintained a dynamic talent pipeline for internships and entry-level sales role, actively sourcing candidates from designated schools and diverse channels.

• Data-Driven Recruitment Enhancements: Leveraged recruitment metrics and data analysis to identify areas for improvement in campus recruiting efforts. Used insights from candidate conversion rates, sourcing effectiveness, and diversity metrics to refine strategies, resulting in more targeted talent acquisition and a year-over-year improvement in program outcomes.

• Candidates-Centric Approach: Ensured a seamless and positive experience for candidates throughout the recruitment process, overseeing smooth transitions between sourcing, screening, interviews, and transparent communication of hiring decisions.

• Learning Programs Implementation: Implemented and championed diverse learning programs to cultivate a culture of ongoing development, ensuring interns and employees had access to valuable educational resources.

• Strategic Training Initiatives: Developed and executed strategic training initiatives, aligning them with business objectives to enhance employee skill set and competencies.

• Internship Success: Successfully managed Sales internship programs, including the development of challenging assignments, strategic coordination of placements, and continuous development initiatives.

• Strategic Campus Recruitment: Translated Liberty Mutual’s business strategies into an effective campus recruiting strategy that consistently achieved exceptional results.

Blue Cross Blue Shield of Massachusetts: Boston MA (June 2007 – October 2014) Senior Recruiter: Service & Operations; College Relations Program Manager (July 2010)

• Team Leadership: Led a high-performing campus recruitment team dedicated to the support of Intern, Entry Level and Graduate hiring.

• Strategic Collaboration: Collaborated with business leaders to proactively address staffing needs in Service and Operations. Executed recruitment programs aligning with business objectives and building a pipeline of highly qualified, diverse candidates.

• Innovative Talent Solutions: Strategically aligned with business units to assess current and future workforce requirements, addressing attrition, shifting market dynamics, and skill set demands.

• Recruitment Strategy Management (Strategic Vision): Redefined and created all Campus Recruitment Programs, FDP, MPH, MBA and undergraduate training and development programs to drive intern to full time hire conversion rates with a net increase over 37% in year one and a 8% annual increase the next three years.

• Policy Enhancements: Contributed to the enhancement of internal policies, procedures, and compensation plans, conducting comprehensive analysis and offering recommendations to refine recruitment strategy.

• Budget Management: Managed budgets in collaboration with hiring leaders to meet evolving recruiting needs, ensuring efficient expenditure.

• Brand Visibility: Proficiently managed job postings and recruitment advertising to maximize visibility and attract top talent.

• Data-Driven Approach: Meticulously maintained records, tracked recruitment metrics, and ensured compliance with regulatory standards.

• Performance Metrics and Data Analysis: Annually tracked the following KPI’s Internship Conversion Rates, Time to fill for Early Career opportunities, Diversity Metrics, Participant Satisfaction, Offer Acceptance Rate, Retention Rate, Performance Reviews, Promotion Rate, Cost Per Hire, Feedback from Hiring Managers and Alignment with Business Goals to analyze and report out to make data driven decisions and program enhancements.

• Strategic Advisor: Functioned as a trusted advisor to senior business leaders, delivering valuable insights into workforce planning, talent development, and performance management.

• Talent Management Initiatives: Pioneered and executed talent management processes and programs, aligning these initiatives with company and human resource strategies.

Project Manager: Human Resources Alignment and Value Delivery Project (January 2009) During Blue Cross Blue Shield of Massachusetts’ transition from a traditional HMO to a leader in integrated Health Management, I played a key role in reshaping the Human Resources function. Collaborating with 30+ colleagues, we defined a future state vision for HR, driving significant transformation:

• Transformation Leadership: Played a driving role in the transformation shift of Blue Cross Blue Shield of Massachusetts, transitioning to a leader in Integrated Health Management solutions.

• Business Alignment: Strengthened integration with the business, enhancing partner confidence in HR efforts.

• New Offerings Development: Spearheaded the development of new offerings balancing costs control and quality enhancement. Strategically segmented markets and providers for improved focus, coordination, and impactful care delivery.

• HR Transformation: Led substantial Human Resources transformation initiatives, fostering closer alignment with the business, enhancing talent management, and streamlining operations.

• Workday Implementation: Successfully oversaw the Workday implementation ensuring tasks were assigned, deadlines met, and available resources managed effectively.

• Stakeholder Management: Facilitated communication among stakeholders, skillfully managed risks, and made strategic decisions to ensure a seamless and effective Workday implementation.

• Talent Management Enhancement: Improved talent management, development, and performance practices to evaluate enterprise competency.

Specialist: Workforce Development and Training, College, University and Community Engagement (August 2007)

• Internship Programs Leadership: Lead and executed BCBSMA internship programs and entry-level hiring, achieving significant results in enhancing diversity and facilitating succession planning.

• Strategic Partnerships: Forged strategic partnerships, including collaborations with Harvard University, enhancing talent acquisition efforts.

• Internship Training Initiatives: Created and annually redefined a mandatory internship training initiative for all interns, enhancing the overall internship experience. This consisted of three defined levels via our High School Internship Programming, Undergraduate Internship Programing and Graduate Level Programming.

• Effective Program Execution: Held accountable for executing programs in collaboration with HR and business leaders while contributing to company-wide communications.

• Commitment to Diversity, Equity, and Inclusion (DEI): Brokered strategic partnerships with the Posse and Inroads Foundations to provide an infusion of diverse talent throughout the undergraduate internship program. Strengthen partnerships with National Black MBA to provide opportunities at graduate internship levels.

Education: Bachelor of Science in Business Administration, Nichols College: Dudley, Massachusetts Certification: Certified Scrum Product Owner (CSPO), Scrum Alliance: Expires March 2025 Skills: Early Career Hiring Strategy, Leadership, Stakeholder Management, Stakeholder Engagement, Talent Acquisition, Campus Recruiting, Strategic Thinking, Diversity, Equity and Inclusion (DEI), Candidate Experience, Networking, Global Perspective, Team Leadership, Adaptability, Effective Communicator, Budget Management, Data and Analytics, Data Analysis, Recruiting Metrics, Employment Branding, Visionary Leadership, Execution Orientation, Experience, Inclusive Culture, Passion for results, Recruiting Best Practices, Project Management, Program Management, Process Improvement, Talent Sourcing, Multitasking, Continuous Learning

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