Austin Tx Group Member
Resume:
Jalyla Peoples
Providence, RI
*************@*****.***
SUMMARY OF SKILLS
Microsoft Office Suite
Multiline Telephone Systems
Proprietary Database Systems
Customer Care
IT Support
Excellent Written and Verbal Skills
Office Administration
Typing (50 WPM)
Highly Organized
Effective Problem Solving
Team Leadership
Active Listening
PROFESSIONAL EXPERIENCE
Customer Service Professional 5 Years
Opened and maintained customer accounts by recording account information and relative data
Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintained financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepared product or service reports by collecting and analyzing customer information
Contributed to team effort by accomplishing related results as needed
Managed large amounts of incoming calls on a multiline phonebank system
Identified and assessed customers' needs to achieve satisfaction and return business
Built sustainable relationships of trust through open and interactive communication
Provided accurate, valid, and complete information by using the right methods/tools
Completed routine office administration tasks
WORK HISTORY
Customer Service Professional
Staff Force Solutions – Austin TX. November 2022 to February 2023
CSR – Austin, TX. February 2022 to April 2022
Goodwill Industries – Austin, TX. November 2020 to July 2022
Contact Works – Austin TX. November 2015 to September 2016
Xerox – Austin TX. May 2012 to October 2014
ADDITIONAL EXPERIENCE
MPW Industrial Services – Austin, TX. July 2022 to November 2022
Industrial Cleaning Technician
Marriott International/Starwood Hotels & Resorts – Austin, TX. January 2017 to May 2018
Sales Associate
EDUCATION
Austin Can Academy – Austin, TX.
Obtained High School Diploma
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