Customer Service Representative

Amber Ellington

**** ******* *** ******, **** NV 89506 *******************@*****.*** 775-***-****

Team player and problem solver with strong management skills. Extensive customer service experience and relationship building with both stateside and international customers in person and virtual. Reliable and self -motivated, computer and business machine literate.

Experience

Business and Quality Systems Manager, Messenger Molding and Manufacturing 2017-Present

Business manager for plastic injection molding company primarily focused on medical parts manufacturing. Responsible for HR functions including working with local staffing agencies for receiving, orienting, and onboarding new hires. Assisting CFO with payroll, 401K and insurance benefits for permanent staff. Liaison between current and potential customers by phone, zoom and in person. Working with other members of management and production supervisors to ensure adequate staffing for all 3 shifts, verifying production orders meet quantities and deadlines as required by customers.

Quality Systems manager, internal and lead auditor certified under ISO 13485 – 2016 Responsible for all aspects of QC system including rules, regulations, SOP’s, parts specification prints, QC testing equipment and calibration requirements. Overseeing at the operator level to include training records, machining instruction manuals, part counts, part specs and correct packaging. Reviewing final shipping documentation for accuracy as required by ISO. Manages all activities applicable to both internal and external multiday audits.

Business and Professional Collections – Reno NV, Administrative Assistant 2010-2017

Daily entry of new account information from various clients into hard core and pre-collect status. Regular monitoring of account status to move pre-collect to hard core, contacting clients for approval, verifying accuracy of totals. Twice daily count of cash as well as distributing mail each morning and answering client calls by phone and in person. Operate office equipment including fax, multi-line phone, multiple computer programs, copy machine, and online credit card systems. Back up supervisor as needed.

Courtesy Glass -Woodinville WA, Customer Service and Sales Support 2005-2010

Customer Service for commercial and residential glass contractor. Responsible for answering multi-line phones, assisting walk-in customers with sales support and acting as liaison between residential developers, home builders and sales. Daily invoicing and new job input in Navision. Filing, faxing, ten-key, data input, other office duties as needed. Helped sister company Burnham Insulation and Shelving get marketing program started, assisted sales input orders for insulation and shelving.

Costco- Reno NV/Kirkland WA, Customer Service 2000-2005

All activities applicable to top notch member service. Greeting members upon entry, checking receipt accuracy upon exit and assisting with any customer needs in between. Cashiering accurately in a timely manner to ensure Costco customer service standards are upheld. Main office duties including answering multi-line phone, computer input and ten-key. HR functions as payroll backup: record payroll daily and report to the corporate office weekly, input new hire and termination of employees, filing, and faxing, copying, data input, writing manual checks and handling petty cash. Work in other department as requested by management.

EDUCATION

Associates Degree: General Studies, Truckee Meadows Community College 2013

Cosmetology License: Northern Nevada Beauty Academy 1996

Churchill County High School 1994

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