Customer Service Representative

Tammy J. Sanchez

**** ******** **.

Tampa, Florida 33617

813-***-****

*********.*******@*****.***

SUMMARY-

Tammy J. Sanchez is experienced in the management of: Business Operations and General Business, and Call Center or Help Desk, or Customer Service. 22+ years of work experience, with 7 years of management experience, including a mid-level position.

EDUCATION-

Hillsborough Community College (HCC) Tampa, Fl. Culinary Mgmt/Event Mgmt

Pasco-Hernando Community (State) College (PHCC) New Port Richey, Fl.

Medical Billing & Coding Specialist

Hillsborough Community College (HCC) Tampa, Fl. AS, Radiology Technologist

SKILLS-

•Microsoft Office and Outlook • Office Management Skills • Telephone and Customer Service Skills • Phone Etiquette • Scheduling • Contact Centers • Excellent Multitasker • Detail Oriented • Great Organizational Skills • Listening Skills and Empathy

EXPERIENCE-

04/24- Present- Duke Energy Clearwater, Florida

Customer Service Specialist

Inbound Billing, High Bill and Payment calls, Outages and Payment Arrangements. Problem Escalations as needed

10/21-9/23- AquaCal AutoPilot St. Petersburg, Florida

Customer Service Representative

Duties: Inbound and Outbound calls, Troubleshooting Problems, Problem Escalation as needed.

5/21-10/21- The Qurate Group/ HSN St. Petersburg, Florida

Customer Service Representative

Duties: Remote Customer Service, Inbound calls, Troubleshooting Problems, Problem Escalation as needed.

02/15-05/21 The Putnam Way Putnam County, Florida

Owner/Operator Facebook Community Page

Duties: Remote Day to Day operations of the online face of The Putnam Way community page, serving Putnam County and surrounding communities with local news

08/11- 05/16 Hillsborough Community College Tampa, Florida

Event Coordinator

Duties: Planning and organizing events, Appointment scheduling, Décor and Flowers, Managing volunteers, Obtaining donations.

08/07-09/08 Florida Orthopedics Institute Temple Terrace, Florida

Clinic Authorizations and Surgery Precertification Clerk

Duties: Scheduling diagnostic procedures, obtaining insurance Benefits and Authorizations for both Diagnostic and Surgical procedures. Customer Service and problem escalations as needed.

04/05-06/06 Prestige Legal Services/ADC Computer Services Tampa, Florida

Office Manager

Duties: Day-to-day operations of both businesses, Supervising process servers, Accounts Receivable and Payable, Ordering supplies, Collections, Scheduling, Phone Operations, Sales, and Filing.

07/02-06/03 Florida Claims Management Lutz, Florida

General Office Assistant

Duties: Appointment Scheduling, IME Report Proofing, Bulk Mailings, Letter Composition

01/02-06/02 Lutz Family Medical Center Lutz, Florida

Medical Assistant/ Referral Clerk

Duties: General Medical assistant duties, Telephone Triage Intake, Insurance Referrals

12/95-11/01 Walt Disney World Reservations Tampa, Florida

Reservation Sales Agent

Duties: Customer satisfaction, Vacation and Travel Package Planning, Troubleshooting and Problem Solving.

Accomplishments

I have been recognized for Outstanding Customer Service, attention to detail, and empathy. In addition, I was recognized for my ability to oversee Volunteer Activities.

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