Patient Care Customer Service

Aranxa Fernandez

Mooresville, NC 704-***-**** ******.*********@*****.***

Medical Assistant student expected to graduate by October 2023. 4+ years of professional experience in patient care, customer service, problem-solving, and organizational skills. Experienced in assisting with physical, pediatric, and eye exams; and taking medical histories, vital signs, and EKGs. Instrumental in maintaining medical records, managing medical billing and insurance authorizations, scheduling patient appointments and procedures, and conducting medical office finances. Possess thorough knowledge of anatomy and physiology, medical terminology, infection control, nutrition, medical ethics, cardiology, disease states, and minor in-office surgery procedures. Fluent in written and oral Spanish. CORE COMPETENCIES

Medical: Phlebotomy, EKG, Vital Signs Monitoring, Medication Mgmt., Patient Care, Clinical Assistance, Infection Control Soft Skills: Communication, Customer Service, Building Rapport, Problem-Solving, Organizational Skills, Patient Care, Medical Terminology, Machine Operation

PROFESSIONAL EXPERIENCE

Pactiv Evergreen Mooresville, NC 2023 - Present Forklift Operator

● Load, unload, ship, and receive warehouse items.

● Transport materials to different locations within the facility; optimize loads to ensure operational efficiency.

● Secure loads to the machine before transportation; schedule vehicles for maintenance and repairs.

● Operate and manage technical equipment; adhere to safety management standards. Cabarrus Rowan Community Health Centers Concord, NC 2022 - 2023 Patient Representative

● Daily, greeted, scheduled, and addressed dozens of visitors in a professional and empathetic manner.

● Weekly, organized and prepared billing information for the bookkeeping department for 50+ patients.

● Handled 100+ daily phone calls to assist patients, external providers, and insurance companies.

● Prepared patients’ charts and daily schedules for clinic staff; photocopied, filed, and faxed information as needed.

● Performed administrative duties, such as filing, faxing, and updating patient files.

● Answered, screened and routed all incoming calls and scheduled appointments daily.

● Contacted insurance companies to obtain authorization for upcoming patient surgeries and procedures.

● Prepped exam rooms according to physicians' needs. Walgreens Mooresville, NC 2021 - 2022

Pharmacy Technician

● Engaged 100+ customers and patients daily by greeting them and offering assistance with products and services.

● Performed duties as assigned and supervised by the pharmacist in accordance with Walgreens standard operating procedures for entering, third-party processing, filling, and dispensing prescriptions.

● Identified 30+ repeating customers and their prescriptions in order to refill and label their medications in advance, speeding up transactions by 80% and increasing customer satisfaction and loyalty.

● Assisted with inventory management, including verification of quantities, storage and removal of outdated medications and restocking pharmaceuticals in short supply to prevent being out of stock.

● Assisted pharmacists in delivering patient care and services for the patient, such as counseling and other health services (i.e. blood pressure measurements and medication management. Carillon Assisted Living Mooresville, NC 2018 - 2019 Personal Care Aide (PCA)

● Cared for elderly, convalescent, or disabled patients in an assisted living residence setting.

● Maintained electronic documentation of care and assistance daily, reporting changes to medical staff.

● Helped residents with activities of daily living: using the toilet, bathing and washing, dressing, and eating.

● Coordinated and assisted patients with exercise, physical therapy, prescribed diets, and medication reminders.

● Changed bed linens, washed patients’ laundry, and assisted with other housekeeping chores.

● Assisted clients with personal care: dressing, mobility, medication reminders, personal hygiene, and eating.

● Fostered communication between families and healthcare regarding clients’ medical and emotional conditions.

● Maintained a safe environment within clients’ homes, completing daily housekeeping tasks as needed. EDUCATION/CERTIFICATIONS

Certified Clinical Medical Assistant (CCMA) National Healthcareer Association (NHA) 2023 Pharmacy Technician Trainee Certification Walgreens Mooresville, NC 2021 High School Diploma Mooresville Senior High School Mooresville, NC 2016

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