Administrative Assistant Data Entry

Kimlie Mitchell

Raleigh, NC *****

***- ***-**** (Cell) 919-215-039 (Cell)

********@*****.***

Professional Summary

Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.

Skills

Excellent customer service skills

Team player

Documentation abilities

Strong communication

45 WPM typing speed

NC Tracks

Microsoft Outlook

Microsoft Office Suite

ICD Codes

Mailroom

Filing and data entry

Organizational Skills

Administrative support

Transporting Files

Routing Mail

10-Key Calculator

Microsoft team

Multi-line phone experience

Phone Etiquette Experience

Prior Authorizations

Work History

09/2024-10/2024

07/2024-Present

05/2022 to 01/2024

Greer Group/Wake County Board of Election

Answered incoming calls for voters to answer questions or concerns for voting information.

Keyed in voter’s registrations in the system.

Pay close attention to detail for ballots for absentee voters' return.

Sorted and arranged absentee ballots to be mailed.

Utilized a scan machine to attach additional information to the voter’s profile.

RECEPTIONIST

Vanguard Staffing Agency/TKO/ (When needed)

Sorted and distributed mail for department or person

Answered the phone to transfer or receive messages.

Called different department people when the client arrived.

Maintain the front and kitchen areas for cleanliness and supplies.

ADMINISTRATIVE ASSISTANT

Temporary Solutions/Division Of Health Benefit/NC Medicaid – Raleigh, NC

Answered phone system, delivering messages to staff.

Provided feedback to corporate management concerning findings and recommendations resulting from assessments or projects.

Received and sorted incoming mail and packages to or distributed to the correct recipient.

Sorted and distributed office mail and recorded incoming shipments for corporate records

Restocked supplies and placed purchase orders to maintain adequate stock levels

09/2021 to 11/2021

GUEST SERVICE REPRESENTATIVE

Extended Stay America – Raleigh, NC

Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention

Collected room deposits, fees, and payments

Communicated problems regarding guest rooms to housekeeping services and maintenance personnel

Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills

Handle inbound and outbound calls for guest's reservation.

12/2020 to 02/2021

SCAN OPERATOR

Spectra Force/Blue Cross and Blue Shield – Durham, NC

Complied with company policies and safety protocols to maintain the safety and operational performance of copy machines

Documented finished work to keep supervisors informed of production activities

Performed data entry following mailroom policies and software

Used Microsoft Word and other software tools to create documents and other communications

Sorted and completed paperwork, recognizing discrepancies and promptly addressing them for resolution.

09/2020 to 11/2020

BENEFITS ADMINISTRATOR

Conduent/Mars Benefits Administrator – Raleigh, NC

Directed and controlled 401K, medical, dental, and vision benefit packages

Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone.

Located providers for employee medical, dental and life

Managed continuous enrollment processes, as well as yearly enrollment periods.

08/2019 to 03/2020

CUSTOMER SERVICE

CVS CareMark – Cary, NC

Processed patient claims in the data management system to receive mail-order medications

Performed outbound calls to providers and clients to receive additional information to process claims successfully

Initiated prior authorization for approval for medications.

02/2017 to 05/2018

PROCESSING ASSISTANT

Temporary Solutions/Divison of Motor Vehicle – Raleigh, United States

Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.

Identified and resolved process issues to encourage smoother procedures, more efficient workflow, and overall business growth.

Offered data-driven recommendations aligned with company strategies and prioritized process improvement initiatives.

Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.

05/2008 to 11/2016

PROCESSING ASSISTANT

Division Employment Security – Raleigh, NC

Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations

Delivered clerical support by handling a range of routine and special requirements

Developed correspondence letters, memos, and emails utilizing Microsoft Office Suite

Completed clerical tasks such as filing, copying, and distributing mail

Verified the accuracy of business records by consistently updating customer information.

Education

Some College (No Degree): Business Marketing

American InterContinental University - Raleigh, NC

12/2011

Certificate: Tax Preparation

Liberty Tax Services - Raleigh, NC

08/2000

Center For Employment Training

W. G Enloe High School - Raleigh, NC

06/1987

High School Diploma

W.G Enloe High School - Raleigh, NC

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