Quality Assurance Senior Project

OTHA MOORE

**** *. ***** ***** ******, Detroit, MI 48076 *********@*****.*** 313-***-****

OBJECTIVE

I am eager to pursue a position within your company that maximizes my talents of training and management, quality assurance, customer relationship management, and program development. EDUCATION

DEVRY UNIVERSITY Columbus, OH

Associates of Applied Science Grade Point Average: 3.5 Aug. 1998 – Feb. 2001 Focus: Applied Science of Electronics Accomplishment: Senior Project Leader PROFESSIONAL EXPERIENCE

LANDSCAPING & MOORE SERVICES Detroit, MI

Founder & Owner Apr. 2021 – Present

● Remodel and rehabilitate homes across the metro-Detroit area by providing quality painting, masonry, landscaping, carpentry, and repair services

● Confidently communicate company mission, services, and customer testimonials to community members BUCHAREST BAR & GRILL Detroit, MI

Restaurant Manager & Mixologist Apr. 2019 – Present

● Cultivate exceptional customer experiences by warmly greeting patrons and delivering timely and responsive service

● Establish a positive and collaborative work environment for front facing employees

● Effectively conducted interviews and successfully spearheaded the hiring and training process for over 25 employees

● Creatively maintained high sales revenue by adapting to COVID-19 safety protocol and partnering with DoorDash and UberEats to continue providing popular food items

● Acquired ServSafe Food and ServSafe Alcohol certifications to perform bartending services FORD MOTOR COMPANY Bingham Farms, MI

Test Engineer Dec. 2011 – Apr. 2020

● Examined strain gauges and anthropomorphic test devices to ensure and gather car crash simulation data

● Helped direct department’s staffing, training, scheduling, customer service, troubleshoot, and inventory operations

DELAWARE NORTH Detroit, MI

Mixologist Apr. 2013 – May 2019

● Developed extensive knowledge of Delaware North offerings and standards to prepare classic and innovative beverages, recommend specials, and replenish drinks as needed

● Solidified a strong customer base by consistently providing prompt service, reliably managing sales transactions, and building positive, professional rapport with guests EMERSON Cleveland, OH

Bench Technician Feb. 2004 – Jan. 2013

● Confidently utilized technology to conduct computer programming, product design, and troubleshooting

● Tested, solded, and repaired electronic equipment with precise attention to detail and safety protocols

● Regularly communicated with customers regarding inquiries about the company’s products and services

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