Patient Safety Care

Angelia Poindexter

769-***-**** **********@*****.*** Jackson, MS 39213

SUMMARY

Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness and happiness. SKILLS

Client Safety and First Aid

Documentation

Conflict Mediation

Behavior Redirection

Patient Education

Compassionate Client Care

Insurance Practices

Client Documentation

EXPERIENCE

Patient Care Advocate, Sagility, March 2020-Current Remote

Attended regular meetings with the interdisciplinary team to discuss complex cases and develop holistic plans of action.

Actively sought feedback from patients about their experiences within the healthcare system in order to improve service delivery models.

Assessed patient needs and developed individualized care plans to meet those needs. Provided emotional support and guidance to patients and families facing difficult medical decisions.

Coordinated with other healthcare providers to ensure patient safety, continuity of care, and optimal outcomes.

Customer Care Representative, BroadPath Healthcare, September 2017-March 2020 Remote

Answered customer inquiries over the phone and via email. Provided accurate, valid, and complete information to customers. Resolved customer complaints promptly and professionally. Built sustainable relationships of trust through open communication with customers. Maintained a detailed record of all customer interactions, transactions, comments, and complaints.

Assisted customers in navigating through website features and functions to locate desired information or products.

Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.

Overnight Supervisor, Walmart, May 2005-October 2017 Jackson, MS

Managed and supervised the night shift staff, ensuring they were following company policies and procedures.

Conducted daily shift meetings to review tasks and goals for the evening. Monitored all incoming orders, ensured accuracy of order details, and managed customer complaints or requests.

Provided training and coaching to employees on safety protocols, customer service standards, and operational processes.

EDUCATION AND TRAINING

Associate of Arts

Technology Education, Hinds Community College, Raymond MS March 2021 High School Diploma

Murrah High School, Jackson MS May 2005

Contact this candidate