Human Resources Customer Relations
Resume:
Alexis Hawkins
Irving, TX *****
******.*********@*****.***
Although I have an extensive background in customer relations. I am seeking a position where I can develop and excel while giving my best to an employer. I am a friendly, loyal and clearly dedicated individual who has an ambition to succeed in any given situation. Authorized to work in the US for any employer
Work Experience
HR Specialist
Anderson Trucking
Oct 2016 to Present
(Remote)
• Hire employees and initiate the new hire paperwork process.
• Explain all of the human resources policies, procedures, laws, standards and regulations to each employee.
• Organize new employee orientation schedules for all new hires.
• Track key dates and deadlines and maintain specific personnel lists.
• Coordinate meetings, develop meeting content and present all human resources law updates.
• Make salary adjustments and manage contract renewals and promotions.
• Pre-screen all resumes prior to sending them to corporate hiring managers for consideration.
• Research and prepare a new termination of employment policy.
• Create and complete personnel action forms for all hires, title changes and terminations. Customer Care Coordinator
Pasha Hawaii-Las Colinas, TX
May 2023 to May 2024
• Assist customers with booking the shipment of their vehicles to/from the Mainland and to/from Hawaii and apply discounts where applicable
• Schedule customers vehicle pickup and drop off appointments
• Check email for notification from brokers customers work with for booking updates and paperwork to attach to booking and update
• Notate all bookings in booking notes and log calls via call log CSR Email and Chat Support
TOMS Shoes-Remote
October 2021 to February 2023
• Assist customers via email with inquires, submit return/refunds, file warranty claims and assist with online portal.
• 3 chat assist with general inquires, request photos to be sent via email if filing a warranty claim. Locate photos in email and attach to claim for customer. Assist customers with their online portal. Team Leader
XPO Logistics, Gxo Logistics-Perris, CA
April 2020 to March 2021
• Receiving
• Picking
• Shipping
• Allocations
Dispatcher / Router
Time Warner Cable
February 2016 to January 2017
• Performs daily routing of field service work orders using established workforce management system
• Manages technician routes using established workforce management system to ensure customer commitments are met (i.e. install and service calls)
• Using established procedures, notifies and updates Field Technicians on work/tasks or referrals in their designated areas, e.g. assist fix agents with system/plant outages
• Navigates the billing system to build or edit work orders and confirms schedule availability for referrals, new orders and reschedules for Field Technicians, in accordance with established procedures
• Interprets data from the established workforce management system to identify current and potential scheduling problems
• Completes, cancels or re-assigns work assignments for Field Technicians and safeguard operations by informing management of potential problems
• Handles in-bound/out-bound calls for both internal and external customers and provides exceptional customer service
• Contacts customers to confirm scheduled appointments, performs basic (Level 1) troubleshooting and verifies the plant is restored when outages are reported as resolved
• Logs information regarding plant outages (planned and unplanned) and disseminates to all appropriate field and customer contact personnel - Researches and identifies unnecessary service calls related to known issues
• Works with various and moderately complex software platforms
• Assists Call Centers with escalated requests in a timely fashion UNIT SECRETARY/ PCA
DALLAS MEDICAL CENTER
May 2012 to December 2014
• As both a Unit Clerk and Patient Care Tech. I worked the Nursing station on weekends as a clerk and on the floor one day a week as a Patient Care Tech. Assisted in training unit clerks in both Med/Sur and Day Surgery units.
• Responsible for maintaining the accuracy and security of confidential patient health records. Manage paperwork such as patient history forms, and admission and discharge documents. Order supplies, answer telephones and patient call lights, setup and assign pagers to staff for their assigned patient load, transcribe physician, laboratory, and medication orders. Enter vitals, record I/O assist with baths and feeding, report any abnormal findings to nurse. Education
Some college in Healthcare Management
Ashford University
2008 to 2009
High school diploma or GED
Skills
• Microsoft Office (10+ years)
• Office Equipment (10+ years)
• Technical Support
• Customer Service
• Troubleshooting
• Typing
• Operating Systems
• Microsoft Excel
• English
• Google Suite
• Inside sales
• Recruiting
• Help Desk
• Salesforce
• Computer literacy
• Computer skills
• Live chat
• Phone etiquette
• Customer service
Certifications and Licenses
Driver's License
Assessments
HR: Compensation & benefits — Proficient
April 2022
Knowledge of compensation and benefits programs
Full results: Proficient
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Management & leadership skills: Impact & influence — Proficient April 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Customer service — Proficient
April 2021
Identifying and resolving common customer issues
Full results: Proficient
Basic computer skills — Proficient
April 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Recruiting — Proficient
August 2022
Managing the candidate sourcing and selection process Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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