Administrative Assistant Farmers Insurance
Resume:
Tenley Smith
********@*****.***
HIGHLIGHTS OF QUALIFICATION.
Able to work independently without supervision.
Positive attitude.
Self-Motivated.
Ability to embrace change.
Eager to learn new processes.
PROFESSIONAL EXPERIENCE
Claim Assistant
Intermountain Claims January 2023 to present.
Set up claims and notify insurance company and adjuster.
Process and verify all reports from adjusters to insurance company.
Verify time and expense entered by adjusters.
Verify mileage for adjuster.
Maintain files for claims.
Billing.
Reports for Adjusters.
Administrative Assistant – Dispatch
Reed Hurst Trucking January 2019 to January 2023
Open and audit all trip packets.
Electronically attach documents to trip for billing and processing.
Distribute trip documents to dispatcher for processing.
Processing/prepping assigned documents/trips for driver payroll and billing.
Reviewing all trip documents processed by dispatch for accuracy.
Pulling reports to verify outstanding trips.
Pulling Hours of Service reports for management.
Pulling Unidentified Drive Time reports for management and verifying mileage.
Pulling Uncertified Logs reports for management and reaching out to drivers.
Researching outstanding trips.
Researching gaps in mileage for IFTA.
Responding to customer inquiries in a timely manner.
Maintaining close working relationships with drivers to ensure successful trips.
Patient Financial Counselor- Bingham Memorial Hospital
June 2017 to January 2019
Pre-registering patients for procedures.
Verify patient coverage and eligibility either by phone or via provider website.
Calculating patient's estimated costs.
Reaching out to patients to advise costs and make payment arrangements.
Verifying Medicate eligibility.
Processing pre-registration/Medicaid reports.
Participating in Orthopedic classes to explain coverage/estimated costs on Orthopedic procedures.
Claims Associate Centralized Subpoena Unit
Farmers Insurance February 2014 – December 2016, Pocatello, ID
Answered inquiries from attorneys and subpoena companies for updates on documentation.
Reviewed all subpoena requests for validity.
Processed documents for subpoenas efficiently, using current guidelines.
Contact the National Document Center, attorneys, and subpoena companies for clarifying information or invoice authorizations.
Verified subpoena requirements for specified states and developed guides to assist peers in processing subpoenas efficiently and correctly.
Provided training and support to peers in processing documents.
Assisted with testing and developing new database for processing and entering subpoenas.
Senior Service Advocate
Farmers Insurance August 2007 – February 2014, Pocatello, ID
Assisted agents with questions on validity of documents and coverage questions.
Processed Auto, Home and Umbrella underwriting referrals.
Subject Matter Expert for Umbrella policies.
Verified all underlying coverages for Umbrella coverage.
Processed Risk Information Advise referrals.
Processed documents for Document Retrieval.
Assisted Market Conduct Exams by researching and re-creating documents.
Created updated training material for Text Processing.
Assisted training new Edge processors.
Provided solutions to billing and policy issues in support of agents and insured’s calls.
Verified eligibility for and/added or deleted various discounts.
EDUCATION
High School Diploma - Pocatello High School, Pocatello, ID
Workforce Administrative Asst. Program Certificate – Idaho State University, Pocatello, ID Associates - The Institutes, Malvern, PA – Associates in General Insurance
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