Customer Service Administrative Assistant

PROFILE

Highly qualified administrative professional with over twenty years of experience

providing executive support in a variety of settings. Strong background in data management, customer service and accounting. Open communicator proficient in both oral and written, a focus on building relationships and problem solving. Responsible individual with a solid work ethic who excels at multi-tasking in fast paced environments. Team player with detail orientation and strong record for meeting goals and deadlines.

RELEVANT EXPERIENCE

Administrative Assistant II, Tactis, LLC, 10/2022 to 10/2023

• Provided remote support for clients/patients involved in medical research programs including follow up and processed daily reports.

• Virtual interaction with patients, providers, researchers and consortium members via phone, email, text, and live chat.

Shipping Coordinator, Monier, Inc., CA, 03/2022 to 09/2022

• Remote contract position providing customer service nationwide for domestic and international shipping of high-end parcels.

• Managed broad communication platforms for customers/management.

• Monitored online orders, submitted daily reports, uploaded documents. Accounts Receivable Clerk, Coachella Valley Rescue Mission, 05/2021 to 01/2022

• Promoted from Security Team Lead to accounting to assist with processing hundreds of monthly payments, often adding new accounts.

• Lean staff worked efficiently to ensure correct monetary balancing with bank reports, preparing deposits and timely record keeping. Senior Partner Support Coordinator, WalMart eCommerce, 08/2020 to 11/2020

• Provided remote support for business owners nationwide needing assistance with WalMart’s online marketplace platform. Accounting Clerk (Contract), Elwood Staffing, 02/2020 to 05/2020

• Coordinated with manufacturing locations nationwide to support accounts payable needs and assisted with processing large month-end check runs. Sales Consultant, CarMax, 02/2017 to 06/2017 and 08/2018 to 02/2020

• Provided customer service for auto appraisals, financing and purchases.

• Helped facilitate employee meetings and monthly volunteer events. ADDITIONAL & CONTRACT EXPERIENCE

Accounts Payable Clerk, Roof Rx, 03/2018 to 07/2018 Office Coordinator, HB Staffing, 09/2017 01/2018

Recruiter, Go-Staff, 06/2017 to 09/2017

Administrative Assistant, Robert Half Staffing, 02/2017 to 06/2017 Registrar, National College of Technical Instruction, 04/2013 to 11/2015 Computer Networking Certificate

Glendale Community College, Glendale, CA

General Curriculum

University of Nevada, Las Vegas, NV

High School Diploma

Smoky Hill High School, Aurora, CO

• Customer Service Excellence

• Proficient in Microsoft Office inc. Active

Directory and other software programs

• E-Commerce

• Employee Orientation

• Escrow

• Communication Skills (oral/written for

Live Chat, Email, In Person, Phone)

• Meeting Facilitation (Zoom, Teams)

• Presentation Skills

• Recruiting and Interviewing

• Administrative Assistant Experience

• Technical and Help Desk Support

• Event Planning

• Accounting and Accounts Payable

• Project Management

• Case Management

• Account Management

• Human Resources

• Research

• Office Management

• Leadership

• Computer Networking

• Active Directory

• Quality Assurance

• Negotiation

• Logistics

TROY RUSSELL-SKOUGARD

A D M I N I S T R A T I V E P R O F E S S I O N A L

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