Customer Service Call Center

WORK EXPERIENCE

SHEPARD LAB

Lab Coordinator and Phlebotomy Supervisor

**/**/**** - *******

Duties

1.Performed catheterizations

2. Trained on Borden Phlebotomist

3. Liaison between Medical Providers, patients, phlebotomist and lab technicians

4. Assigned laboratory orders to phlebotomist

5. Created schedules for phlebotomist

6. Handled incoming and outbound calls as well as via emails between facilities and physicians

7. Accessioning of Specimen

8. Recruitment and hiring of Phlebotomist

PLS LAB

01/17/2023 – 2/22/2024

Lead Traveling Mobile Phlebotomy Technician

Duties:

1.Blood Draws

2, Collect Urine

3. Centrifuged and separate blood specimens

4. Responsible for the correct temperature of specimens

5. Trained on-boarding in phlebotomy technicians

6. Packed and shipped specimens to lab located out of state, along with prioritized frozen specimen

ID Tech Molecular Lab, Atlanta, GA

12/2021 to 12/30/22

Mobile Phlebotomy Team Lead

Duties

1. Oversee, organize, and manage a team of 8 mobile phlebotomist

2. Scheduling of team routes and delegating daily schedule of personal home appointments

3. New hire training along with feedback on performance of trainee

4. Collect 10 + blood draws daily

5. Straight Cath specimen collection by void

6Process and. label specimens

7. Safely transport specimens to lab for testing

Clinical Laboratory Services Winder, GA

Mobile Phlebotomy Technician

06/2020 to 12/2021

Duties

1. Assist Lab draws for long term care and rehabilitation facilities

2. Collect 20-50 blood draws daily

3. Process and label specimens

4. Safely transport specimens to lab for testing

Heartland Manorcaare, Los Angeles Ca

05/2017 to 02/2020

Phlebotomy Technician

Duties

Collection of 20 + lab draws daily Process, accession, and label specimens Responsible for preparing daily send-outs Order and restock of inventory

Montefiore Medical Center, Bronx New York

Medical Assistance-Phlebotomy Technician & Ekg Phlebotomy

03/2010 - 03/2017

Duties

1. Responsible for blood draws

2. Centrifuge operation

3. Lab testing of specimens

4. Bagging and sending bloods/specimens to external labs(quest diagnostics, LabCorp)

5. Prepped patients for physicals, surgery, packing and unpacking wounds.

6. Triaged patients, called in prescriptions, patient follow up phone calls, scheduled patients 7. appointments contacted external imaging centers for patients MRI’S and Xrays

7. Ordered medical supplies from external medical supply companies and kept and kept stock count of supplies administered vaccines

8. Ordered requisition forms administered vaccines

9.Ordered requisition forms

10. Prep surgical rooms and assisted with pre-ops and post ops

Beth Israel / DOCS Medical Center, White Plains New York

06/2001 - 11/2015

Medical Assistance-Ekg Phlebotomy Technician

Duties

1. Ekg Phlebotomy

2. Responsible for blood draws

3. centrifuge operation

4. Tab testing of specimens

5. Bagging and sending bloods/specimens to external labs(quest diagnostics, LabCorp)

6. Prepped patients for physicals, surgery, packing and unpacking wounds.

7. Triaged patients, called in prescriptions, patient follow up phone calls, scheduled patients appointments contacted external imaging centers for patients MRI’S and X-rays

8. Ordered medical supplies from external medical supply companies and kept stock count of supplies assist in surgery, responsible for patients receiving written prescriptions from physicians

SKILLS

-Blood Draws - 10+ years

-EKG Technician - 10+ years

-Administering shots - 10+ years

-Packing/ unpacking wounds - 10+ years

-Removal of sutures - 10+ years

-Surgery assistance with specialties such as, ob-gyn, ophthalmology, ear Nose and throat, breast and general surgery-10+ years

EDUCATION

Charter College, Los Angeles, Ca

01/2014 to 05/2015

Associate - Associate of Science- Allied Health

Charter College, Los Angeles, Ca

RECEIVED 04/2015

01/2014 to 04/2015

Certificate

Medical Office Administrative Assistant (Medical Billing and coding)

Dr. Nand Medical Training School, Queens New York

02/1999 to 01/2000

Certificate

Medical Assistant

The New York School Of Phlebotomy, New York, New York

05/1998 to 01/1999

EKG-Phlebotomy Technician (NCCT Certified and Phlebotomy)

Certificate

Monroe College, Bronx, New York

09/1995 to 06/1997

Hospitality Management

Bachelor’s

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