Customer Service Specialist
Resume:
Shaparis Howell
Utica, MI *****
************@*****.***
To obtain full/part time employment within an organization that allows flexibility for continuing education offers benefits and vacation time. 401k optional. Edit Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Custodian Worker
DM BURR GROUP-Troy, MI
September 2022 to Present
Second shift, worker cleaning schools
Janitor/Housekeeper
G&A cleaning services-Troy, MI
April 2022 to September 2023
Evening/midnight cleaning of Multiple offices and buildings Shift Lead
Taco Bell-Shelby Charter Township, MI
December 2022 to March 2023
(4 months) shift lead for midnights
Customer Service Specialist
casino online dealer-Southfield, MI
December 2021 to December 2022
(2 years 1 month) online dealer Spades and Roulette Receptionist
Lourdes Senior Community-Waterford, MI
May 2018 to October 2020
(2 years 6 months) maintaining more then one phone line,call forwarding,message taking,directing visitors to the areas they are suppose to go. Getting all guest information also giving them name tags. I had to train other people while insuring a nice and net work space. Daycare Teacher
Little Jewels & Gems Learning Academy-Nashville, TN February 2013 to April 2019
Daycare teacher in charge of classrooms 12 months to two years old on dayshift night shift I was working with the infants one month -8months ensuring all kids safety, learning activities,outside fun activities, nap time, snack time and lunch
Customer Service Specialist
Allegra Direct Communications, Inc.-Troy, MI
January 2012 to April 2013
(3 years 4 months)
Provides customer contact solutions. Taking inbound and outbound call response and inquires, data analysis and reporting, call recording and also programming services. Education
Some college in General Studies/ massage therapy
Pontiac academy for excellence - Pontiac, MI
June 2007 to May 2011
Skills
• Problem Solving
• Customer Service
• Microsoft Excel
• People Skills
• Project Planning
• Microsoft Office
• Fast-paced
• Microsoft Word
• Communication
• Microsoft PowerPoint
• Custodial Experience
• Data Analysis
• Shift Management
• Cleaning Experience
• Project Management
• Cold Calling
• Computer Networking
• Commercial Cleaning
• Management
• Project Coordination
• Microsoft Project
• Microsoft SharePoint
• Leadership
• Organizational skills
• Contracts
• Analysis skills
• Federal Acquisition Regulations
• Time management
• Computer literacy
• Microsoft Access
Links
linkedin.com/in/shaparis-howell-18a43578
Certifications and Licenses
Bartender License
Certified Notary Public
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