Operations Manager Business Development

TERESA J. TOOMBS

ROYSE CITY, TEXAS ***** 469-***-**** ********@*****.***

OBJECTIVE: To find a thriving environment in which I can apply my personal and professional experiences to enhance the future of my clients, company, and my personal self-growth.

WORK EXPERIENCE:

DLS Case Manager/HR Generalist II, Populus/Amazon, Virtual (TX) 10/2020 to Present Provide holistic case management services, including reviewing medical documentation to support leave of absence requests. Initiate and respond to inquiries about leave and disability and the options available to employees for their own health condition. Critically assess and review cases for actions needed and next steps. Maintain records to ensure accurate and timely information/documentation. Communicate regular updates to employees, stakeholders and case managers both verbally and in writing.

Softpath System LLC/ Business Development Manager and Account Manager of MSP’s (April 2019-September 2020 Contract only) Working to develop additional business and manage executive client relationships of existing business. Work closely with MSP to build a working partnership and additional programs to grow the book of business. Work closely with recruiting team to ensure clients’ needs were met and also with consultants to ensure all concerns and procedures were followed.

Stride Staffing/Area Operations Manager-(February 2018-January 2019) Manage both sales and operations for five offices across the DFW area. Each operations office has an operations manager that reports to me for all human resources and sales needs. We develop new clients and maintain existing relationships with current clients. We focus on turnover and growing head count while treating associates and clients with kindness and respect. We offer quarterly business reviews along with focus groups to pin point any issues and develop action plans. I am responsible for hiring and developing the field team and working closely with the sales managers in each area. Also responsible for maintaining state and federal legal guidelines along with training and coaching the teams to do the same.

Express Employment Professionals/ Business Development Manager – (May 2015 to January 2018) Meet with decision makers to assess needs and secure accounts, weekly business calls along with documentation in a CMS system, Research companies and set annual plans, and coordinate appointments, Work with recruiting to fill the positions that come into the office with staffing consultants including on boarding and HR duties. Cold calls via face to face and phone. Work closely with networking groups and Chambers of Commerce for multiple cities. Provide direction and motivation to the inside team as an office lead.

Verizon Wireless / B2B/Retail Sales Manager/Rep- (June 2013-May 2015) Meeting challenges head-on and always striving for excellence. Strong interpersonal skills and natural instinct to see opportunities at every turn, direct sales to local customers and businesses along with accessories and connected devices. Install and set up all equipment, teach workshops, conduct inventory daily and monthly, accept shipments and manage inventory room. Cash handling along with aggressive customer service situations. Serve as the in store trainer for all new hires and monthly along with daily coaching for all employees in store. Track progress on metrics and push the daily sales and monthly goals.

Southwest Kia Rockwall/ Sales consultant-(August 2012-June 2013) Meet and greet guest and access their needs along with their ability to finance. Work to make a perfect match and complete the sale including filing and scanning all paperwork according to legal guidelines. After the sale continued customer service and assist with referrals to build a book of business. Update a CMS system and online management of inventory and pricing. Also assisted on internet team to make the buying process quick and easy for the customer.

Outback Steakhouse/Proprietor/Managing Partner- (March 1997-November 2011) Supervising, hiring, training a staff of approximately 65 servers, hosts, bussers, bartenders, cooks, and two managers while maintaining payroll. Along with balancing nightly deposits, cash drawers, gift certificates I was also able to manage the front of house by handling customer comments and feedback in order to provide superior guest service. The property value was maintained by keeping up with monthly maintenance schedules and immediate necessary repairs. Marketing and executing special events, catering events in addition to planning private parties both on and off site. Maintaining security procedures along with required licenses and policies set by state and federal laws.

The Blaze/Sales Executive- (October 2002-September 2004) Was responsible for maintaining an established account list, prospecting and closing new clients, developing promotions and NTR events. Along with developing new prospects through cold call canvassing, attending network functions and charity events.

EDUCATION:

Texas University at Tyler (1996-1998) BA English/ESL

Tyler Jr. College (1994-1996) General Studies

Troup High School (1990-1994) Graduate

BYTE (Better Yourself through Education)

CIVIC ACTIVITIES: March of Dimes, Salvation Army Angel Tree, Susan G. Komen, Live Strong, The Box

Project, Fairy Godmother Organization, Coats for Kids, Kill22, Our Calling, MDA lock up, FARA, Operation Homefront,

Chamber of Commerce, RCYA, and One Church Dream Team.

INTERESTS: Theater, sports, music, photography, painting, children, traveling, and local festivals

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