Customer Service Experience

CERTS & CEU

Wicklander & Zulawski

Forensic Analysis

FBI

Check & Credit Card

LSI Lab

Scientific Interview &

Interrogation

Missing Link

Team Building

Reid

Interrogation

Wicklander & Zulawski

CERTS & CEU

SKILLS

Cautiously Assertive

Analytical Abilities

Effective Communication

Conflict Resolution

Critical Thinking

Problem Solving

Leadership, Training & Education

Safety Driven

Broad Logistic Knowledge

Extensive Automotive Knowledge

Transportation Safety

Highway Road Rules & Regulations

Ethical Judgment

Observant and Vigilant

People Centered

Customer Focused

Streamline Process Implementation

Professional Driver People Transporter Franchise Owner Scottsdale & Phoenix Regions

LOGISTICS

Paratransit Driver

Driver

Franchise Owner Operator

2016 - 2018: TransDev

2012 - 2015: ComTrans

2009- 2012: SCS Shuttle

Safe Transportation - Take all precautions and follow all safety protocols and procedures Passenger Assistance - Load/unload luggage, gear and coordinate the effective stowed items and coordinate effectively safely maximize space

Mindful/Empathic - Provide customer service to passengers with special needs in a compassionate and patient manner Customer experience - Deliver excellent customer service with DEI in mind for all including greeting, answering questions, providing clear passenger instructions

Vehicle Maintenance - routine, thorough vehicle inspections including tire pressure, fluid level and needed change, ensure clean and sanitary accommodations

2004 - 2007 BigLots

2002 - 2004 CompUSA

1999 - 2001 World Duty Free America

1989 - 1998 Venture Stores

District Loss Protection Mgr

Regional Loss Prevention Mgr LP

Mgr Metro Market

LP Mgr Asset Protection Mgr District

Regional Loss Prevention Mgr. District LP Mgr. Market Asset Mgr. Chicagoland Metro & Surrounding Suburbs

ASSET PROTECTION - RISK MANAGEMENT

Store Operations & Inventory Control - collaboration with store management and oversee inventory flow and logistics and implement shrink reduction and enhanced quality customer service programs Risk Assessment & Fraud Detection - Identify potential risks and determine strategies to mitigate risk and fraud Law Enforcement Agencies - strong understanding and insights into law enforcement procedures and agencies on local, county and state levels and effectively communicating with all levels CCTV & Various Surveillance - Proficient in surveillance systems to identify theft, fraud and other security deficiencies Safety - understanding store and municipal safety guidelines to protect employees, customers and store Physical Security - understand and continued education on any changes of security measures, access control and alarm systems to safeguard the store and the people it may contain at any given time Multi jurisdictional management of physical locations and people manager >40 staff ABOUT ME

SCOTT MOSKAL

I’m an easy going professional who finds joy in the little things in life. I have a soft spot for the playful innocence of dogs and the serene beauty of the great outdoors. Even though I tend to be more of a laid back professional, I truly understand the speed of operations and sense of urgency needed to deliver on expectations ensuring I am an integral part of a strategic team. Kayaking has always been a favorite of mine and a sport that has taught me the art of patience, thoroughly thought out split second reactions and reflection. As a whole, I have an affinity for the great outdoors with its magnificence and serene beauty. The more majestic a location the more I am reminded of how small my problems are in the grand scope of things and that everything can be overcome. My ideal day is comprised of one part fulfilling hard work, one part play and family connection, and the remainder of the day filled with a whole lot of tail wagging and sunshine.

Parts Manager Rental Sales Associate

Scottsdale & Phoenix Regions

CONSULTATIVE SALES

Manager Parts Sales

Rental Counter Sales Associate

2020 - 2022: AutoZone

2018 - 2020: A-Z Rentals

Inventory Management - Accurate inventory and tracking stock to ensure product availability Customer Service Focused - Assure exceptional customer service by efficiently attending to customer needs and implementing customer centric processes

Safety Culture Growth - ensure the safety oversight highlighted the well-being of personnel and customers Leadership / Team Building - Train, guide, counsel and motivate staff to increased performance for the benefit of the organization and the staff member, alike

Mindful/Empathic - Provide customer service to passengers with special needs in a compassionate and patient manner Revenue Growth - accomplished 3.5% YOY increased net revenue and each team member outperforming prior year revenue

CUSTOMER EXPERIENCE MANAGER

Sr. CSR Agent Account Relationship Mgr.

Scottsdale & Phoenix Regions

2022 - 2023 Discover Financial

2021 - 2022 3A Home Security

Customer Focused Needs - Identify and assess customer needs resulting in customer satisfaction Troubleshooting - Problem s olving and uncovering root cause of issues and concerns to determine best pathway for favorable customer resolution

Active Listening - Developed keen skills to hear the customer and empathetically understand their needs and/or issues and determine course of action

High Volume Calls - Maintained position in top 5% of highest handled calls with lowest attrition, overall = inbound complete cycled calls avg 100+

Pull Through - Maintained a position in top 5% of pull through; calls to completion ending in positive customer feedback PROFESSIONAL EXPERIENCE

EDUCATION

Moraine Valley College

Major Criminal Justice

Minor Psychology

LSI Lab

Team Building

Interrogation

Wicklander & Zulawski

CONTACT

Direct: 480-***-****

Email: ******@***.***

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