Data Entry Account Management

**/**** ** *******

**/**** ** **/****

TORY LEWIS

Skills

Regulatory Compliance Understanding

Reporting Abilities

Account Management Expertise

Persuasive Negotiation

Underwriter Selection

Verbal and Written Communication

Healthcare Common Procedure Coding System

HCPCS

Underwriter Collaboration

Report Generation

Credit Card Payment Processing

Data Entry

POS Systems and Ordering Platforms

Calm and Professional Under Pressure

Order and Refund Processing

Understanding Customer Needs

Customer Retention Strategies

Call Documentation

Needs Assessment

Problem-Solving Abilities

Responding to Difficult Customers

Office Equipment Proficiency

Plating and Presentation

Salad Bar and Buffet Maintenance

Shipment Receipt

Seafood Preparation

Conflict Negotiation

Experience

Warranty and Insurance Specialist

Asurion

Managed denials, late payments, extensions and other special circumstances by following up with relevant parties.

Collaborated with carriers to resolve discrepancies in insurance payments. Fostered relationships with customers to expand customer base and retain business. Closed sales on new policies by presenting insurance options to customers accurately and efficiently. Resolved routine and complex issues by performing detailed research. Served as subject matter expert for non-standard coverage questions, property damage and collision. Analyzed insurance organizational structures, business and intermediaries, studying common clauses, policies and insurance contracts.

Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge.

Examined automobile policies with third-party liability, accident benefits and collision benefits. Investigated and compared fire, homeowners, personal line, liability and commercial coverage. Responded to customer inquiries and problems to promote great service. Engaged customers and provided high level of service by carefully explaining details about documents.

Researched insurance plans to find good options for clients' needs. Back-end Kitchen Worker

Outback Steakhouse

Followed recipes and customer requests to prepare meals. Cleaned utensils, dishes and glasses for customer use. Observed food handling and sanitation procedures to safeguard against foodborne illnesses. Acquired new skills to support team and further accommodate customer needs. Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.

Followed established procedures and requirements for safe food handling, storage and service. Operated grills, fryers and broilers to cook items to quality guidelines. Wrapped, dated and labeled food items in storage for safety and freshness. 165 Mays Avenue Columbus, GA 31907 706-***-**** *************@*****.*** 01/2011 to 06/2012

02/2009 to 01/2011

Montgomery, AL

Milledgeville, GA

Columbus, GA

Enforced proper sanitation practices to prevent spoiling or contamination of foods. Chopped, diced and sliced vegetables and fruit ahead of rush periods. Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction. Porter/Maintenance Technician

Burlington Stores, Inc.

Operated hand and power tools to complete repairs. Maintained clear and safe workspace areas to meet OSHA standards. Installed new systems, replacement parts and components to maintain proper operation. Cleared clogged drains and replaced valves, faucets and fixtures. Scheduled preventive maintenance programs to keep equipment in good working condition. Read and interpreted equipment and work orders to properly perform required maintenance services. Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.

Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.

Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime. Conducted performance and safety inspections on equipment and machinery to maintain operational baseline.

Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.

Checked electrical components to identify defects and hazards and make necessary adjustments. Construction Worker

D.H. Griffin Companies

Maintained clean, safe working environment by removing debris from job site prior to shift completion. Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.

Sustained safety protocols to maintain secure, proper handling of equipment and materials. Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work. Completed carpentry work and installed crown molding and wood flooring to meet customer preferences.

Used laser measuring tools to calculate lengths, widths and heights. Met company and OSHA safety guidelines for work site operations to minimize worker risk. Completed general carpentry, electrical, mechanical, HVAC and plumbing installations and repairs. Assembled structural components, replacing parts to meet regulatory code standards. Notified supervisors of faulty operations and defective materials to improve production. Maintained baseline safety knowledge to improve deficient areas and meet code. Education and Training

Biology/Earth Science

Auburn University in Montgomery

Biology

Georgia Military College - Milledgeville

High School Diploma

Kendrick High School

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