Customer Service, Ramp Agent
Resume:
Michael Barretto
Tampa FL ****5
*******************@*****.***
Objective
To progress forward in my career emphasizing the increase in responsibility, personal growth and professional achievement at United Healthcare. Utilize my computer, customer service skills and my resolute learning skills in every roll. I anxiously look forward to offering my knowledge as well as obtaining new learning skills.
Qualifications
Advanced Administrative skills
System Knowledge – Microsoft Office Suite, Echo, GPS, Doc 360, Macro, COSMOS, Cirrus, ACET (Salesforce), ICUE/HSR, ISET, ETS, ATS, Doc360, ECAA, ODAR, PIQ, RightFax, NGT, GPS, VCC Desktop, PPMT, My Metrics
G2 secure Staffing(Frontier)
2023-2024
Ramp Agent
●Assisted in wing walking and Marshalling aircraft.
●Uploading and downloading of plane 1cargo.
●Performing lavatory responsibilities as well as refilling aircraft water supply.
●Cleaning and restocking front and back gallies. Vacuuming and repositioning seatbelts.
Lowe's 2021-2022
● Freight Handler
●Unloaded daily night truck.
●Restocked on empty pallets.
● Utilized forklifts and pallet jacks to move merchandise.
● Stocked products over head on racks.
United Healthcare 2019-Present
Senior Provider Service Advocate
●Trained in Oxford, M&R and Dual Enrollment and C&S intake
●Trained in intake services for medical and diagnostic procedures.
●Researched and resolved issues regarding claims, benefits, appeals submissions and resolutions, medical authorizations, eligibility, demographics and provider contracts.
Beacon Health Plan 2014-2019
Customer Service Specialist
●Assisted providers and members with benefits, referral, authorizations, claims, appeals and eligibility inquires.
●Mentored new employees and assisted with training processes.
●Responsible for providing top notch service to practitioners, facilities and third-party businesses.
References upon request
Contact this candidate