Customer Service General Manager
Resume:
Katherine Jenkins
Atlanta, GA *****
*********.*********@*****.***
Work Experience
SOUTH ATLANTA BARTENDING SCHOOL-Riverdale, GA
Present
Learning mixology, bar language, do’s and don’t behind the bar. Practice making drinks over and over again. Practice interviewing, practice bottle handling,Sanitation serving beer.Spirits.cocktails.martinis.shots double.texas margaritas.bob Marley’s and keeping fresh garnish alone with ice
Bartender/Server/Supervisor
Diamond day club-Forest Park, GA
June 2024 to Present
Service to customers which includes handling spirits wine and beer all non alcoholic beverages and food Assistant General Manager
Peach Cobbler Factory Savannah-Savannah, GA
October 2022 to October 2024
• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
• Implemented cost-saving measures that resulted in a XX% reduction in operational expenses
• Developed and implemented strategic plans to drive business growth and increase profitability
• Led a team of 30 employees, providing guidance, training, and support to ensure high levels of productivity and performance
• Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
• Analyzed market trends and competitor activities to identify opportunities for improvement and innovation
• Implemented effective marketing strategies that increased customer traffic by 70%
• Achieved sales targets consistently by implementing targeted promotions and upselling techniques
• Managed inventory levels to optimize stock availability while minimizing carrying costs
• Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
• Implemented customer loyalty programs resulting in increased repeat business
• Managed and resolved conflicts among team members to maintain a positive work environment
• Instituted quality control measures ensuring consistent delivery of high-quality products/services
• Developed pricing strategies based on market analysis leading to increased profit margins
• Drove continuous improvement efforts across departments resulting in increased efficiency
• Streamlined workflow processes resulting in improved productivity
• Improved employee retention rates through the implementation of employee engagement initiatives
• Increased revenue through the development of new products/services
• Negotiated contracts with suppliers/vendors resulting in cost savings
• Implemented new technologies or systems that improved operational efficiency
• Collaborated with the finance department on budgeting processes to achieve financial objectives
• Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
• Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Developed training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques
• Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
• Developed comprehensive training programs for new hires ensuring smooth onboarding process Mixologist/Bartender
Manager
Jamerican Bar And Grill-College Park, GA
February 2023 to January 2024
Scheduling/hiring and terminating employees. Waste control management. Using POS for inventory. Keeping accurate records and bank deposits. Paying all daily pay employees at the end of shift . Continual training for all employees..
Lead Expo/Food Runner
VVS-College Park-GA
April 2018 to January 2022
Topping off the Chef special prepared meals with its final touches to make the food have a great appearance along with the great taste. Sanitation. Expo services/food with a since of urgency. Training new hires. maintaining a calm spirit and keeping excellent customer service around large anxious crowds
• Trained new hires on standard operating procedures, safety protocols, and equipment operation, resulting in reduced training time
• Implemented a visual management system to track daily production goals and progress, improving efficiency.
• Monitored inventory levels and coordinated with procurement department to ensure availability of materials for uninterrupted production
• Collaborated with cross-functional teams to identify process bottlenecks and implement solutions for improved productivity
• Conducted regular inspections of machinery and equipment, identifying maintenance needs and coordinating repairs as necessary
• Developed and implemented standardized work instructions to improve consistency in product quality
• Resolved employee conflicts or performance issues through effective communication and coaching techniques
• Maintained accurate records of production data including output quantities, downtime incidents, and defect rates for analysis purposes
Auditor/biller Lead
Drive DeVilbiss Healthcare-Palmetto, GA
January 2018 to January 2022
January 2018 to January 2022 supervisor of 1st shift. Filing and Corresponding with management daily keeping accuracy on Billing and Auditing medical supplies. Sanitation and CAPA Escalation management. BOLs and SAP and ETQ WMS. Allocate and shipping orders also using excel. Training new hires in current positions. Keeping inventory correct in SaP
• Managed outbound shipping operations, coordinating with carriers to ensure timely delivery of customer orders
• Maintained a clean and organized warehouse environment, implementing regular safety inspections and addressing any potential hazards
• Conducted performance evaluations for warehouse staff, providing feedback on areas of improvement and recognizing top performers
Community Assistant/Leasing Agent
Pine Crest village-Biloxi, MS
January 2015 to May 2018
Cleaning and preparing new apartments. Being aware of pest issues.Intake and initial application procedures Customer service.Sanitation Bank deposits and rental receipts and keeping accurate records with good documentation and quality services
Data entry on all new hires and daily/weekly inventory. Scheduling and hiring employees Quality Control Specialist
DHL-Palmetto-GA
January 2016 to August 2017
Supervisor of Gamma Walks.KPIs, Kronos,monthly GMP Administrative and data entry.internal audits Keeping files in order,Training all new hires on Quality Safety.Corresponding with management DEA BOP. FDA daily on the quality of the entire warehouse and WMS through via email. Data entry and accurate filing with keeping licenses and Wi,SOPs including employee entry/exit revision updated.Training each new hire on quality assurance Escalation of CAPAs and deviations. Good Documentation Practices, Training all new hires on quality control and safety.Using ETQ wms and QMS wms for employees trainings updated weekly through excel.. Team meetings daily and warehouse decor for world quality, inventory accuracy.Managing Deviation and Escalations as needed.Warehouse temperature sensors controls
Manager
Burger King-Biloxi, MS
January 2010 to January 2015
Training new hires in current positions. Keeping inventory correct in RTI Inventory and Customer service.Sanitation Bank deposits daily and security Managing the entire team. Data entry on all new hires and daily/weekly inventory. Scheduling and hiring employees Education
GED in adult Education
January 2000 to December 2001
Skills
• Quality Assurance
• CGMP
• Quality Management
• Sensors
• Adult Education
• Computer Networking
• SAP
• Quality Control
• Internal Audits
• Manufacturing
• Warehouse management
• Leadership
• SAP Warehouse Management
• Restaurant experience
• Leadership
• Conflict management
• Team management
• Hotel experience
• SAP Warehouse Management
• Hospitality
• Calipers
• Micrometer
• Quality assurance
• Forklift
• Bartending
Certifications and Licenses
Passenger Endorsement
CDL
Forklift Certification
Certified Quality Engineer
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