Customer Service Representative

Jackie Bronson

727-***-**** / ********@*****.***

Summary Of Qualifications

Bilingual / Spanish

Increased company sales revenue by 90%

Point Lead in 2 Multi-Million Dollar Company Acquisitions

85% Customer Retention

Assist in the Training and Development of new hires

Numerous Customer Service Awards

Trained on 2-15 Life and Health

Professional History

2023 – 2023 - S3, Lithicum, MD

Member Services Representative

Assisted members in transferring funds between accounts

Provided information for our 3 credit unions in regard to our members CD’s, IRA’s and loans

Assisted in customer escalations

2015 – 2022 – Salon Centric, St Pete, FL

White Glove Specialist/Customer Care Representative

Responsible for own book of business of major chain accounts with over 100 locations

Point Lead for major acquisitions with revenue of over $11 Million

Handled over 70 calls a day

Process orders under strict time limitations

Numerous awards for reaching sales goals

Directly contact the warehouse for delivery deadlines to ensure customers receive their deliveries on time.

Direct contact with customers to ensure they know the latest promotions

2011- 2014 Transamerica, St. Pete, FL

Customer Service Representative Level 2

•Saved 85% of the clients that called in to cancel their policies due to financial

difficulties by offering different options

•Assisted clients with all their life insurance needs in an inbound call center

handled over 65 to 70 calls a day

•Trained on 2-15 Life and Health insurance license

•Took care of over 8 lines of business including Licensing, Commissions for Life Insurance agents as well as needs for policy owners with no managerial supervision

•Assisted independent agents with questions about their customer’s policies

2009 – 2011 The Credit Voice, Clearwater, FL

Customer Service Supervisor

•Increased weekly revenue by 90%

•Increased client retention by 60%

•Supervised trained and developed over 6 people in the Customer Service Department

•Assisted an average of 1500 clients with day-to-day requests and concerns

•Assisted the negotiations department in contacting clients for extra funds for ongoing settlements

•liaison between upper management and employees

2006 – 2009 Specialized Funding, Largo, FL

Senior Customer Service Representative

•Trained new hires on processes and sales

•Contacted new clients and walked them thru enrollment packets

•Assisted clients with daily requests such as rescheduling drafts and draft make-ups and extra funds

•Monitored Sales Floor

•Verified New Enrollments

•Assisted the Quality Control Department

Awards and Achievements

Cut Above the Rest – 2020

Education

Universidad del Sagrado Corazon – Santurce, Puerto Rico

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