Accounts Receivable Customer Service
Resume:
Amber Robinson
Hudsonville, MI
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Retention Specialist
Spectrum Communications-Walker, MI
December 2023 to Present
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company’s new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
• Collaborate with other call center professionals to improve customer service
• Help to train new employees and inform them about the company’s customer management policies Private Dementia Caregiver
Armintrout Family-Moline, MI
September 2022 to September 2023
Client care and management. House care and management. HHA/Caregiver
Care Plus TLC-Sparta, MI
October 2017 to August 2023
Assists clients with all personal care needs as well as working with family. Housekeeping, running errands, personal care.
Warehouse Associate
Amazon-Caledonia, MI
May 2020 to May 2022
Dock worker
Manager
McDonald's-Jenison, MI
May 2006 to January 2010
Scheduling, shift management, supervise 10-18 employees per shift, product purchasing, inventory, stocking
Billing Clerk
Holland Special Delivery-Hudsonville, MI
February 2005 to February 2006
Daily office procedures, collections, accounts receivable, billing clerk Office Manager
Superior Lawn Maintenance-Kalamazoo, MI
August 2004 to February 2005
Daily office procedures, collections, accounts receivable/payable, payroll, scheduling Leasing Agent/Property Manager
Centre Street Village/Forest Hills-Portage, MI
February 2003 to August 2004
154 rental units, MSHDA tax credit properties, move ins and recertification, leasing and daily office procedures, overseeing maintenance employees and subcontractors, accounts receivable/payable/ payroll
Case Manager Assistant
Kalamazoo Community Mental Health and Substance Abuse Services-Kalamazoo, MI November 1998 to February 2002
Assisted Service Specialists Clinical documentation reporting consumer observations Tracking income/expenses PALS program
Teaching living and social skills to consumers
Developed, coordinated and implemented social/activity groups Developed fund raising for the PALS program
Quarterly newsletter PALS program
Client transportation
Property Manager
Kalamazoo Homestead-Kalamazoo, MI
June 1993 to November 1998
MSHDA Recertifications
Annual Audits
Supervising/scheduling maintenance
All tenant relations
177 scattered site rental units
Home visits/Inspections
Accounts receivable/payable
Welcome packages
Reported to the board monthly
Education
College in Accounting
Davenport University - Kalamazoo, MI
September 1991 to September 1993
High school diploma
Kalamazoo Central High School - Kalamazoo, MI
June 1990 to June 1990
Skills
• Microsoft Excel
• English
• Customer service
• Property Leasing
• Home Care
• Property Management
• Accounts Payable
• Accounts Receivable
• Microsoft Outlook
• Bookkeeping
• Office Management
• Meal Preparation
• Fair Housing Regulations
• Accounting
• Warehouse experience
• Time management
• Documentation review
• Computer literacy
• Intake
• Data collection
• Caregiving
• Communication skills
• Microsoft Word
• Payroll
• Fundraising
• Section 8
• Hospitality
• Microsoft Office
• Driving
• Driving
• Typing
Assessments
Patient-focused care — Proficient
June 2024
Responding to patient concerns with sensitivity
Full results: Proficient
Case management & social work — Proficient
June 2024
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Work style: Reliability — Proficient
June 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Customer service — Proficient
July 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Office manager — Proficient
August 2021
Scheduling and budgeting
Full results: Proficient
Call center customer service — Proficient
July 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Attention to detail — Proficient
September 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Food service: Customer situations — Proficient
June 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Sales skills — Proficient
October 2022
Influencing and negotiating with customers
Full results: Proficient
Administrative assistant/receptionist — Proficient October 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Bookkeeping — Proficient
August 2021
Calculating and determining the accuracy of financial data Full results: Proficient
Work style: Reliability — Proficient
July 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Data entry: Attention to detail — Proficient
October 2023
Maintaining data integrity by detecting errors
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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