Quality Control Customer Support

NICOLE NOVAK

Union, Missouri ***** 314-***-**** ***************@*****.*** WWW: Bold Profile

Professional Summary

Accomplished Supervisor with a proven track record at Pacific Dairy Solutions, enhancing production efficiency and employee satisfaction. Expert in Lean Manufacturing and adept at fostering teamwork, I've significantly improved cross-functional collaboration and quality control, leading to a noticeable increase in operational excellence without compromising safety.

Skills

Employee Training

Technical knowledge

Task Delegation

Staff Development

Strong leadership abilities

Dedication to product quality

Customer Support

Health and safety

Assembly and production

Quality Inspection

Manufacturing

Health and safety compliance

Manufacturing management

Safety Management

Equipment Operation

Manufacturing operations

Team Development

Staff Management

Materials Management

Continuous improvements

Quality Control

Safety Monitoring

Training skills

Inventory Coordination

Equipment monitoring

Cross-Functional Teamwork

Root Cause Analysis

Production Line Management

Lean Manufacturing

Teamwork and Collaboration

Customer Service

Problem-Solving

Time Management

Attention to Detail

Problem-solving abilities

Multitasking

Multitasking Abilities

Reliability

Excellent Communication

Critical Thinking

Computer Skills

Organizational Skills

Team Collaboration

Active Listening

Effective Communication

Adaptability and Flexibility

Decision-Making

Team Collaboration and Leadership

Relationship Building

Safety Procedures

Training and mentoring

Flexible Schedule

Team building

Task Prioritization

Work History

2nd Shift Supervisor 04/2024 - Current

Pacific Dairy Solutions – Pacific, MO

Coordinated cross-functional efforts between departments to address bottlenecks in production processes proactively.

Streamlined communication within the team through regular meetings and transparent updates on project progress.

Ensured adherence to safety regulations by conducting regular inspections and enforcing strict compliance with established guidelines.

Monitored employee attendance records, managing absences effectively to minimize disruptions in production schedules.

Maintained open lines of communication with upper management, providing accurate and timely reports on shift performance and key metrics.

Collaborated with other supervisors to evaluate employee performance, identify areas for improvement, and develop strategies for professional growth.

Increased employee satisfaction by addressing concerns, providing constructive feedback, and promoting a positive work environment.

Shipping Manager 02/2022 - 04/2024

Enjet Aero – Sullivan, MO

Pulled, verified, and packaged items for shipment. Prepared shipping documents and invoices, processed payments, and fielded client questions. Enhanced customer satisfaction by resolving shipment issues promptly and professionally. Reduced order errors with thorough quality control checks before dispatching shipments. Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies. Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.

Trained and supervised warehouse staff in proper handling techniques for safe loading and unloading of goods. Conducted counts and audits of inventories to identify and resolve discrepancies in records. Developed strong relationships with suppliers and carriers, ensuring timely delivery of shipments. Communicated with vendor representatives to resolve damaged shipments and item shortages. Line Assembler 09/2021 - 02/2022

A-dec – Fenton, MO

Collaborated with team members to meet production deadlines and maintain a consistent workflow. Ensured product quality through thorough inspection of assembled items before moving them to the next stage in the process.

Increased productivity by quickly identifying issues in the assembly process and making necessary adjustments or repairs.

Met daily quotas consistently by always working hard and efficiently with little downtime. Assembled components with minimal supervision, exceeding expected project milestones. Demonstrated adaptability by learning new techniques or working with different materials when required for various product lines or special projects.

Gluing Machine Operator 05/2008 - 09/2021

Graphic Packaging International – Pacific, MO

Followed detailed instructions to operate machines with accuracy and produce quality products. Set up and adjusted equipment and properly configured machines for daily operation. Complied with company and OSHA safety rules and regulations. Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.

Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.

Operated various types of machinery, contributing to the successful completion of diverse projects. Set up and ran machinery to produce exceptional products for industrial needs. Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.

Collaborated with team members to optimize production processes and improve overall performance. Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.

Calibrated, tested, and adjusted machine settings or controls in preparation for production operations. Increased product quality through meticulous monitoring of machine settings and making adjustments as needed. Upheld high-quality standards while meeting tight deadlines during periods of increased demand. Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.

Ensured accurate documentation of production data for analysis and continuous improvement efforts. Education

N/A: Dental Assisting 08/2012

Midwest Institute - Fenton, MO

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