Customer Service Front Desk
Resume:
Nicole Burton
Las Vegas, NV *****
************@*****.***
Summary
Customer Service representative with five + years of experience solving customer issues and increasing overall customer loyalty. Familiarity with support software to monitor the severity and propagation of customer issues. Cooperated with other staff members to make sure that the whole customer service life cycle was addressed regularly. Experience
JANUARY 2013-2021
Nevada Cartridge Co - Office Manager
● Promptly handled an average of 80 customer support calls and addressed concerns about facilities, product mishaps, offers and billing per day with a 95% customer satisfaction rate.
● Developed effective strategies to market consumers’ goods and services.
● Exceeded sales target by 18% by maintaining advance products and services knowledge and quickly assessing customer needs
February 2012-2013
Bombard Electric, Las Vegas, NV - Front desk/ Dispatch
● Dispatch
● General office duties
● Multiple phone lines, filing, errands
April 2006-2009
Brian Bloomfield and Associates, Las Vegas, NV - Front Desk Clerk
● Data Entry
● Multiple phone lines
● Courtroom errands
Education
High School Diploma
Chaparral High School 2005
General Studies
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