Customer Service Administrative Assistant

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Sandra L. Thomas

EXPERIENCE

Costco Warehouse, Owings Mills, MD — Hearing Aid

‘Technician

JULY 2018 - NOVEMBER 2021

Scheduled appointments, updated demographies and checked in members by using

Sycle audiology practice management software. Converted physical documents into

electronic files by scanning and faxing in a timely manner, Managed in store

inventory and notified the auditor of any discrepancies. Maintained a neat,

welcoming clinic and stocked marketing materials,

‘TJ Maxx, Waldorf, MD — Sales Associate

MARCH 2017 -JULY 2018

Greeted all customers with asmile and made sure all oftheir needs were met.

Demonstrated outstanding customer service and sales techniques while stocking

and organizing the sales floor with merchandise, Helped to close shift in all areas of

the store to ensure readiness for the next day.

Maryland General Assembly Federal Aviation

Administration, Annapolis, MD — Administrative Assistant

si 1997 - MAY 2001

Aided executives in staff capacity by coordinating office services. Studied

management methods and improved workflow, simplified reporting procedures

and implemented cost reductions. Analyzed recordkeeping systems, forms contol,

office layout, personnel requirements, budgetary requirements, and performance

standards to create new systems and revise established procedures. Supervised and

managed six employees while handling transfers and terminations. Planned and

managed new hire interviews, training and orientation. Prepared annual and

budget reports.

Snow White Cleaners (family owned), Annapolis, MD —

Assistant Manager

September 1983 September 1997

Supervised the personnel office operations. Reviewed personnel files. Updated

training records. Trained new hires Maintained payment recelpts and accounting

records. Monitored employee payroll and schedules.

Fe

Waldorf, MD 20602

240-***-****

***************@*****.***

SKILLS

Leadership

Office management

Marketing

Bookkeeping and accounting

Microsoft 365

Quickbooks

Customer service

Data entry

AWARDS

‘Management Techniques and

Procedures Course

certification

Professional Career

Development certification

EDUCATION

Associate Degree in Business

‘Management, Ashworth

College

Certified and Geriatric

Nursing Assistant

Certified Medical Billing

sSpecialist

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