Customer Service Human Resources

Mary R Murray

*** **** ****, *********, ** ***** 217-***-**** *************@*****.***

Please accept my enclosed resume for the posiƟon of DOC Graham Clinical Services Unit Office Associate. With my 34+ years of experience in clerical bookkeeping, accounƟng, and complex filing systems.

With my current fullƟme employment at Supplied Energy LLC and my previous 25 years with Hayes Abrasives, Inc. which I was valued by the President of the company by uƟlizing all my skills in bookkeeping, reconciling mulƟple bank accounts, usage of mulƟ-phone line, and customer service. My resume goes into more detail about my daily job duƟes and achievements during my tenure in this field. I believe that these points demonstrate that I can perform the major duƟes as requested. I am willing to learn new things in this ever-changing environment. I do not have the College credenƟals, but my work experience should be sufficient in determining my eligibility. I look forward to discussing my credenƟals further with you if I am chosen for an interview. I believe that I can meet and exceed the expectaƟons that you have for this role. Feel free to contact myself at the above phone number.

Sincerely,

Mary R. Murray

Mary R Murray

169 Funk Lane, Hillsboro, IL 62049 217-***-**** *************@*****.*** SKILLS

NetSuite

QuickBooks SoŌware

AccounƟng

HubSpot

AƩenƟon to Details

Customer Service

Punctual

Problem Solving

EnthusiasƟc

MicrosoŌ Office

Human Resources

Benefits Coordinator

Reliability

Phone EƟqueƩe

NeƟqueƩe

Time Management

MulƟtasking abiliƟes

PosiƟve Aƫtude

Self-MoƟvated

CommunicaƟon

MAS90

WriƟng

OrganizaƟon

ConfidenƟality

Filing

EXPERIENCE

July, 2024 – Present Supplied Energy, LLC – Greenville, IL Purchasing Manager, NetSuite for all purchasing, daily inventory control, Hubspot for daily communicaƟons, MicrosoŌ Office, Excel, Word, Chats, Teams. Faxing, emailing, picking of orders for distribuƟon to customers. Check mail on need base and make deposits to bank as needed. October 2018 – June, 2024 Hayes Abrasives, Inc. – Hillsboro, IL Promoted to Manager. Manage accounts using QuickBooks soŌware for payable/accounts receivable, compute daily bank transacƟons/update and maintain account registers, reconcile monthly bank statements for mulƟple accounts, update and maintain all note payables. Process and submit weekly payroll and payroll taxes, prepare, and submit quarterly payroll tax reports and deposits. Purchase and maintain monthly orders of raw materials, shop, and office supplies. Prepare projected monthly sales & profit and lost statement, update and maintain employee benefits, prepare waste manifests per EPA regulaƟons, prepare annual OSHA 300 form, compile year-end inventory and all related date for accountant. Maintain a complex filing system. Provide customer service via email, answering a mulƟline phone, and in person helping customers with quesƟons about the product. Take and prepare foreign and/or domesƟc orders via phone/fax/email. Prepare foreign and/or domesƟc quotes, packing lists/invoices for products to be shipped out, and UPS/FedEx/LTL truck lines paperwork for shipments. Maintain and update customer informaƟon. Overseen plant operaƟons by preparing a daily producƟon schedule, supervising producƟon output, making sure prevenƟve maintenance is done, provide backup support for producƟon employees, and keep finished products shipping on track daily. Interact with employees about any concerns they might have. September 1999 – October 2018 Hayes Abrasives, Inc. – Hillsboro, IL Office Assistant, Fulfill all basic office duƟes. Customer service, taking orders from customers and making sure they are being taken care of in a Ɵmely manner. Figure weekly Ɵmecards and prepare report. Prepare daily producƟon schedule. Prepare daily paperwork for domesƟc and foreign shipments and schedule for pickup (via Truck line, UPS and FedEx, etc.) Prepare monthly sales projecƟon. Prepared monthly sales analysis. Maintain filing of a complex system. Knowledge of QuickBooks soŌware. October 1994 - July 1998 Echlin Midwest Federal Credit Union – Litchfield, IL Prepared daily transacƟons for members and processing of new accounts. Daily balancing of general ledgers. Prepared loans for commiƩee approval (i.e., car, vacaƟon, personal, etc.) Filing. Assist members with their personal accounts. Prepared and distributed monthly statements and newsleƩers. November 1994 – July 1998 Resort Express Travel, Inc. – Litchfield, IL Prepare weekly sales reports for in-house agents as well as sales reports for off-site personnel. Calculate rebates for members’ travel accommodaƟons. Verify commission received from vendors and distribute to booking agent. Filing of complex system. Health and dental insurance benefits coordinator for employees.

October 1993 – November 1994 Bailey and Associates, Inc. – Litchfield, IL Prepared accounts payable in MAS90. Prepared monthly general ledger reports. Prepared daily deposits. Reconciled mulƟple bank accounts monthly. Filing. Health and dental insurance benefits coordinator for employees. Filled in as secretary for President of Company. July 1989 – October 1993 PaƩon & Company (R.M. PaƩon, C.P.A.) – Hillsboro, IL Prepared monthly bookkeeping for firm. Responsible for payroll and quarterly payroll reports. Prepared monthly billing invoices to clients. Responsible for general ledger posƟng. Processed audit reports and prepared documents for monthly and yearly audits. Maintain a complex filing system. EDUCATION

Lincoln Land Community College – Springfield, IL

ConƟnuing EducaƟon Computer Courses – Fall 1989

Hillsboro Community High School – Hillsboro, IL

Graduate – 1989

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