Project Management Business Intelligence
Resume:
Knoxville, TN ***.*******@*****.***
Beshara Attya
Summary
Accomplished IT business solutions with over 23 years of experience guiding the design, implementation, and integration of enterprise applications and systems. Proven expertise in leading cross-functional teams to deliver efficient, stable, and business-aligned solutions. Extensive knowledge of modern technologies, including ERP systems (Oracle E-Business Suite, Microsoft Dynamics, SAP) 4
th
Dimension, Salesforce, Salesbuzz, databases, web services, cloud computing, networking (Cisco switches, routers, VOIP, Firewall, and wireless), and programming. Skilled in project management, business analysis, and ITIL service management practices.
Core Competencies
• Enterprise Applications: Oracle E-Business Suite, and Microsoft Dynamics.
• System Integration: Salesbuzz, POS, Vehicle Maintenance, Access Control, Attendance Systems.
• Ticketing systems (ManageEngine).
• Helpdesk, and technical support.
• Microsoft Intune
• Operating Systems Solaris, Unix, (Microsoft Windows 7, 8, 10, 11)
• Microsoft Windows Server 2008 to Microsoft Windows Server 2022.
• Business intelligence and automation (Power BI, Salesforce, Zoho)
• Design, and manage security projects including Surveillance, Access control, and fire alarm.
• Programming Languages: Java, PHP, Data Structures
• Business Intelligence: Microsoft Power BI, JotForm, and Google forms.
• Cloud Services: AWS, Azure, Google Cloud.
• Virtualization using VMware, Hyper- V.
• Databases: Oracle, MySQL, PostgreSQL, Microsoft SQL Server.
• Networking: Cisco CCNA, CCNP, Wireless, VoIP, Security (Sophos, Fortinet,Palo Alto, SonicWall and Cisco ASA)
• Project Management: PMP.
• Service Management: ITIL
• SOP, SLAs, and Polices.
Knoxville, TN ***.*******@*****.***
Beshara Attya
Professional Experience
IT solutions Team Lead American National University (Feb 2024 till present)
• Provided support for cloud services (AWS, Azure).
• Provided support and automation using Salesforce and its integration with Microsoft 365.
• Provide BI reports for data analysis and visualization.
• Provided integration and automation between Salesforce, zoom meeting, and Microsoft office 365.
• Provided support for the integration between JotForm, and Salesforce.
• Provided support for Campus wireless controller, access control ant integration with attendance database.
• Provide campaigns to increase university sales and hiring more students. IT Team Lead BTS (Jan 2016 - Dec 2023)
• Managed a team providing technical support for Cisco, Dell, and HP networks, data centers, applications, servers, and APIs.
• Cisco UCS
• Network monitoring tools: ManageEngine OpManager, SolarWinds, Cisco LMS, Cisco Software Defined, and PRTG network monitor
• Security Hardware: Cisco ASA, Sophos, Fortinet, Palo Alto, SonicWall
• Security Software: Kaspersky, Sophos, and Norton
• Virtualization using VMware, Hyper- V.
• Cloud Services: AWS, Azure, Google Cloud.
• Servers’ installation and support: HP, Dell, Apple and Oracle
• Operating systems: Microsoft windows Server, Unix, Linux, and Mac OS X.
• Ticketing systems (ManageEngine).
• Microsoft System Center Configuration Manager
• Install and configure networks active component (cisco switches, router, Cisco ASA, Sophos, SonicWALL, Palo Alto, Cisco wireless controller, AVAYA VoIP).
• Manage E-Commerce project with B-Tech, and 2B companies.
• Install HP, Dell. And Oracleservers.
Knoxville, TN ***.*******@*****.***
Beshara Attya
• Manage Oracle E-Business suite implementation for ATCO pharma
• Manage and implement clouding projects (AWS, Azure, and Google).
• Developed and improved system integrations connecting internal and third-party systems, including access control with attendance systems, Microsoft Dynamics with Salesbuzz for stock management, and Oracle E-Business Suite OPM module with balances and monitoring systems.
• Aligned company business with regulations and vision through effective team management.
• Conducted business analysis to identify and recommend compatible hardware and partners.
• Designed and implemented ERP automation, backup, and SAN storage solutions.
• Reviewed and ensured compatibility of agreements and Service Level Agreements
(SLAs).
• Designed and audited Standard Operating Procedures (SOPs) and project documentation. Group IT Director AM Group (Sept 2014 - Jan 2016)
• Reviewed and ensured compatibility of agreements and Service Level Agreements
(SLAs).
• Design and install VMware ESXI for company infrastructure.
• Design and implement Microsoft infrastructure including DC, ADC, file sharing,
• Designed and implemented a new architecture integrating Microsoft AX Dynamics with Salesbuzz for sales through vans and POS, including authorization, capture processes, stock synchronization, and client payment monitoring.
• Upgraded the price label printing portal and integrated it with POS and Zebra systems.
• Facilitated communication between cross-functional teams during the implementation.
• Managed the integration of Motorola handheld devices with Microsoft AX Dynamics.
• Oversaw the training plan for 52 branches on Salesbuzz, handheld devices, and Microsoft AX Dynamics in the sales process.
• Design, and install data center.
• Design and install all networks (Core switch, distribution switches, and edge switches, wireless controller, AP for warehouses)
• Install and configure VPN L2L between the HQ and 52 branches.
• Designed and audited Standard Operating Procedures (SOPs) and project documentation. Knoxville, TN ***.*******@*****.***
Beshara Attya
Information Technology Manager Sunny Pharmaceuticals (Sept 2010 - Sept 2014)
• Led teams of engineers and service companies in implementing IT solutions, including Oracle E-Business Suite R12, Microsoft servers, domains, telecommunications, and email servers.
• Managed the Oracle E-Business Suite R12 implementation project, covering Procure-to- Pay (P2P), Order-to-Cash (OTC), Record-to-Report (R2R) Cycle, and Oracle Process Manufacturing (OPM).
• Conducted business analysis, project documentation, testing, issue resolution, and data migration for the implementation.
• Design and install all networks (Core switch, distribution switches, and edge switches, wireless controller, AP for warehouses)
• Install and configure Cisco ASA and SonicWall for network security.
• Facilitated the integration between Oracle E-Business Suite and balances through the EMS module.
• Spearheaded the implementation of HR software, including integrations with attendance machines and performance assessments.
Network Administrator Amoun Pharmaceuticals (Sept 2006 - Sept 2010)
• Managed network infrastructure for main data center, 11 buildings.
• Managed network infrastructure for local disaster recovery data center, 11 buildings with high availability.
• Design and install all networks (Core switch, distribution switches, and edge switches, wireless controller, AP for warehouses)
• Install and configure Cisco, Cyber room firewalls.
• Install and configure backup solution (San storage, IBM tape library)
• Designed and implemented the infrastructure for the 4th Dimension application used across departments like Finance, Warehouse, Planning, Manufacturing, and Sales over Apple servers.
• Played a pivotal role in the migration of applications from 4 th
dimension standalone
servers to SAP ERP, including business analysis, project management, testing, data collection, development, Go-live execution, and report modifications. Technical Engineer Ultra Technology (Nov 2000 - Sept 2006)
• Technical support for computers hardware.
• Networks passive components installation.
Knoxville, TN ***.*******@*****.***
Beshara Attya
• UPS installation.
• Network printers and photo copier installation.
• CCTV installation and support.
• Access control installation and support.
• Installation for HP servers.
• Installation for intrusion and fire alarm systems. Education
• M.Sc. in Information Technology (In Progress) American National University, US (Jan 2024 - Jul 2025)
• B.Sc. in Communication Engineering Menoufia University, Egypt (1998 - 2003) Professional Development
• Project Management Professional (PMP)
• ITIL
• Information technology products sales.
• Microsoft AX Dynamics
• Business Analysis Professional
• Oracle E-Business suite
• Cisco ASA
• Cisco Certifications (CCNA, CCNP, Wireless, VoIP, and Security)
• Microsoft Certified Solutions Expert (MCSE)
• Microsoft Intune
• Sophos
• Fortinet
• ITSM
• Information Technology infrastructure Architect.
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