Customer Service Entry Clerk
Resume:
ALLISON
WALLS
EVERHART
*******.******@*****.***
Kernersville 27284
Adept at fostering positive client relationships and delivering exceptional customer service, my tenure at Jake And Company 2 exemplifies my commitment to professionalism and integrity. Skilled in problem identification and adaptability, I consistently enhance customer satisfaction and operational efficiency, evidenced by a 20% increase in repeat business.
PROFESSIONAL SUMMARY
ACCOMPLISHMENTS
• Documented and resolved [Issue] which led to [Results].
• Achieved [Result] through effectively helping with [Task].
• Achieved [Result] by completing [Task] with accuracy and efficiency. Jake And Company 2 - Private Dog Sitter
Kernersville NC • 11/2018 - Current
Stein Mart - Cashier
Greensboro, NC • 07/2020 - 10/2020
Target, Seasonal Work During Christmas. - Cashier, Kernersville, NC • 11/2019 - 01/2020
WORK HISTORY
Maintained a safe and comfortable environment for dogs, ensuring proper exercise, feeding, and playtime routines
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Handled clients questions with the highest degree of courtesy and professionalism to set up a meet and greet to meet dog, cat
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Maintained a safe and secure space for dogs by adhering to strict house rules and guidelines set by the pet owners.
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Supported clients during extended travel by providing consistent updates, photos, and videos of their pets'' activities and wellbeing.
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Ensured timely feeding, walking, and grooming routines for each dog under my care, resulting in contented and well-cared-for pets.
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making sure of dates and times client would be leaving and returning. Where food and toys and bed and needs of their Pets would be met daily.
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Greeted customers entering store and responded promptly to customer needs.
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• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
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• Greeted customers entering store and responded promptly to SKILLS
• Customer Service
• Adaptability and Dependability
• Positive Attitude
• Honest and Trustworthy
• Regular Availability
• Client Relationship Management
• Written Communication
• Problem Identification
• Professionalism
• Interpersonal Communication
• Work Planning
• Adaptability
• Professionalism and Integrity
Forsyth Technical Community
College
Winston-salem, NC • 07/2012
Microsoft Office 2007, Intermediate
Microsoft Word
I took Microsoft Office 2007,
Intermediate Microsoft Word and
Excel, Quality Analysis
Customer Relations Management in a
Call Center
Computer Basics
Public Speaking
English, Math,
The reason I took these class's I'm a
Author
I become a Vendor with Sam's Club
and Barnes and Noble in 2017
I have had many book Signings From
EDUCATION
December 2017 to 2019
Until covid 19 came
When having book signings I HAVE
SOLD OUT IN TWO DAYS.
How this happened I wrote one book
published it .
I Marketing it all on my own daily
been out and about.
I wrote Sam's Club's Buyer a E-mail
to see if I could have
a book Signing in Sam's Club she
gave me a chance
I never let her down sold out each
time at Sam's Club. Sold out at
Barnes and Nobles.
North Forsyth High School
Winston-Salem, NC • 06/1975
High School Diploma
Work Experience Education (WEE)
I worked a full-time job and
attending High School
The name of my Employer : was CLR
Manufacturing
I worked from 3:30 PM to 11:00 PM
Until I Graduation Of June of 1975
Forsyth Tech Community College
CERTIFICATIONS
MICROSOFT OFFICE 2007
INTERMEDIATE MICROSOFT WORD &
EXCEL
QUALITYN ANALYSIS
CUSTOMER RELATIONS MANAGEMENT
: CALL CENTER
COMPUTER BASICS
CERTIFICATIONS
Home Instead Senior Care Home - Care Giver
Winston Salem, NC • 10/2018 - 01/2019
Advantage Sales and Marketing - Event Specialist
Winston-Salem, NC • 11/2014 - 08/2017
McDonald's Restaurant - Main Grill Cook
Winston-Salem, NC • 06/2014 - 10/2014
Walmart - Cashier
Winston Salem, NC • 10/2012 - 11/2012
customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs. Helped customers complete purchases, locate items, and join reward programs.
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Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
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Assisted customers with returns, refunds and resolving transaction issues.
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• Built relationships with customers to encourage repeat business. Assisted clients with daily living needs to maintain self-esteem and general wellness.
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Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
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Guided patients to restroom to support bladder and bowel relief requirements.
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Cooked meals and assisted patients with eating tasks to support healthy nutrition.
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• Alzheimer's Care for two different ladies.
Conducted thorough pre-event research to identify potential customers'' needs and interests, tailoring demonstrations accordingly.
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Provided exceptional customer service throughout each event, addressing inquiries promptly and professionally.
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Increased customer engagement through interactive product demonstrations and by providing in-depth product knowledge.
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Built strong relationships with store management and staff to ensure seamless collaboration during events.
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• Interfaced with clients to understand event objectives. Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
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• Operated and maintained grills, fryers and other cooking equipment.
• Checked freshness and quality of ingredients.
Restocked stations and supplies during slower periods between rushes.
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Monitored food temperatures for proper cooking and safe consumption.
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• Prepared meals according to customer specifications.
• Adhered to strict food safety regulations and hygiene standards. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
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• Worked flexible schedule and extra shifts to meet business needs. City of Winston-Salem - Parking Enforcement Officer /Inbound Call Center Representative
Winston-Salem, NC • 01/2005 - 12/2007
City of Winston-Salem - Parking Booth Attendant
Winston-Salem, NC • 07/2006 - 04/2007
Forsyth Medical Hospital - Switch Board Operator Part-time Nights & Weekends
Winston-Salem, NC • 09/2005 - 03/2006
Operated switchboard to relay incoming, outgoing and interoffice calls Ensured medical professionals were informed and attended emergency operations including code blue alarms, and calling the heart teams for emergencies
Operated system of bells and buzzers to call individuals in establishment to phone
Greeted customers entering store and responded promptly to customer needs.
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• Met customer needs through polite, friendly and attentive service. Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
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• Bagged items securely to minimize breakages and reduce losses. Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
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Enhanced public safety by patrolling assigned areas and enforcing parking regulations.
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• Wrote and issues citations or warnings to owners of vehicles.
• Responded to calls in both routine and emergency situations. Improved traffic flow through diligent monitoring and enforcement of parking restrictions.
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Maintained detailed records of daily activities and incidents, contributing to accurate reporting and analysis of enforcement efforts.
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Investigated citizen complaints regarding parking violations, addressing concerns efficiently and professionally.
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Assisted motorists with locating legal parking spaces, promoting positive community relations.
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Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Responded to customer requests for products, services, and company information.
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Collaborated with security personnel to address safety issues and maintain a secure environment for customers.
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Enhanced customer satisfaction by providing friendly and efficient service at the parking booth.
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• Ensured accurate record-keeping
Utilized strong communication skills when interacting with diverse clientele, creating a welcoming atmosphere at the parking facility.
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Managed daily cash handling responsibilities, accurately balancing revenue and reporting discrepancies to management.
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Assisted in resolving customer complaints and concerns, ensuring a high level of customer retention.
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Xpedx, Inc. - Full-Time Receptionist
Winston-Salem, NC • 09/2000 - 03/2004
BB&T Bank - Teller
01/1998 - 01/1999
Clear Channel Radio Station, WTQR, WSJS, 94.5 - Receptionist Part-time
Winston-Salem, NC • 05/1998 - 08/1998
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
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Confirmed appointments, communicated with clients, and updated client records.
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Answered phone promptly and directed incoming calls to correct offices.
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Kept reception area clean and neat to give visitors positive first impression.
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• Responded to inquiries from callers seeking information. Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
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Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
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Handled sensitive information with discretion while maintaining strict confidentiality standards.
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Maintained visitor log for entering and leaving facility for security purposes.
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Helped maintain office security by monitoring visitor access and issuing badges.
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Handled assignments independently with good judgement and critical thinking skills.
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Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
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Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
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Disbursed cash and checks accurately while maintaining security of cash drawers.
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Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
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• Processed customer transactions promptly, minimizing wait times. Assisted customers with account inquiries, resolving issues promptly and professionally.
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Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
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Improved customer satisfaction by providing efficient and accurate transaction processing.
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Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
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Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
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Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
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Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
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• Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
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Kept reception area clean and neat to give visitors positive first impression.
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