Customer Service North Carolina

Nancy Richardson

Customer Service Specialist

% 910-***-**** = ******************@*****.*** @ = Hubert, North Carolina 28539

CAREER OBJECTIVE

Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues

in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple

communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and

motivate a team to success.

CUSTOMER SERVICE SPECIAUST, Hubert, NorthCarolina

Verizon Wireless, November 2013-Present

* Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

* Delivered personalized customer service relating to questions and promptly resolved basic problems on customer

accounts.

* Responded to telephone inquiries and complaints following standard operating procedures.

NOTARY SIGNING AGENT, Wilmington, North Carolina

Seaside Signings, June 2003- August 2018

* Notarized loan documents

* Verified customers identity

* Emailed,faxed, or returned documents via FedEx or UPS

* Kept accurate records for the state of reference or verification was needed

MEDICAL RECORDS SPECIALIST, Wilmington, North Carolina

Welicare Home Health, May 201l-October 2013

* Excututed exceptional communication with physicians offices to get invoices paid

¢ Assisted with verifying that the end of the month dosed and was balanced

* Demonstrated the ability to interact and communicate with my coworkers

* Assisted in managing the incoming mail

© Relieved the receptionist for all of their breaks and lunches

EDUCATION

ASSOCIATE IN ARTS (A.A.) IN COSMETOLOGY BUSINESS, Wilmington, NORTH

CAROLINA

Cape Fear Community College, May 2010

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