Customer Service Team Member
Resume:
STEPHANIE
MILLS
**********@*****.***
Nicholasville, KY 40356
CONTACT
SKILLS
• Quick Books
• Word
• Excel
• Outlook
Committed professional with experience in customer service and sales. Demonstrated ability to take initiative and effectively prioritize tasks to ensure projects are completed on time. Possesses excellent interpersonal and communication skills, which have enabled successful team collaboration.
PROFESSIONAL SUMMARY
Team Member
State Farm, Nicholasville, Ky
OFFICE MANAGER
Quality Landscaping, Nicholasville
INSURANCE AGENT
Erie Insurance, Lexington
EXPERIENCE
July 2022 - September 2024
Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers.
•
Built relationships with customers through providing accurate information on products or services offered.
•
Provided support to team members to ensure all goals were met in a timely
• manner.
Licensed Property, Casualty, Life & Health, Licensed to sell Bank products and Vehicle Loans
•
Develop leads, schedule appointments, identify customer needs, and market appropriate needs
•
• Establish customer relationships and follow up as needed January 2018 - June 2022
• Payroll
• Billing
• Excellent communication skills
• Problem solving skills
• Exceptional organizational and multi-tasking skills
• Computer and Technical Literacy
• Resolve system & reimbursement issues with vendors and payers
• Develop marketing plans to enhance revenue and promote business growth July 2017 - July 2018
TEAM MEMBER, AGENT
State Farm, Lexington
PHOTOGRAPHER/SALES
Portrait Innovations, Lexington
BRANCH ADMINISTRATOR
Toshiba Business Solutions, Inc, US, US
Develop leads, schedule appointments, identify customer needs, and market appropriate needs
•
• Establish customer relationships and follow up as needed Identify and close sales opportunities within my industry by understanding and listening to the needs of the customers
•
• Attended various networking meetings to acquire new customers January 2012 - July 2017
Licensed Property, Casualty, Life & Health, Licensed to sell Bank products and
• Vehicle Loans
Develop leads, schedule appointments, identify customer needs, and market appropriate needs
•
• Establish customer relationships and follow up as needed January 2010 - January 2012
• Overseeing all studio functions
• Shooting a variety of photographs
• Selling & manufacturing portrait packages
• Driving sales and exceeding monthly goals
• Ensuring consistent and accurate cash management January 2006 - July 2008
• Provide phone support for outside sales representatives
• Provide phone support for new and existing clients
• Supervise outside sales staff on daily activities
• Submit credit authorizations to financial institutions for new clients
• Manage all reports and forecasting as needed for major accounts Responsible for maintaining and submittal of all buy-out & upgrade information for clients
•
• Produce sales leads using various forms of retrieval. Kinesiology / Business
LEXINGTON COMMUNITY COLLEGE, Lexington, KY
EDUCATION
January 2001
January 1996
Certified in Telemetry
KENTUCKY TECHNICAL SCHOOL, Lexington, KY
BUSINESS
SOUTHEAST COMMUNITY COLLEGE, Lexington, KY
January 1995
CERTIFICATIONS
• Property & Casualty
• Life & Health
• Bank
References available upon request
REFERENCES
Contact this candidate