Customer Service Representative
Resume:
Jordan Harrison
Gardendale, AL *****
*************@*****.***
To obtain full time employment with an opportunity to grow within the company and take on more responsibilities, also to learn more and demonstrate my abilities and work experience. Work Experience
Customer Service Representative/Sales Representative Total Cell Phone Repair, (TCPR,LLC)-Gardendale, AL August 2021 to June 2022
• Managed customer accounts
• Greeted customers
• Resolved customer issues
• Collected and documented orders
• Responded to inquiries and issues
• Inventoried spreadsheets
• Operated the cash register
Medical Secretary
Urology Centers of Alabama-Birmingham, AL
February 2020 to July 2020
● Scheduled patient appointments for visits, imaging, and procedures
● Obtained prior authorizations from insurance companies for procedures, medications, and imaging.
● Answered phone calls from patients and directed their requests or questions to the appropriate personnel if necessary.
● Obtained all referrals needed from either the insurance company or physician.
● Insurance verification
Pharmacy Technician
Warrior Pharmacy-Warrior, AL
August 2019 to January 2020
● Full-filled orders for clients
● Answered phones and maintained inventory of store Receptionist
FirstBank Mortgage-Birmingham, AL
July 2016 to March 2017
● Answered phone calls from clients
● Assembled important documents for all the loan officers and made them available whenever needed.
● Kept up everyday office work that included mail, letters to clients, and set up meetings. Medical Assistant
Birmingham Rheumatology-Birmingham, AL
December 2014 to July 2015
• Answered phones on multiple lines.
• Maintained effective filing system for patients and doctors scanning documents and keeping them up to date.
• Performed medical procedures that included injections, drawing blood, and explained medications and treatments available to patients with prior authorization.
• Assisted in procedures on bone density scans and x-rays. Chiropractic Assistant
Accident Spine & Rehab-Hoover, AL
June 2014 to November 2014
● Scheduled appointments for patients, filed insurance claims and provided attorneys and insurance adjusters with patient file.
● Maintained all patient records and billing systems for the practice
● Executed drug screens (urine and hair follicle), DNA testing, blood work, and certified in alcohol breath test
Front Desk
Birmingham Rheumatology-Birmingham, AL
January 2014 to June 2014
• Answered phones on multiple lines.
• Maintained effective filing system for patients and doctors scanning documents and keeping them up to date.
• Performed medical procedures that included injections, drawing blood, and explained medications and treatments available to patients with prior authorization.
• Assisted in procedures on bone density scans and x-rays. Store Manager
ITAN-Birmingham, AL
June 2007 to November 2008
● Performed office duties such as scheduling appointments, creating employee schedules, bookkeeping and all daily cleaning of equipment, and performed weekly and monthly evaluations of employees. Office Manager
Voyager Physical Therapy-Birmingham, AL
May 2002 to April 2007
● Maintained patient files for doctors and ordering all inventory for the office, while performing other daily duties.
● Medicare billing and coding with modifiers, also experience with ICD-9 and CPT coding.
• Managed day-to-day office functions such as Opening and closing the store
• Handled all financials
• Oversaw AP and bookkeeping
• Collected payments
• Managed office supplies
• Handled copying, filing and faxing
Education
High school diploma
Keystone National High School - Pittsburgh, PA
March 2003
Skills
• Able to perform work pertaining to mortgages and deeds online, including the specifications in house closings and taxes on properties. Make final arrangements with mortgage and lending companies for final documentation and payments required.
• CPT Coding
• Insurance Verification
• EMR Systems
• ICD-9
• Medical Coding
• Medical Records
• Medical Billing
• Patient Care
• Medical Scheduling
• Medical Imaging
• Anatomy Knowledge
• Medical Terminology
• Clerical Experience
• Experience Administering Injections
• Vital Signs
• Customer service
• Microsoft Outlook
• Microsoft Excel
• Computer skills
• Microsoft Office
• Time management
• Typing
• Microsoft Word
• Typing
• Analysis skills
• Accounts receivable
• Medical coding
• Account management
• Microsoft Access
• Medical records
• Customer relationship management
• Human resources
• Medical terminology
• Documentation review
• Bookkeeping
• Clerical experience
• Customer service
• Accounts payable
• Sales
• Recruiting
• Data collection
• Cash handling
• Telecommunication
• EMR systems
• Databases
• Anatomy knowledge
• Office management
• Help desk
• iOS
• Front desk
• Driving
• Vital signs
• Cash register
• Medical imaging
• Relationship management
• Social media management
• Serving
• Operating systems
• Windows
• Heavy lifting
• Restaurant experience
• HIPAA
• Insurance verification
• Office experience
• Microsoft Word
• Computer skills
• Experience with children
• Childcare
• English
• Applied behavior analysis
• Behavioral therapy
• Hospitality
• Management
• Food service
• Retail management
• Retail sales
Certifications and Licenses
Driver's License
CPR Certification
Assessments
Recruiting — Proficient
July 2021
Managing the candidate sourcing and selection process Full results: Proficient
HR: Compensation & benefits — Proficient
January 2023
Knowledge of compensation and benefits programs
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
July 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Data entry: Attention to detail — Proficient
July 2021
Maintaining data integrity by detecting errors
Full results: Proficient
Basic computer skills — Proficient
July 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Scheduling — Proficient
January 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Delivery driver — Proficient
May 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Management & leadership skills: Impact & influence — Proficient August 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Work style: Professionalism — Proficient
July 2021
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Work style: Reliability — Proficient
January 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Medical terminology — Proficient
October 2022
Understanding and using medical terminology
Full results: Proficient
Medical receptionist skills — Proficient
August 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Medical receptionist skills — Proficient
June 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Medical receptionist skills — Proficient
January 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Work motivation — Proficient
January 2023
Level of motivation and discipline applied toward work Full results: Proficient
Work motivation — Proficient
July 2021
Level of motivation and discipline applied toward work Full results: Proficient
Recruiting — Proficient
September 2022
Managing the candidate sourcing and selection process Full results: Proficient
Written communication — Proficient
January 2023
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
General manager (hospitality) — Proficient
August 2023
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Medical terminology — Proficient
August 2021
Understanding and using medical terminology
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient July 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Attention to detail — Proficient
July 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service — Proficient
June 2022
Identifying and resolving common customer issues
Full results: Proficient
Protecting patient privacy — Proficient
July 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Customer focus & orientation — Proficient
May 2021
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Proficient
May 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Administrative assistant/receptionist — Proficient July 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Reliability — Proficient
June 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Filing & organization — Proficient
July 2021
Arranging and managing information or materials using a set of rules Full results: Proficient
Customer service — Proficient
July 2021
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
November 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Delivery driver — Proficient
November 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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