Director of Hospitality or General Manager

KRISTIN MCNALLY

Shaker Heights, OH *****

516-***-**** - *******.*.*******@*****.***

PROFESSIONAL SUMMARY

Accomplished Director of Hospitality at Maison Premiere, offering over 5 years of NYC fine dining management. Adept in elevating guest services and staff training, significantly reducing staff turnover. Spearheaded innovative programs, enhancing operational efficiency and customer satisfaction. Skilled in social media marketing and complex problem-solving, fostering robust team leadership and communication. Achieved notable revenue gains through strategic event promotions. Over 15 years of guest service experience in the hospitality industry. SKILLS

• Operational Efficiency

• Staff Training and Development

• Health and safety compliance

• Recruitment and hiring

• Social Media Marketing

• Guest Services

• Team Leadership

• Verbal and written communication

• Complex Problem-Solving

• Time Management

WORK HISTORY

05/2023 to 05/2024 Director of Hospitality

Maison Premiere – Brooklyn, NY

Enhanced guest satisfaction by implementing innovative hospitality programs and services.

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• Created and managed weekly schedules for 40-person staff Enhanced staff productivity and satisfaction by hosting staff appreciation events, implementing staff quizzes and also sales contests resulting in a substantial decrease in staff turnover.

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Managed the full hiring process, including sourcing, interviewing, and onboarding new members.

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Developed comprehensive training programs to enhance employee knowledge and skills.

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Launched successful events and promotions that resulted in increased bookings, book purchases, and incremental revenue gains.

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Enhanced customer satisfaction through timely dispute resolution, continuous communication, and consistent delivery of top-notch services.

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09/2019 to 01/2023 General Manager

Fine & Rare – Manhattan, NY

Evaluated employee performance, providing constructive feedback and promoting professional growth opportunities.

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• Managed a team of approximately 45 people.

Served as the main contact for coordinating and managing events hosted on the property.

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Enhanced customer satisfaction by addressing concerns promptly and implementing solutions tailored to individual needs.

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Introduced innovative marketing techniques that raised brand awareness and attracted new clients.

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Organized company-wide events aimed at boosting morale and fostering teamwork among employees from different departments .

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Trained and guided team members to maintain high productivity and performance metrics.

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• Interacted well with customers to build connections and nurture relationships.

• Assisted in recruiting, hiring and training of team members. EDUCATION

05/2013 Bachelor of Science: Psychology

St. John's University - Jamaica, NY

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