Business Analyst Project Management
Resume:
IASHA M. ALLEN
PROSPER, TX *****
**********@*****.***
OBJECTIVE
Dedicated Business Analyst/Consultant seeking to leverage extensive experience in the financial sector and expertise in agile methodologies to implement innovative strategies that enhance productivity, mitigate risks, and optimize user experiences.
SUMMARY OF QUALIFICATIONS
Over 16 years of experience in the financial industry, specializing in:
Agile Project Management & Implementation of short- and long-term initiatives
Process Improvement & Strategic Planning
Risk Management & Remediation Strategies
Reporting & Data Analytics
Workforce Management & Development
Training, Facilitation, and Stakeholder Engagement
EXPERIENCE
ICE/Black Knight Financial Services, Jacksonville, FL
Senior Business System Analyst
October 2021 – Present
Serve as a primary liaison between clients and IT throughout the project lifecycle, delivering customer-centric solutions that effectively address business needs.
Collaborate with Agile project teams to facilitate sprint planning and review sessions, ensuring alignment on project goals and timelines.
Conduct workshops with stakeholders to gather requirements, define project scope, and prioritize backlog items.
Analyze data from originating systems to identify discrepancies and inform system enhancements.
Translate complex business requirements into detailed functional specifications for development teams.
Develop and maintain high-level business requirements documentation and user stories that drive project execution.
Write test cases and test plans to ensure comprehensive validation of solutions against client expectations.
Support various testing phases, including system integration readiness testing, acceptance testing, and post-implementation reviews to ensure optimal functionality.
Mentor junior analysts and team members on Agile methodologies and best practices, fostering a culture of collaboration and knowledge sharing.
Wells Fargo Home Mortgage, Fort Mill, SC
Business Support Consultant (BK Servicing)
June 2015 – October 2021
Acted as a cross-functional consultant, managing relationships with business partners and facilitating stakeholder meetings to drive project success from inception through implementation.
Documented and translated business requirements into technological solutions, addressing gaps and inefficiencies while eliminating manual workarounds.
Provided strategic recommendations on operational objectives, performance metrics, and budgeting to senior leadership, enhancing decision-making processes.
Led action planning and remediation efforts for compliance findings, conducting thorough root cause analyses and risk assessments to implement effective action plans.
Applied Lean, Agile, and Six Sigma methodologies to translate stakeholder needs into executable project plans that achieve business objectives.
Loan Verification Analyst II (Foreclosure Document Execution)
April 2013 – May 2015
Led community support initiatives and diversity efforts within the line of business.
Managed the assembly and analysis of loan documentation to support legal proceedings during the foreclosure process.
Acted as a Subject Matter Expert for technology testing, overseeing user acceptance testing phases from planning to execution.
Collections Supervisor II (Reverse Mortgage/ACS)
May 2011 – April 2013
Directed the daily operations of the inbound/outbound call center, establishing robust communication channels with stakeholders at various levels.
Spearheaded the implementation of strategic initiatives, including the overhaul of the ACS Skip Tracing Database and updates to Standard Operating Procedures and Quality Scorecards.
Led the Reporting and Analytics team to provide actionable data-driven insights and performance analysis to leadership.
Loan Administration Manager (Home Preservation)
May 2008 – May 2011
Monitored and delegated the loan pipeline, ensuring strict adherence to company policies and federal regulations for an average of 1300 loans.
Trained end-users on technology processes and standard operating procedures, enhancing overall team performance.
Conducted quality checks and compliance audits to support departmental objectives and enhance service delivery.
EDUCATION
2000-2007 Winston- Salem State University Winston-Salem, NC
Major: Management Information Systems
Minor: Accounting
Degree: Bachelor of Science; graduated December 2007
ADDITIONAL SKILLS
Microsoft Office Suite, VISIO, JIRA, DOORS, Azure DevOps, MSP, Amazon Web Services, COBOL
REFERENCES
Furnished upon request.
Contact this candidate