TRACEY J. BROWN
Englewood, OH 937-***-**** **********@*****.***
TRUSTED HEALTH PROGRAM MANAGER
Senior Case Coordinator • Wellness Program Coordinator • Non-Profit Executive Program Planning & Execution • Case Management Skills • Non-Profit Leadership Secured Health Partnerships • Coordinated Wellness Programs WORK EXPERIENCE
Mercy Housing, Dayton, OH Aug 2016 – present
Resident Services Coordinator
● Identified residents and connected them to wellness, transport, nutrition, and healthcare.
● Facilitated health and wellness initiatives to enhance community vibrancy.
● Secured health services and partnerships to enhance residents' independence.
● Managed implementation of core programs to promote independent living and best practices.
● Conducted annual surveys to assess resident needs and enhance service delivery. FH&L Autism Services, Beavercreek, OH 2015 - June 2016 Behavior Therapist
● Collaborated with teams to ensure comprehensive care and support client growth.
● Delivered targeted therapy to improve life quality for children with Autism.
● Facilitated group sessions on social skills to enhance peer interaction and communication.
● Implemented tailored education programs for each child, fostering greater independence.
● Collected and analyzed data to track client progress and adjust therapeutic strategies.
● Completed RBT training at the Institute for Behavioral Training to enhance skills. Shelby County CASA 2014 - present
Volunteer as a Court Appointed Special Advocate
● Ensured children's voices resonated in court, influencing key welfare decisions.
● Advocated for abused and neglected children as a Guardian Ad Litem in Shelby County.
● Pursued a Bachelor’s in Social Work to enhance advocacy skills for vulnerable populations. Fletcher UMC 2012 - Aug 2014
Youth Director
● Managed a dynamic team of 40 youth and 5 leaders, consistently fostering an engaging environment that actively promoted spiritual growth and facilitated community involvement.
● Taught engaging Senior High Sunday School classes (grades 9–12), curating an appropriate curriculum that resonated deeply with students' diverse interests and specific needs
● Scheduled evangelism events, such as Dare2Share and Acquire the Fire, to boost outreach.
● Scheduled outreach events like serving at the Bethany Center or hosting "Pizza in the Park" gatherings for unchurched individuals to foster inclusivity within the community.
● Communicated upcoming events via bulletins, Facebook, and email to inform stakeholders.
● Mentored youth in small group Bible studies and skillfully led engaging Vacation Bible School programs to significantly enhance interaction with younger children.
● Organized diverse mission trips and events that enriched youth through meaningful service.
● Served as a dedicated camp counselor at Tar Hollow Christian Adventure Camp, fostering young attendees' spiritual development and facilitating significant personal growth.
● Coordinated weekly youth meetings by selecting curriculum and organizing worship games.
● Planned annual fundraisers to generate funds for youth activities and promote teamwork.
● Recruited youth leaders and volunteers for food donations, improving event quality. Tar Hollow Christian Camp 2010 - present
Camp Counselor/Nurse
● Oversaw medical care for 100+ campers and staff, ensuring a safe summer environment.
● Nurtured individual connections with campers by addressing personal challenges while effectively fostering resilience through tailored one-on-one counseling sessions.
● Cultivated a supportive community through activities that promoted teamwork and growth.
● Guided youth from troubled backgrounds with vital Christian support at Tar Hollow camp. Wilson Memorial March 2006 - Feb 2012
Surgical Assistant/Receptionist
● Conducted a total of 30 daily lab draws, meticulously ensuring accurate sample collection.
● Executed lab testing protocols, overseeing orders and managing faxes for efficiency.
● Processed prescription requests, managing prior authorizations for medications.
● Communicated key information to physicians pre-consultation to improve decision-making.
● Facilitated immunizations, allergy injections, drug screenings, and urinalysis with care.
● Triage phone calls to ensure timely referrals to specialists or mental health clinics.
● Engaged directly with pediatric patients to foster comfort discussing emotional well-being.
● Managed patient intake by escorting individuals to exam rooms and recording vital signs.
● Assisted in minor office surgical procedures to ensure smooth clinic workflow.
● Updated medication records and medical histories to maintain comprehensive patient files. Medical Assistant/Receptionist
● Triage nursing phone calls expertly and efficiently to prioritize urgent needs while referring patients to appropriate specialists or renowned mental health clinics.
● Managed patient intake by recording vital signs, weight, height, and visit reasons.
● Streamlined communication by managing faxes, correspondence, and calls with precision.
● Relayed critical information to the doctor, enhancing care quality before consultations.
● Scanned electronic records and assisted with billing to enhance administrative efficiency.
● Updated medication histories and conducted lab tests for comprehensive patient care.
● Coordinated surgery scheduling while ensuring accurate recall entries for repeat procedures. Medical/Surgical Assistant
● Thrived in a dynamic environment, adapting quickly to challenges and acquiring new skills.
● Supported diverse surgical procedures, including EGDs, colonoscopies, ERCPs, and TEEs.
● Took calls every third weekend for patient support and operational readiness.
● Collaborated effectively within a team while also excelling in independent responsibilities.
● Conducted intricate bone and liver biopsies with exceptional precision and utmost care. Phlebotomist/Medical Assistant/Receptionist
● Assisted with 50+ endoscopic procedures, including EGDs, colonoscopies, and ERCPs.
● Thrived remarkably in a dynamic environment that demanded continuous learning and skill enhancement while adeptly working independently or collaboratively as part of a cohesive team.
● Facilitated coordination of vital tests while managing calls, faxes, and correspondence.
● Managed paternity testing to ensure accurate processes and seamless parent communication.
● Contributed to successful liver biopsies by assisting surgical teams in complex procedures.
● Executed supply orders and charge entries to maintain efficient laboratory operations. Physical Therapy Assistant
● Streamlined scheduling to enhance efficiency and reduce wait times for 100+ patients weekly.
● Managed daily operations of Honda Of America Wellness Center, ensuring optimal patient care.
● Assisted therapists in delivering quality patient care and enhancing recovery outcomes.
● Handled all incoming phone calls with utmost professionalism and a positive attitude, Prior Experience: Digestive Care, Medical Assistant/Receptionist; Grandview Hospital, Medical/Surgical Assistant; Wilson Memorial, Phlebotomist/Medical Assistant/Receptionist EDUCATION
Liberty University 2017
Bachelor's of Psychology
Bluffton University 2015
Bachelor Of Science In Social Work
Ohio Christian University 2014
Associates Of Arts, Social Work
TECHNOLOGIES, SKILLS
Technologies: Microsoft Word • Microsoft Office • Meditech • Soapware • Enterprise Hospital Systems • EMR • Zoom • Microsoft Teams • QuickBooks • Salesforce • Canva • Adobe Acrobat • Eventbrite • Instagram • LinkedIn • Twitter • YouTube Skills: Community Health Coordination • Wellness Program Implementation • Independent Living Support • Resident Needs Assessment • Service Delivery Enhancement • Animal Rescue Operations • Veterinary Care Guidance • Animal Welfare Advocacy • Rescue Animal Rehabilitation
• Community Engagement Strategies • Behavioral Therapy for Autism • Social Skills Development • Therapeutic Strategy Adjustment • Child Advocacy in Legal Settings • Guardian Ad Litem Expertise
• Social Work Education • Youth Spiritual Leadership • Curriculum Development for Youth • Community Outreach Coordination • Stakeholder Communication • Youth Mentorship Programs • Mission Trip Organization • Fundraising Event Planning • Volunteer Recruitment and Management • Healthcare Partnership Development • Grant Writing for Nonprofits • Social Media Marketing for Causes • Event and Fundraiser Orchestration • Educational Program Implementation • Data-Driven Therapy Evaluation