Customer Service Career Development

Gurjinder Singh

** ********** *****

Winnipeg, Manitoba R2P 2X8

(825) – 888 - 5070

***************@*****.***

OBJECTIVE

Possessing a can-do attitude and looking to develop my career with an esteemed company that offers a lot of opportunities for career development; and also make the best use of my knowledge and skills.

EDUCATION

ITI Carpentry – ITM College Manuke Gill, Moga, Punjab, India

SKILLS

•Quick learner

•Attention to detail

•Problem-solving

•Professional communication and work coordination

•Stamina

•Team player

•Language - English, Hindi, Punjabi,

•Self-starter with a can-do attitude

•Creative, adaptable and resourceful

•Multi-tasking ability

•Supportive and good at following instructions

WORK EXPERIENCE

The Brick Distribution Centre, Edmonton, Canada

Factory Worker – June 2024

*Reference available on request

•Managed and processed large volumes of inventory, ensuring accurate order picking and timely shipment dispatch.

•Operated forklifts and other warehouse equipment to safely transport goods within the distribution center.

•Utilized warehouse management software to track inventory levels and update records in real time

•Maintained cleanliness and organization of the warehouse, adhering to safety protocols and regulations.

•Adapted to fast-paced environments, meeting tight deadlines while maintaining attention to detail.

•Participated in regular inventory audits, contributing to the accurate reporting of stock levels.

Zomato, Punjab, India

Manager / Food Staff – 2022 - 2024

•Delivered food orders efficiently and promptly, ensuring that customers received their meals hot and fresh.

•Navigated through various city routes using GPS technology to deliver orders to customers on time.

•Provided excellent customer service by communicating with customers regarding delivery times and addressing any concerns.

•Maintained a high level of accuracy when handling cash transactions and processing digital payments.

•Followed all traffic regulations and safety protocols to ensure safe and reliable delivery service.

•Managed delivery schedules effectively to handle multiple orders and optimize delivery routes.

•Resolved customer complaints related to delivery issues, contributing to enhanced customer satisfaction.

•Coordinated with restaurant staff to ensure orders were complete and packaged correctly before delivery.

•Used the Zomato app to track orders, update delivery status, and communicate with dispatch and customers.

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