Customer Service Sales Associate

AHOEFA ORNELLA BOLOUVI

Killen, TX / 240-***-**** / *************@*****.***

OBJECTIVE

Results-driven customer service expert with 5years of experience providing excellent customer service and exceeding customers expectations. Proven ability to develop and manage budget and activities. Fluent in French, I am looking for a company that is transparent and values their employee’s growth.

EXPERIENCE

TARGET Watertown NY

Sales Associate Supervisor/ September 2023- July 2024

Proven experience in developing and managing successful sales teams, resulting in increased sales and customer satisfaction.

Experienced in creating and implementing sales strategies and tactics to increase sales performance.

Monitored and tracked sales data, generating reports to measure success and identify areas for improvement.

Developed and maintained customer relationships, resulting in increased customer loyalty and satisfaction.

ADVANCED STERILIZATION PRODUCTS Remote, CA

Customer Service Representative/ June 2022- December 2023

Collaborated with account managers to understand customers needs and provide solutions.

Provided hands on support to customers ensuring optimal utilization and effectiveness of our products and services.

Developed and nurtured strong relationships with assigned customers, providing trusted consultation and support throughout the customer journey.

MICROSOFT remote, MD

Sales Representative/ April 2021- May 2022

Identified and developed relationships with 10+ potential customers, resulting in a 40% increase in sales opportunities and a 20% increase in closed deals.

Developed and maintained a sales pipeline of 50+ leads, resulting in a 30% increase in sales opportunities and a 20% increase in closed deals.

Managed a portfolio of 50+ customer accounts, providing ongoing customer service and support that resulted in 85% customer retention rate.

TRADER JOE’S Bethesda, MD

Crew member/ March 2020- February 2021

Achieved all sales goals, including profitable sales and customers satisfaction.

Provided exceptional customer service with a focus on creating a customer centric environment.

Cross trained to work all aspects of the sales floor.

EDUCATION

Expected graduation September 2024

Bachelor’s degree in international relations (BA)

University of Maryland Global Campus.

College Park, MD

August 2021- May 2023

Associate degree of Art (AA)

Montgomery College

Rockville MD

SKILLS

Bilingual French, customer service, interpersonal skills, strong oral and written communication, administration, well versed in Microsoft 365, efficient in typing, multitasking, managing projects, and auditing.

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