Inside Sales Customer Service

JAMES W. PILLAR

***** **** ******* ****, ********, Arizona 85374

Cell phone: 480-***-****, email: ***********@*****.***

PROFESSIONAL SUMMARY

A Customer Service, Technical, and Product Support Specialist with diverse experience in HVAC wholesale, mechanical, semiconductor, and various manufacturing industries. Adept and effective in taking on responsibilities from the ground up. Communicating well with all levels of management and customers including being the problem-solver “go-to”. Seeking a long-term position to round out my career in a professional environment.

Innovation - Installed revolutionary estimating software system for major U.S. medical packaging corporation, transferring it to four U.S. facilities.

Analytical - Controlled cost data and maintained multiple price books. Calculated quotations and pricing schedules for immediate customer usage.

Leadership - Communicated company’s business at industry trade shows.

Product Knowledge - Facilitated on-site customer service and design engineering expertise throughout U.S. and South Korea.

Planning/Organization - Launched new inventory Master, Bills of Material, and Routers for optimum process flow through the factory for manufacturing ease and efficiency.

Communication - Technical professionalism as primary technical contact between end-users and company.

COMPETANCIES

Managing Designing Organization

Analysis Calculating Planning

Product Knowledge Customer Support Customer Respect

Inside Sales/Technical Support Excel Expertise Finisher

EMPLOYMENT

BIBLE STUDIES/MENTOR Jul 2017 – Apr 2024

ADOC, Arizona

Fostered as a role model for professionalism, integrity, and dedication within the mentorship program environment. Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice and empathy.

CUSTOMER SERVICE REPRESENTATIVE Jun 2012 - Dec 2013

Geary Pacific Supply, Gilbert, AZ

Regional wholesaler of multiple HVAC brands.

As primary CSR, manned front counter, answered telephone, provided product match-ups, pricing, availability, quotations, accepting, and processing of orders. Cultivated relationships with contractors and vendors through Amana®, Goodman®, Bard®, and Daikin® brand HVAC systems.

Controlled daily reconciliation of prior day's business activity, completed bank deposits, maintained a working knowledge of all brands sold to accurately assist in choosing the correct equipment for the application. Spearheaded bids, located parts not specifically carried by GPS, was available for on-call duty, and opened the branch every morning, ensuring business was ready to go.

HVAC SUPPORT SPECIALIST Jul 2008 – May 2012

American Refrigeration Supplies, Phoenix, AZ

Regional distributor of national air conditioning and heating manufacturer.

Primary function of answering incoming phone calls/emails, while providing both sales and technical support customer service regarding American Standard® heating and air conditioning equipment.

Processed applications for extended warranties, managed literature supply and processed all purchase orders for literature and apparel. Inputted into database equipment sales and purchase orders for internal and external customers; strengthened relationships with in-house branch personnel, as well as dealers and contractors. Worked with in-house software, as well as multiple different proprietary ordering systems for equipment and parts, and administered various spreadsheets for tracking processed extended warranties for national accounts.

PURCHASING Dec 2007 – May 2008

Adams Manufacturing & Engineering, Peoria, AZ

Contract machine shop of high tolerance and precision aircraft and mining equipment.

Secured all purchasing functions; ordering raw material, tooling, and supplies for the machine shop and office area.

Coordinated outside processing of work-in-process.

Created multiple spreadsheets that tracked order placed, purchase order numbers, vendor/supplier, due dates, late arrivals, material categories, and purchase prices for later comparisons.

Serviced inventory of precision tooling. Organized tool cabinet and performed monthly inventory of actual tools versus online inventory status.

Processed purchase orders in QuickBooks and set-up new vendors and part numbers.

ELECTRONICS ENG. ESTIMATOR, MANUFACTURING/CUSTOMER ENGINEER Jan 2005 – Aug 2007

APSM Systems, Phoenix, AZ

Contract manufacturer of sheet metal and box-build electronics.

Processed RFQ's for electronic assemblies in timely manner

Analyzed QFX spreadsheet to choose the best raw material offering based upon, unit cost, total cost, lead-time, and excess inventory.

Identified piece part package configuration so that the proper placement method may be used.

Determined upon optimum configuration for the raw PCB panel, produce a .pdf layout and the PCB Quote Form, and email RFQ's to respective vendors.

Primary technical contact between customers and APSM.

Streamlined all aspects of customer's orders throughout the manufacturing cycle.

Guided systems integration of sheet metal components, PCBs, and cabling.

Developed work instructions of products for shop floor use in assembly of finished product.

APPLICATION ENGINEER/PROJECT MANAGER/ESTIMATOR Oct 2002 – Dec 2004

JT Packard & Associates, Inc., Madison, WI

Reseller/distributor/service provider of UPS, battery, & generator systems throughout North America.

Processed and produced all formal equipment quotations/proposals for UPS projects. Maintained all price schedules and cost values for various power integrity equipment.

Handled existing UPS projects by coordinating with sub-contracted electrical contractors, freight companies, other third-party organizations and customers.

PERSONAL LINES DATA ENTRY SPECIALIST Feb 2002 – Oct 2002

General Casualty Insurance Company, Sun Prairie, WI

Regional property & casualty insurance company serving Midwestern independent agents & their clients.

EDUCATION

Bachelor of Science, Electronics Engineering Technology

DeVry Institute of Technology, Phoenix, AZ

Associate of Science, Pre-Engineering

College of DuPage, Glen Ellyn, IL

I have attended numerous seminars and in-service training programs throughout my professional career. For the past several years, I have kept busy learning, enhancing my knowledge and focus to continue to grow and prosper. I have read over 430 books represented by biblical study, personal development and health, biographies, American History, written over 7500 journal pages, and studied Introductory Spanish to stay focused on my career and betterment as a man. In brief, I have transformed myself.

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