Human Resources Resource

JEROME BUENCONSEJO RUERO

#*** ***** *, ****. *******, Legazpi City 4500

Contact Numbers: (090*-***-****

E-mail Address: *******@*****.***

WORK EXPERIENCE

Part Time Instructor

Southern Luzon Technological Colleges Foundation, INC

June 2018 – Present

Teach 2nd year students for the Marketing Major Subject

Teach 2nd year students for the Human Resource Subject

Teach courses in their subject area

Plan lesson and assignments

Work with the colleagues to develop or modify the curriculum for a degree or certificate program involving a series of courses.

Assess student progress by grading papers, test and other works.

Conduct research and experiments to advance knowledge of their field.

Stay informed about changes and innovations in their field.

Advise students about which classes to take and how to achieve their goals.

MANAGER

New Horizons Cargo Services

November 02, 2017 – July 15, 2019 (Resigned)

Maintains staff by recruiting, selecting, orienting, and training employees

Maintaining a safe and secure and legal work environment

Accomplishes financial objectives by forecasting requirements

Preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Maintains quality services by enforcing quality and customer services standards

Analyzing and resolving quality and customer service problems

Recommending system improvements

Maintains professional and technical knowledge by reviewing professional publications

Establishing personal networks; benchmarking state-of-the-art practices; participating professional societies.

Contributes to team effort by accomplishing related results as needed.

Establishes strategic goals by gathering pertinent business, financial, services, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.

HR- Records

Regal Arrastre and Stevedoring, INC

July 13, 2016 to October 31, 2017 (Resigned)

Assist with day to day operations of the HR functions and duties

Provide clerical and administrative support to Human Resources executives

Compile and update employee records (hard and soft copies)

Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc)

Coordinate HR projects (meetings, training, surveys etc) and take minutes

Deal with employee requests regarding human resources issues, rules, and regulations

Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc)

Communicate with public services when necessary

Properly handle complaints and grievance procedures

Coordinate communication with candidates and schedule interviews

Conduct initial orientation to newly hired employees

Assist our recruiters to source candidates and update our database

Territory Sales Head – PH (1st & 2nd District, Albay)

Globe Telecomm Inc.

September 05, 2014 t0 July 04, 2016 (Resigned)

Field works and Trade Check

Signal Check and subscribers Sample survey

Analyze Data

Discuss area assessments with BDO’s and team leaders

Complete the development plan and ITI

Negotiate for the venue rental for events and booth set-up

Negotiate with LGU’s and other organization

Raise EF on all approved projects on time

Check proper tagging of delivered sims per project

Deploy complete manpower line up: BDOs, TLs, DSAs, Central Loaders

Check all selling tools are provided and complete

Conduct Pre-Take off Huddle with team to communicate Project objectives, targets and implementation guidelines.

Release sims to DSA (partial release to avoid Bulk Selling)

Accountable for Ingress-Egress of booth set up to ensure that Globe Property is handled properly and in good condition

In – Charge of BDO and TL training and coaching

Ensure DSA and Selling Teams compliance on Promo Mechanics

Do announced and unannounced spot checks on projects, Ensure ITI adherence of selling teams

Check if Sellers are taking care of Globe materials such as booth, freebies, etc

Ensure that ISR control are being followed and ensure all DSAs are properly groomed and in correct attire.

Validate credibility, accuracy of monitoring reports, timesheets, etc.

Ensure timely release of DSA salary and incentives

Submit the following reports to ASH:

-Project Performance

-Competitive activities

Closure Report to ASH/TMM and RSH within 7 days after last day of project

Check accuracy of Liquidation Packs being submitted by TD

Sign Liquidation Pack and ensure complete attachment before Endorsing to ASH

Area Sales Head Coordinator / PC Auditor, Globe Telecomm Inc.

November 05, 2013 to September 05, 2014

In-charge for all the reports given by the Territory sales head and channel director to be submitted to the Area head sales.

Consolidating all reports of the business development officer of the TD.

Responsible for the merchandising materials received.

In-charge in all liquidations for the expenses used during the run time of the projects.

Making sure that all projects run on the given duration.

Assisting the manpower used on projects.

Making sure that the given budgets will be distributed accordingly.

Perform the beginning and ending inventory for the PC Shoppe’s who has the globe broadband products (MIFI, Tattoo Sticks & lifestyle stick).

Ensure that the clients/stores carrying the brand will have enough stocks.

Specialist, Infinit-O

October 30, 2013 to November 02, 2013 (Resigned)

Assist Agents who has an issue with the clients.

Scrub all calls of the agents at the end of the shift.

Make sure of that the agents are familiar with the new products indorsed by the clients.

Facilitate trainings if the client has new rules in terms of the card.

Meet the service, quality and standards set by the clients.

Consultant, HughesNet, Sutherland Global Services

February 2013 to October 2013 (Resigned)

Assist customer with the payments.

Assist customers with their upgrades on services.

Assist customer with their technical issue that encounters with the equipments.

Update client information on the system as required.

Meet the service, quality and quantity standards set by Management

Customer Representative, H & R Block, Sutherland Global Services

December 2012 to February 2013 (Resigned)

H&R Block, the global leader in tax preparation.

Assist customer on making a follow-up for their filled tax refunds.

Update customers with their tax refunds.

Escalate issues to Management to ensure customer expectations are met when standard procedures are inadequate in meeting specific needs.

Demonstrate sensitivity, empathy, responsiveness and creativity to ensure customer

Supervisor, ClearComm Inc.

(Call Centre – International Account)

Prestige Tower, Emerald Ave., Ortigas Center, Pasig City

November 2010 to November 2012 (Resigned)

• Update client information on the system as required.

• Meet the service, quality and quantity standards set by Management.

• We are a multi tasking agents. We process deposits, answer emails and we do inbound and outbound calls.

• Escalate issues to Management to ensure customer expectations are met when standard procedures are inadequate in meeting specific needs

Senior Team Leader to Customer Service Representative, Zahav Keseph Inc.

(Call Centre – International Account)

Raffles Corporate Center, Emerald Ave., Ortigas Center, Pasig City

October 2008 to November 2010 (Resigned)

• Process inbound calls to effectively meet customer needs within established productivity goals and turnaround times.

• Follow established guidelines in providing customers accurate information using various system tools.

• Meet the service, quality and quantity standards set by Management

• Update client information on the system as required.

• Escalate issues to Management to ensure customer expectations are met when standard procedures are inadequate in meeting specific needs.

• Demonstrate sensitivity, empathy, responsiveness and creativity to ensure customer satisfaction.

• Network throughout the organization to engage supporting units in delivering solution.

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Senior Team Leader to Customer Service Representative, Play Traders (Casino Affiliate)

(Call Centre – International Account)

Wynsum Corporate Plaza, Emerald Ave., Ortigas Center, Pasig City

September 2007 to October 2008 (Resigned)

• Follow established guidelines in providing customers accurate information using various system tools.

• Escalate issues to Management to ensure customer expectations are met when standard procedures are inadequate in meeting specific needs.

• Demonstrate sensitivity, empathy, responsiveness and creativity to ensure customer satisfaction.

• Network throughout the organization to engage supporting units in delivering solution.

• Process inbound calls to effectively meet customer needs within established productivity goals and turnaround times.

Telemarketer, ACE - Insurance Company of North America

(Call Centre – International/Local Account)

31st floor Export Bank Bldg., Corner Chino Roces Avenue, Makati City

July 2006 - September 2007 (Resigned)

• Doing out bound call.

• Into selling Non-life Insurance to a credit card holder over the phone.

Accounting Staff, PALANCA AGRI VENTURE Inc.

January 2005 – July 2006 (Resigned)

• Entrusted to handle the payroll.

• Handle the cash receipts and expenses reports with account summaries.

• Handle the daily reports of the In and Out of the expenses.

• Supervised the manpower of the sales team and other facilities.

Administrative Assistant, IBALONG TRAVELERS HOSTEL

May 2004 – January 2005

• Handled the promotion; created and designed brochures and other related

Marketing materials.

• Provided clerical and administrative support.

• Supervised the manpower and facilities.

Organizer, NJJ PRODUCTION UNLIMITED

February 2000 – October 2000 (per project basis)

• Entrusted to handle cash receipts and expenses reports with account summaries.

• Organized the Magayon Festival’s 2nd Grand Bikini Open and Ibalong

Festival’s Lawas 2000 (pageant considered as one of the

Highlights of Legazpi City’s Major Festivities).

EDUCATION

College Bachelor of Science in Nursing

Aquinas University of Legazpi

Rawis, Legazpi City

Graduate (April 2004)

Bachelor of Science in Business Administration

Major in Accounting

Aquinas University of Legazpi

Rawis, Legazpi City

Graduate (March 2000)

High School St. Jude Catholic School

Bitano, Legazpi City (March 1995)

SKILLS

• Interpersonal, Teamwork, Computer Services and Sales skills.

• Proficient in using personal computer programs such as MS Office

(Word, Excel, Publisher & PowerPoint), Photoshop & Adobe PD

Performance Management, Project Management, Coaching, Supervision, Quality Management

Result Driven

Foster Teamwork, Handles Pressure and Giving Feedback

SEMINARS

Basic Occupational Safety & Health Training Course

(October 15-18, 2018 : SALUS Consultancy Services – Legazpi City)

Hands-On Training E-Payment System Roll Out

(November 21-23, 2017 : Philippine Ports Authority – Rawis, Legazpi City)

Awareness on ISO 9000:2015 Standard

(September 25-27, 2017 : Regal Arrastre and Stevedoring, INC)

• Accent/Speech Trainings Skills

(June 2012 : Roof Deck, Prestige Tower, Ortigas)

• Effective Communication Skills

(March 2003 : Aquinas University of Legazpi)

• Disaster Nursing

(July 2003 : Aquinas University of Legazpi)

• Job Placement

(October 2004 : Aquinas University of Legazpi)

INTERESTS

• Books, Travel, Swimming, Internet surfing, Arts and Craft

PERSONAL DATA

• Date of birth : April 09, 1978

• Status : Single

• Age : 45

• Height : 5’10”

• Weight : 178 lbs.

• Languages : English, Filipino & Bicol vernacular

Character references will be available upon request.

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