Customer Service Human Resources

AMANDA NAPIER

**** ******** **/********, ** *****/812-***-****/**************@*****.***

Skills Summary

Over the course of my employed years I have had many roles and gained a lot of experience. I have 30 years of clerical experience ranging from Receptionist to owning my own businesses. I have extensive experience with computer software including Excel, Word, Access, PowerPoint, Outlook, Quickbooks just to name a few. I am an experienced Administrative Assistant, Customer Service Representative, Accounting Associate, Human Resources Assistant and Instructor.

Education

Associates Degree in Business Administration

Experience

Shift Smart

Contractor/2023-2024

I am a contracted associate who completes jobs as assigned varying from Merchandiser to Remote Customer Service Associate.

Kroger

Cashier/2022-2023

I rang up customer purchases and applied the appropriate discounts to their payment.

Merritt Manufacturing

Office Administration/2022

Process Customer Orders, Answer Telephones, Accounts Payable, Accounts Receivable,Filing and Customer Correspondence

2

Legacy Distribution

Shipping Manifester/2020-2022

Process completed packages from the Pickers into the shipping system according to carrier preference, stack packages onto appropriate pallet and assist with order processing.

Elwood Staffing

FedEx/Picker and Packer/2019-2020

Pull the ordered items from inventory and place them with the Packers. Then the orders are sent through a process of appropriate packaging procedures. GMI/2020

Built devices for the Medical Industry

First Call Staffing

Toyota/Shipping Clerk/2019

Received picking records from Pickers, Communicated with the truck drivers and customer

Stratosphere Quality

Supervisor

Supervised 6 inspectors on various project worksites. Inspected parts per quality guidelines. Met with customers and company management and maintained reporting accuracy.

Hisada

Production Planner

I was responsible for 15 production lines. I maintained accurate inventory on raw materials, scheduled what each line would run daily, maintained accurate data bases, scheduled overtime as needed and maintained communication between the customers and the company.

Scrap-A-Holic

3

Owner

My store was open for 5 years. I started it from the ground up. I did the ordering, accounting, sales, classes, customer relations, advertising and human resource functions.

Amanda’s Floor Design

Owner

I sold hardwood flooring to contractors.

Baileys Custom Builders, Inc.

Owner

I met with customers to see the home plans or projects they were wanting. I quoted the projects, purchased materials, scheduled subcontractors, human resource functions, accounting functions, purchasing, customer correspondence and all other aspects of the business. Columbus Regional Hospital

Human Resources Assistant

Cummins

Executive Assistant/Rapid Prototyping Associate/Technical Writing/Supply Chain Quality Improvement Associate

Applied Laboratories

Executive Assistant/Sales/Purchasing/Customer Service Salin Bank

Loan Processor

Beneficial Finance

Loan Originator

4

Home Federal

Loan Processor

Training and Certifications

Excel

Access

PowerPoint

FrameMaker

Quickbooks

Lotus Notes

Project Management

Inventory Management

Engine Familiarization

Design FMEA

Supplier Quality

Product Structure

Web Page Development

3D Systems Rapid Prototyping

I have attended many training courses for Executive Assistant, Inventory Management, Sales, Quality and many other topics.

I am a member of the American Society for Quality and the Society of Manufacturing Engineers

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