Administrative Support Specialist
Resume:
Aleshia N. Ester
Chicago, IL 60652
**********@*****.***
INSURANCE ADMINISTRATIVE SUPPORT SPECIALIST
Profile
Solutions-focused, motivated professional with licenses in Life Insurance, Property and Casualty, and a comprehensive background in administrative support specializing in the insurance industry.
Ability to juggle multiple simultaneous projects while working under pressure in fast-paced environments.
Highly versatile; quickly masters new roles, responsibilities, technologies and environments.
Reputation for integrity, problem solving abilities, work ethic and analytical skills.
Core Competencies
Underwriting • Administrative Support • Account Management • Data Entry • Relationship Building
Process Improvement • Research & Analysis • Project Management • Verbal & Written Communications
HARTFORD COURSES
What Agile means to me.
Job Quest
Leadership Path
Poderlift 1
Salesforce Pilot
Common Ground/Kickoff Mentorship Program
Black Insurance Professional Network – Market Pillar
Career Background
The Hartford Chicago, IL – 04/29/2019-Present
Technology/Life Sciences -Account Manager
Provides support for Commercial Middle Market new business and renewal policy account coordination, review, essential services, rating, prepare work orders for quoting and issuance of middle market business.
Serves as the point of contact for agents in handling inquiries and requests.
Communicates with customers to request needed information and resolves problems.
Responsible for supporting the Underwriter in the sales acquisition process through a variety of services that may include account coordination, new business and renewal policy essential services, report ordering, preliminary classification of new business, and data collection.
Responsible for reviewing, preparing work orders for rating and issuing policies.
Applies screening criteria in accordance with guidelines.
Communicates with customers to obtain needed and required underwriting information and resolves problems.
Supports sales efforts and strategies.
Philadelphia Insurance Companies- Chicago, IL- 05/15/2017- 05/29/2019
Account Executive- Renewal
Processes requests for endorsements, certificates, and coverage question within UW Authority as delegated.
Establishes and maintains relationships with Agents / Brokers to facilitate renewal business processing in accordance with company underwriting guidelines.
Maintains knowledge of new and existing products and applies judgment in attempting to round out accounts and independently cross sell.
Conducts regular AM Connect agency visits with UW/PIC/RAM, and attends agents Summits/Conventions/Product Fairs. Actively involved in price and coverage negotiations with agent and UW by obtaining information from agent on whether account is being marketing, competition and collaborating with UW and Marketing prior to releasing proposal.
Prepares for and regularly participates in regional renewal account review meetings and Large Loss account review meetings
Analyzes renewal documents received for accuracy and acceptability. Reaches out to agents to discuss any changes in exposure, and determine potential competition, pricing or coverage issues that may arise during the course of the renewal. Proactively facilitates conversations with agent, UW and Marketing as needed based upon initial assessment of renewal status.
Reviews binding conditions to ensure all are met prior to making decision to bind account. This includes making determination if able to Bind Awaiting.
Analyzes quote to ensure pricing and coverage is in line with company rate goals based upon knowledge of competition. Calls agent to review proposal and discuss potential changes and/or presentation requirements for their meeting with agents.
CNA – Chicago, IL 06/29/2015- 05/15/2017
Resolution Specialist
Works with external customers (broker, agent, and/or client) to determine escalated billing and collection disputes. Investigates and resolves issues with various internal departments such as Underwriting, Claims, Billing, etc. Initiates best corrective action to pursue collections before they become past due.
Performs moderate to complex billing and collections reconciliations to invoice
Assists collateral department with collecting collateral as necessary and obtaining letters of credit.
Explains CNA’s cash flow and loss sensitive billing methods and concepts to external customer and advises them on billing and collections matters. Recommends payment settlement as necessary.
Partners with Underwriting to assist external customers with the best billing plan and collection methods available per policy.
Reviews and rates accounts based on established guidelines for future insurance policies.
Establishes forecast on payment based on client's previous payment history.
May assist agents and outside counsel with legal collection activities.
CNA – Chicago, IL 07/2011 -06/2015
Policy Service Representative
Review incoming business transactions and related information for completeness, accuracy, and quality.
Work with underwriter and other areas to resolve any discrepancies and process insurance policies in a timely manner.
Manually rate information gathered from the application or input data into the rating system.
Process new and/or renewal insurance policies and endorsement requests for single lines of business.
Distribute quote letters and/or insurance policies to agents, brokers, underwriters, and/or insurers.
Respond to policy service requests from underwriters, agents, and brokers of low complexity for single lines of business.
Old Republic International Corporation- Chicago, IL 05-2010/07-2011
Licensing Specialist
Providing support for the Licensing Department and administrative support for the Form and Rate filings Department.
Updating Producer Manager with license expiration dates from NIPR alerts and paper submissions.
Print licensing requests and maintain on spreadsheet, completing work status, timekeeping reports, and spreadsheets within department standards.
Preparing outgoing and express mail for both departments as needed.
Allocate and appointment bills within department standards.
Marsh McLennan Company - Chicago, IL 04-/2007-10/2009
Billing Specialist
Applied dynamic planning and prioritization skills in managing day-to-day BASYS policy administration. Handled a broad range of tasks, including submitting invoice control forms, evaluating Errors and Omissions warning reports, and choosing selected carriers for accuracy.
Provided ongoing support to the Client Executives and Client Assistants by delivering accurate completion of all invoice control forms and monitoring invoice control forms.
Conducted extensive research and analysis of invoices prior to submission and developed individualized special payment arrangements.
Fireman’s Fund Insurance Company – Chicago, IL 01-2006/09-2007
Underwriter Assistant
Maintained responsibility for managing a broad range complex policy issuance activities, with a focus on categorizing information and providing evidence in support of underwriting decisions. Ensured strict compliance with internal, federal and state policies, rules and regulations in accordance with corporate and regulatory standards.
Utilized strong mathematical proficiencies to compute rates and premiums for all new and renewal business with FFIC systems and applications( e.g., Track it, CIS, Corporate Client UWS).
Effectively troubleshot account problems, resolved agents’ inquiries and completed policy processing activities within guidelines.
JP Morgan Chase - Chicago, IL 06-2003/11-2006
Remittance Processing Associate
Planned and coordinated multiple projects simultaneously to maximize efficiency and achieve critical timelines
by extracting checks and remittance from envelopes, maintaining site quality standards and successfully producing an average of 122 items per hour.
City of Chicago - Chicago, IL 06/2002-12/2003
21st Ward Staff Assistant
Supported staff members while serving as the key Liaison to Chief of Staff. Managed constitutes’ service requests on a daily basis, including scheduling and monthly town hall meetings, updating and distributing weekly report log of City services.
Conway Integrated Services - Chicago, IL 06-2000/06-2002
Office Assistant
Handled a broad range of daily activities under the guise of Supply Chain Coordinators, including processing revenue, coordinating truckload deliveries and overseeing suppliers’ accounts.
Education
Masters of Organizational Leadership- Olivet Nazarene University, Bourbonnais, IL
2017
Bachelor of Business Administration, Concentration in Management - Robert Morris College, Chicago, IL, 2005
Licensed Life Insurance Producer; Property and Casualty Licensed - Department of Financial and Professional Regulations, Division of Insurance State of Illinois Licensed with Securities and Licensing Association Basics Edition II
Technical Skills
Microsoft Office Suite (Word, Excel, PowerPoint, Access); Lotus Notes
Typing: 60 WPM; 15,000 KPH / 8,000 Alpha- Numeric.
REFRENCES AVAILABLE UPON REQUEST
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