Customer Service Experience
Resume:
Kristen Braseel
Smithville, TN *****
********@*****.***
Authorized to work in the US for any employer
Work Experience
Shift Lead
Sweet Tea Cafe-Smithville, TN
August 2024 to Present
• Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
• Managed inventory levels to ensure an adequate supply of coffee beans, milk, syrups, and other ingredients
• Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
• Handled cash transactions accurately while following company policies regarding cash handling procedures
Teacher Assistant
Dekalb Co. Board of Education-Smithville, TN
November 2020 to May 2024
Helping & assisting with preschool aged children, most with learning or physical disabilities. Cleaning & sanitizing our classroom.
Cashier/Hostess
Singer's Landing, LLC-Smithville, TN
July 2023 to November 2023
Take guests orders.
Process payments.
Attend to guests as needed.
Admissions Representative
Ascension
October 2020 to February 2021
Admitting patients in the emergency room. Submitting the personal information, as well as their insurance information & receiving payments for services. Answering phone calls & directing phone calls to proper department.
Department manager
Walmart
April 2016 to June 2020
Maintaining the sporting goods department. Ensuring freight is put out correctly. Making merchandise easily accessible for customers. Changing displays as needed for current seasons. Ensuring merchandise is being ordered & received. Keeping counts on merchandise on the sales floor, as well as, the backroom. Customer service manager
Walmart
August 2013 to April 2016
Maintaining the front-end, i.e. cash registers, customer service, courtesy associates. Handling money that is needed for cashiers, as well as, customers. Ensuring the cash registers come up correctly, & properly auditing cash registers. Ensuring customers are taken care of efficiently, as well as, effectively. Leading the front-end team with the utmost respect to the associates, but most importantly the customers. Customer service associate
Walmart
March 2012 to August 2013
Processing returns as seen fit, as well as, sending\/receiving MoneyGrams\/Walmart to Walmart for customers. Also, doing bill payment through money gram. Processing money orders, & answering phones to make sure customers are directed to the department in which they are in need of. Cashier
Walmart
February 2012 to March 2012
Running cash register.
Overnight cashier
Walmart
September 2011 to February 2012
Running a cash register, as well as, stocking freight. Overnight stocker
Walmart in Smithville-Smithville, TN
April 2010 to September 2010
Ensuring freight is being placed in proper location to ensure it is accessible & visible to customers. Trained on a telethon.
Education
High school diploma
Dekalb Co. High School
August 2004 to May 2008
Skills
• Customer Service (10+ years)
• Merchandising (6 years)
• Store Management Experience (5 years)
• Cash Handling (10+ years)
• Freight Experience (10+ years)
• Retail Management (6 years)
• Retail Sales (10+ years)
• Inventory Control (9 years)
• Pricing (4 years)
• Management (5 years)
• Sales (10+ years)
• Childcare (3 years)
• Special Education (3 years)
• Classroom Management (3 years)
• Autism Experience (3 years)
• Preschool experience (3 years)
• Experience Working With Students (3 years)
• Basic math (10+ years)
• Animal handling
• Animal care
• Pet care
• Organizational skills
• Time management
• Communication skills
• Customer support
• Microsoft Excel
• Microsoft Office
• Administrative experience
• QuickBooks
• Computer skills
• Microsoft Powerpoint
• Office experience
• Clerical experience
• Multi-line phone systems
• Supervising experience
• Medical terminology
• EMR systems
• Patient care
Certifications and Licenses
Walmart Academy
June 2017 to Present
Superb customer service skills, as well as, leadership skills, merchandising skills & cash handling skills. CPR Certification
Restraint training
July 2023 to July 2024
Assessing situations with typically aggressive children, & knowing when to use proper restraining techniques.
First Aid Certification
Driver's License
Assessments
Cleaner fit — Proficient
September 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Protecting patient privacy — Proficient
June 2024
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Medical receptionist skills — Proficient
June 2024
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Customer service — Proficient
October 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
April 2024
Responding to customer situations with sensitivity Full results: Proficient
Management & leadership skills: Impact & influence — Proficient May 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Filing & organization — Proficient
August 2024
Arranging and managing information or materials using a set of rules Full results: Proficient
Retail customer service — Proficient
August 2024
Responding to customer situations in a retail setting Full results: Proficient
Administrative assistant/receptionist — Proficient June 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Reliability — Proficient
May 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Delivery driver — Proficient
September 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
March 2023
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Work style: Reliability — Proficient
May 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Sales skills — Proficient
June 2024
Influencing and negotiating with customers
Full results: Proficient
Building relationships for childcare providers — Proficient July 2021
Building positive and productive relationships with families of children ages 0–3 Full results: Proficient
Attention to detail — Proficient
March 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Early childhood development — Proficient
July 2021
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Administrative assistant/receptionist — Proficient March 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Front desk agent (hotel) — Proficient
April 2024
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Customer service — Proficient
March 2023
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
April 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Food service: Customer situations — Proficient
July 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Customer focus & orientation — Proficient
October 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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