Call Center Customer Service
Resume:
LaQuesta Ross
Tulsa, Oklahoma 74128
********************@*****.***
Objective
To obtain an advancement in customer care to be helpful and resolve any issues and needs for the customer at best to capable ability. Just knowing and being able to play a part in fulfilling someone's expectations is a nice feeling ever. So circumstances aren’t able to be solved but the up side to knowing I gave all that could be done to resolve the issue.
Skills Summary
●Call center environment fast pace and multi-tasking
●Educated new agents on the call flow and procedures
●decreased call handling for claims process and claims filed
●Provided excellent customer service skills
●Answering customer inquiries and resolving issues in timely manner
Education
I attended Wright Career College from 02/2010-01/2011 after that I decided to continue to advance my career opportunities. Also, completed my C.N.A and H.H.A at Wings Health Academy from 01/2012-2/2012 where I’m now working to better the communication experience by working in a call center environment. Which is very productive and something I really enjoy doing. I have a very flexible schedule. Willing to learn and excel at whatever I set out to achieve. Honest with a lot of confidence in what I enjoy doing as well.
Work History
Little cherries childcare 9831 e 29th St. Tulsa, Oklahoma 74129 918-***-**** 10/2022 - present
Homewood suites 4900 W. Madison Pl. Broken Arrow, Oklahoma 74012 08/2022-06/2023
Dish Network 1902 E. 71st St. Tulsa, Oklahoma 918-***-**** 12/2016- 07/2017
Macy Distribution Center 7120 E. 76th St. N. Owasso, Oklahoma 918-***-**** 11/2015-11/2016
Alorica Customer Service Rep. 140025 E. 21st St Tulsa Oklahoma 918-***-**** 05/2013-10/2015
Meka’s Littletown Daycare 1513 E 51st St. N Tulsa, Oklahoma 918-***-**** 07/2000-10/2012
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