Customer Service Call Center
Resume:
JENNIE WILLIAMS
Atlanta, GA 30349 US
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EXECUTIVE SUMMARY:
Highly motivated customer service analyst with over 20 years’ experience in a fast-paced call center environment. Proficient in multiple operating systems including; MVS, Wintel, UNIX, NT, CA & SharePoint. Experienced in all Microsoft Office products.
EXPERIENCE:
Integrated Resources (Contractor) – August 2022 – 12/2023 - Boston Medical Center – Consumer Relations Specialist
Outreached members (telephonically) flagged for Medicaid redetermination and provided education on the Public Health Emergency (PHE) as it related to continuous enrollment.
Scheduled appointments with community partners and provided members with additional eligibility resources.
Monitored and tracked member changes related to the DHHS incentive structure.
SGS Consulting (Contractor) - State of Arkansas DHS- Medicare Enrollment Specialist- January 2022 – May 2022
Responsible for assessing applications, handling documentation, collecting information and entering data with a high standard of accuracy.
Randstad-Caremetx (Contractor) November 2021 – January 2022 Reimbursement Specialist
Responsible for working with insurance companies and medical billing staff to manage the billing/reimbursement process. Ensured physicians and other medical professionals were paid appropriately for their services. Provided guidance to physician office staff and patients on how to complete and submit all necessary program applications in a timely manner. Tracked and followed up on prior authorization requests.
Accenture-Adecco (Contractor) - State of Tennessee Department of Labor – Unemployment Claims Processor – August 2021 – November 2021
Responsible for reviewing unemployment insurance claims for accuracy, completeness, and eligibility.
Hallmark - Senior Installation Merchandiser – January 2016 – October 2020
Part of an installation team and worked on activities to include building Hallmark fixtures based on polygon maps of the changes. Moved card departments, installed cards for new stores, and assisted with store relocations and department remodels.
TransUnion - Help Desk Administrator – January 2018 – January 2020
Provided first level assistance for company products and services to both internal and external customers via telephone or electronic medium. Ensured user satisfaction while troubleshooting and providing quick resolutions.
Honeywell International - Customer Service Specialist - August 2005 – May 2014
Disciplined in procedures, including customer alarm notification and inquiry response. Basic HVAC and service in the fundamental aspects of customer and branch service communications. Operations' system utilization, policies net hardware systems knowledge.
HQ UNITED STATES CENTRAL COMMAND - Intelligence Operation Specialist, GG-0132-07- June 2002 to February 2004
Collected, recorded, analyzed, and disseminated tactical, strategic, and technical intelligence information. Records incoming intelligence data, facilitated comparison and accessibility.
EDUCATION:
Degree Sought BA - 1990-1992 Semester Hours In: Business Administration
University of Louisville, Louisville, KY
Completed 40 Hours toward BA in Business Administration, Relevant coursework: Programming, Economics, communications and Leadership Skills.
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