Project Management Customer Service
Resume:
DEBRA SALLS
********@*****.***
Spokane, WA
SKILLS
Team Collaboration
Leadership
Analytical
Problem Solving
Customer Centric Focus
Medical Benefits Methods & Procedures
Project Management
Process Development
Software knowledge: Athena, Facets, Avaya, SalesForce
Microsoft Office Suite
EDUCATION
College of Canyons, Valencia, CA
PROFESSIONAL SUMMARY
Experienced professional in business relations, client services, and customer retention with a proven history of exceeding revenue targets, building strong client relationships through problem-solving, conflict resolution, and continuous communication.
Team-focused individual promoting strong leadership through daily interactions with internal and external customers.
WORK HISTORY
NORTHWEST Orthopedic Specialist - Practice Support Coordinator
03/20/2023 - 09/5/2024
Primary support for patients’ direction of care.
Responsible for taking high volume of calls while fostering strong customer service.
PREMERA Blue Cross - Call Center Provider/Member Services
07/08/2019 - 03/14/2023
Took a lead role interfacing with members to ensure a positive experience.
Detailed communication with members on plan benefits and claims.
Provided member benefits, eligibility and claim information to providers.
SENSKE SERVICES - Customer Experience Coordinator
04/2018 - 07/2019
Conducted customer satisfaction surveys
Mitigated and Problem Resolution
Provided weekly excel reports to management on client retention goals.
Increased client retention overall by 9%.
U.S. HEALTHWORKS - Sales Analyst Manager/Key Account Specialist 2/2009 - 04/2018
Direct interaction with top clients to build trust and have a positive relationships while assuring sales retention and growing a Book of Business.
Provided support to the national sales group by overseeing status reviews and approval of new accounts.
Managed a team of six, including training, administration and performance assessments.
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