Data Entry/Customer Service Rep

VICKI MASSIE

PROFESSIONAL SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Energetic with strong written and oral communication skills. Trained and experienced to handle high-volumed calls, resolve problem-solving complaints and handle in a professional manner. Detail oriented with strong work ethic, self-motivated, team player with people skills.

EDUCATION

Certified/Diploma, Medical aaims Examination, 06/1995 Kane Business Institute - Cherry Hill, NJ

High School Diploma, 06/1982 Shawnee High School - Medford, NJ

WORK HISTORY

Capp 2, 11/2021 to Current Wabnart - L.anoka Harbor, NJ

•Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.

•Unloaded deliveries from trucks in prompt fashion.

•Verified incoming products and checked delivery totals to keep system records current and accurate.

•Disposed of damaged or defective items or coordinated returns to vendors for covered items.

•Transported merchandise pallets to move in warehouse.

Customer Service Associate, 05/2011 to 01/2020 Wawa --0960 - Mount Laurel, NJ

•Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

•Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

•Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.

•Developed community reputation through commitment to customer satisfaction and strong client relationships. Medical Biller/Health Care Examiner, 03/1995 to 03/1998

South Jersey Radiology- Voorhees, NJ

*Insurance billing

*Patient relations,

*ICD-9/CPT coding

*Accounts receivable

*Closed end of day batches

*Prepared deposit slips

Handled incoming calls, pulled up patients accounts and discussed any billing problems, helped them with their referrals, noted their accounts when they called in. Help them resolve any issues they were having and never hung up until they were satisfied. I was responsible tor accounts receivable and closing end of the day batches.

Administrative Secretary/Data Entry Clerk, 04/1998 to 01/2002 Kci Insurance Agency - Marlton, NJ

•Answered high volume incoming calls, greet customers, handled all requests for certificates of insurance for our insureds, ran MVR's, handled outgoing and overnights.

•Handled incoming, first reports that came in through out the day.

•Performed administrative duties for COO and President of the company.

•Performed clerical duties for CSR's and Sales Producers.

•Managed all departments in an atmosphere where accuracy and the ability to follow detailed orders is critical.

CONTACT

Address: West Creek, NJ 08092

Phone: 862-***-****

Email: *******@*******.***

SKILLS

•Data Accuracy

•Active Listening

•Customer Relations

•Critical Thinking

•Office Equipment Proficiency

•Money Handling Abilities

•Managing Multiple Tasks

•POS Systems and Ordering Platforms

•Data Entry

•Microsoft Office

•Claims Appeal Procedures

•Insurance Processing

•Microsoft Word

•Handheld Scanners

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