Customer Service Data Entry
Resume:
GRACE Kopesky
Glendale, Az **303
************@*****.***
OBJECTIVE
To achieve a position within a progressive company that encourages innovation and personal growth. To complement my current leadership, communication, and organizational skills with a strong focus on safety and customer service. CAREER PROFILE
B.A., Communications, Arizona State University
Solid experience in all phases of operations management. Versatile business professional with strong focus on team building, and customer service. Award-winning record of progression to assignments of increasing authority and responsibility.
Knowledgeable in all facets of transportation coordination. Demonstrated competence in team leadership and customer service/relations. Adept in administrative procedures and policy.
Strong focus on safety.
Skilled in coordinating multiple transit units.
Designated for critical operations assignment due to outstanding performance. Proficient in DOT compliance.
Excellent capacity in prioritization, problem solving and effectiveness in fast-paced situations.
Well-organized multi-tasker with exceptional interpersonal skills. Deliver outstanding administrative support on a consistent basis. Notable ability in personnel training and administration. Capability in advanced business software applications. TSI Transit Systems Security Certification
Cash Handling and Data Entry experience
PROFESSIONAL EXPERIENCE
State of Arizona Department of Child Safety
Child Safety Specialist
Ongoing case manager for Out of home children and their families residing in DCS custody. Providing services,preparing reports, background investigation, court adjudication and testimonials.
RTW MANAGEMENT
Bus Operator
Ensures safe and effective delivery of transit services. San Francisco Municipal Transportation Agency
Controller Trainee
2018- Current
Ensures safe and effective delivery of transit services, provide supervision and communication with bus operators. Direct radio communications and vehicle fleet management systems. Orchestrate planning and operational changes, conduct disbursement of transit supervisors, and verify time cards for accuracy. Investigate accidents and originate reports, plan all field operations, and effectively manage emergencies.
TOTAL TRANSIT 2013-2018
DISPATCH MANAGER/ BUS DRIVER
Manage, coach, and develop employees. Coordinates all aspects of on demand cab fleet and para transit operations. Manages the day to day operations of dispatch functions and determines staffing requirements while maintaining staffing levels and establishing budgets and constraints. Monitors employee performance and establishes protocols and procedures for dispatch control. Maintains records of employees, fleet events and coordinates between departments. Executes training, trainers, and leads within Driver Support/Dispatch.
Ashley Furniture Industries
2017-2017
Dispatcher/Customer Service
Monitor daily delivery trucks within the Southwestern region. Handle customer calls such as warranty claims, refusals, store issues and damages. FIRST GROUP
2014-2015
OPERATIONS SUPERVISOR
Ensures safe and effective delivery of transit services, provide supervision and communication with bus operators. Direct radio communications and vehicle fleet management systems. Orchestrate planning and operational changes, conduct disbursement of transit supervisors, and verify time cards for accuracy. Investigate accidents and originate reports, plan all field operations, and effectively manage emergencies.
Veolia Transportation, 2003 - 2013 Operations Communications Supervisor Promoted to this position from Public safety officer to ensure safe and effective delivery of transit services, provide supervision and communication with bus operators. Direct radio communications and vehicle fleet management systems. Orchestrate planning and operational changes, conduct disbursement of transit supervisors, and verify time cards for accuracy. Investigate accidents and originate reports, plan all field operations, and effectively manage emergencies.
Designed and implemented new multi-million dollar fare box project including a report enabling city government to correct fare purchase oversights. Public Safety Officer 2003-2007
Recruited to monitor fire safety and security alarms on transit property. Tracked and monitored persons/vehicles entering transit property. Performed frequent inspections of transit properties for unsafe and insecure conditions. Efficiently operated communications equipment while responding to radio calls for service. Maintained all needed logs and documentation.
EARLIER BACKGROUND
Prior to 2003, served as Supervisor Arizona Department of Corrections and Classroom Instructor/Public Safety Officer, Laidlaw Transportation. In these assignments, built outstanding safety, communications, supervisory, training and problem-solving skill sets. EDUCATION
Arizona State University, Phoenix, AZ
Bachelor of Arts, Communication Studies, GPA 3.7
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PROFESSIONAL ORGANIZATIONS
Women in Transportation (WTS)
Wellgate International Distinguished Scholars
COMMUNITY SERVICE
Hands on (Greater Phoenix Area) – Ongoing Volunteer work since 2008- To include City of Phoenix graffiti cleanup team and fire danger removal at local hiking areas across Maricopa County.
Habitat for Humanity- In 2009 I worked with a team of volunteers building a home in Peoria Arizona. Additional work can include painting and drywall preparation for older homes located in down town Phoenix throughout 2010. Professional References:
Carol Ketcherside-Valley Metro- Asst. Director of Planning-101 N. 1st Ave # 1100 Phoenix, AZ 85003: 602-***-****: ************@***********.***" ************@***********.*** Petrina Lundy-Hill International- Director of Communications and Marketing-2777 E. Camelback Rd #150 Phoenix, AZ 85016: 602-***-****: ************@********.*** Alice Bimrose-City of Phoenix Aviation Dept. Public Relations Manager-3400 Sky Harbor Blvd.
#3300 Phoenix, AZ 85034: 602-***-****: *****.*******@*******.***
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