Customer Service Data Entry

Christina M Chavez

**** ******* *** ** 505-***-****

Albuquerque, NM 87121

**********@*****.***

Summary

Dedicated college student with 10+ years’ experience in customer service and management.

Qualifications

•Professional computer skills in Microsoft Office and internet

•Committed to the environment and the field of Customer Service

•Ability to multi- tasks in a professional and fast paced workplace.

•Exceptional understanding written and oral instructions.

•Effective and efficient organizational skills and data entry

•Ability to maintain the physical condition in surrounded environment.

•Provided superior customer service; handled problems effectively

•Maintain accurate records

•Excellent communications skills with employees and the public

•Work as an effective team member and team leader

Education

Olympian Academy of Cosmetology, Albuquerque, NM

Certificate in Nail Technology, Graduate February 2018

Work Experience

Mack Recovery

Office Manager (June 2022- To Present)

I am responsible for accepting new account that are up for Repossession, closing accounts and putting account on hold. I also answer the phones to make appointments for the transporters to take any units that need to go auction. I also release the vehicles back to the debtor or just release their personal property. I also updated current accounts we for new information on the whereabouts of a vehicle.

Fidelity Talent Source

Financial Service Associate/401(K)

April 2020-December 2020

I would take incoming call for withdraws, loans, roll overs, roll ins, contribution changes, and exchange and rebalance 401 (K) plan’s. I also make sure to provide excellent customer to all my participant’s. I do have to meet AHT (Average Handle Time) of 7 minutes to a call. I was also responsible to take care of any open work items that are open on a participant’s account. Such as doing call backs when needed for more documents that may be of use for a case.

Express Location/Wireless Vision/Mobile One, TPR of T-Mobile

Lead Mobile Expert (August 2016- April 2020)

I've met and exceeded my quota/revenue target for all required metrics. I also maintain and grow my customer base for future business through, outbound calls, texting, and social media contact. I make ever effort to contact my existing customers. First to make sure they are happy with the service and the network. I also want to let my customers know. About all the promotions that they are eligible for at this time. I also deliver exceptional customer service to individuals that visit our, T-Mobile location on a daily basis. I respond to billing questions, take cash and credit payments, process plan changes and warranty exchanges in the store. I also process upgrades and new activations for new and existing customers. I also take care of administrative functions of the store, including cash management and asset protection of store inventory. I reconciled cash (bank deposit, safe fund/till fund, daily financial transactions). I have also received rewards and certificates for, Customer Service and my Sales Goals.

Sitel Call Center

Customer Service Agent (May 2015- July 2016)

I work for the campaign at Sitel for Philips Norelco and Sonicare. I take inbound calls for customer's who need to place new orders, set up a return, set up an investigation for a lost package. I also have to multi tasks while taking incoming calls, and doing all of my case notes by the time I am done with the call. I also make my follow-up calls for my customer that I have open cases on to make sure that the issue has been resolved.

Brad Francis Ford

Accounts Payable Clerk (November 2013 - May 2014)

Reconciles processed work by verifying entries and comparing system reports to balances Charges expenses to accounts and cost centers by analyzing invoice/expense reports; recording entries .Pays vendors by monitoring discount opportunities; verifying federal id numbers; scheduling and preparing checks; resolving purchase order, contract, invoice, or payment discrepancies and documentation; insuring credit is received for outstanding memos; issuing stop-payments or purchase order amendments.

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