Customer Service Warehouse Associate
Resume:
** ******** **** **** ***.****
Columbia, SC *****
************@*****.***
Felicia Thorne
SKILLS
Excellent judgment
Detail oriented
Strong work ethic
Team player
Time management
Willingness to learn
Proficiency in Microsoft office/ Excel
Works proficiently in face paced environments
Critical thinking
Capability to handle high stress situations
Great communication
Computer operation
Ability to understand limited and broken English
Ability to handle sensitive information with carefulness and caution
Ability to learn and adapt to work environment and expectations
Demonstrates integrity
Great customer assistance
EXPERIENCE
Palmetto State Armory, West Columbia SC - Distribution Warehouse Associate
January 2024 - Present
●Primarily responsible for fulfilling customers’ orders by picking, packing, and shipping product using the warehouse management system
●Responsible for reporting any errors or discrepancies to their supervisor to be resolved
●Check in all incoming inventory and find and document any discrepancies
●Responsible for processing requests; packaging, pulling, packing, labeling, and shipping orders
●Read orders to ascertain description, sizes, colors, quantities, serial numbers of merchandise
●Identify product discrepancies and proactively resolve issues regarding them
●Breaks down cardboard and disposes of it in correct location
●Perform tasks related to shipping and transportation of orders; perform all functions of cargo handling including but not limited to processing, loading, and off-loading freight
●Required to stay current on all shipping regulations and procedures and ensure that employee are adhering to these changes
●Complies with federal, state, and local warehousing, material handling, and shipping requirements
●Ensure that all inventory is put away promptly when it is received
● Lifting objects up to 60 lbs
Blue Cross Blue Shield, Columbia SC - Customer Service Advocate II & Claim Customer Service Advocate l, Maternity Management
May 2022 - October 2023
Providing prompt, accurate, thorough and courteous responses to all customer inquiries.
Performs research as needed to resolve inquiries.
Initiates or processes adjustments or performs other research as needed to resolve inquiries.
Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.
Provides feedback to management regarding customer problems, questions and needs.
Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.
Examines and processes claims and/or non-medical appeals according to business/contract regulations, internal standards and examining guidelines.
Enters claims into the claim system after verification of correct coding of procedures and diagnosis codes.
Ensures claims are processing according to established quality and production standard
Cross trained among multiple duties within the department.
Assist with the training of new employees and cross training of coworkers.
Excellent verbal and written communication skills.
Proficient spelling, punctuation, and grammar.
Create authorization and denials (if applicable), work faxes daily.
Strong human relations and organizational skills.
Ability to handle confidential or sensitive information with discretion.
Ability to learn and operate multiple computer systems effectively and efficiently.
Food Lion, Columbia SC — Cashier Team Lead / Office Associate
June 2020 - May 2022
Processed cash, check and credit cards for customer purchases.
Counted cash drawers at beginning of shifts to verify correct amounts.
Processed merchandise returns and exchanges.
Bagged or boxed merchandise and prepared packages for shipment.
Kept periodic balance sheets of amounts and numbers of transactions.
Supervised others and provided on-the-job training.
Monitored self-checkout stations to assist customers and ensure registers working appropriately.
Helped customers locate merchandise.
Scheduled appointments, maintaining calendars for personnel.
Developed materials to coordinate and assist with employee training.
Answered questions and concerns regarding company products, services and prices.
Zaxbys, Columbia SC— Front/Back of House Team Member
September 2019 - April 2020
Greeted and informed customers of products, fostering positive store experiences.
Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks.
Delegated tasks to team members according to project requirements and employee strengths.
Maintained store inventories and ordered new materials to increase item availability.
Conducted performance reviews to measure employee growth and skills.
Reported malfunctioning and damaged equipment to supervisors and scheduled routine maintenance.
Took appropriate measures to correct service quality deficits.
Recommended changes in working conditions and equipment to increase business unit and team efficiency.
EDUCATION
Ridge View High School, Columbia SC High School Diploma (June 2021)
●GPA : 3.5
Midlands Technical College, Columbia SC Associate in Applied Science (A.A.S) Applied Psychology Candidate (Expected graduation May 2025)
●GPA: 3.8
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