Customer Service Property Manager

Lakeyla Johnson

Atlanta, GA ***** 229-***-**** *******.*******@******.***

Professional Profile

Offering more than seventeen years in the medical health industry. Strong interpersonal skills and a knack for productive collaboration across varying departments. Successfully managed multiple accounts, delivering top revenues and significant client retention for future business. An energetic leader with excellent communication skills, a positive attitude, and a go-getter drive. Impeccable time management and multi-tasking skills. Productive and efficient work habits without supervision.

EXPERIENCE

Cardinal Management Group

Leasing Agent

Actively participate in leasing and marketing of the community to maximize occupancy

Stand to meet and greet clients, prospects, and residents in a friendly and welcoming manner, always conforming to Fair Housing regulations.

Maintain the highest level of customer service and online presence to obtain satisfactory scores on surveys/reviews from residents and prospects. Answer lease related questions in-person, over the phone or electronically. Involve Property Manager or Assistant Manager as needed.

Tour community, amenities and vacant apartments with prospects and have current knowledge of apartment specifications, vacancies, notices, and rental rates. Advance preparation for new resident’s move-in by completing the Lease File Checklist prior to move in date by inspecting the unit, making sure the lease paperwork and keys are ready.

Utilize the lead management system, record all activity and accomplish daily follow up with all prospective residents in accordance with the policy of the property. Inspect the model apartments and target apartments and tour path to ensure they are ready to show and make a good first impression to the potential residents.

Review current rental rates, apartment sizes, availability, and the amenities of property, and understands and utilizes Revenue Management System (if applicable).

Responsible for having a thorough knowledge of the surrounding area, comparable communities in the area, schools, shopping, bus lines, and be able to convert the knowledge into a selling benefit for the property.

Shop competitive properties in person and over the phone, and understanding their pricing, fees, concessions, and amenities.

Develop full knowledge of application information required, understand the screening process and be familiar with the resident selection criteria.

Understand and maintain an on-going resident retention program under the direction of the Property Manager.

Maintain knowledge of current market conditions, as it pertains to your competition.

Send renewal letters to residents and tracking the number of renewals.

Courteously process resident communications including service requests, entering the request into Entrata and communicate the request to the Service Team.

Accurately complete lease forms and collect rental deposits.

2023- Present

The Department of Treasury

Customer Service Representative, Atlanta, GA 2021- 2023

Interacts with customers to answer questions and provide assistance in understanding adjustments to tax filings, accounts, or other financial transactions

Inputs and updates information from various state-automated customer relationships, legacy tax, and collections systems

Effectively worked in a remote setting to provide knowledge to customers about tax release dates .

Mission Rock Residential Leasing Agent, Atlanta, GA 2020-2023

Provided potential tenants with brochures, information, and tours of facilities and available units

Consulted with prospective tenants to identify requirements and budgets based on needsFinding tenants: Meeting with prospective tenants to determine their needs and budget, and matching them with available properties

Handling leases: Preparing leases for approval, obtaining signatures, and coordinating move-in dates

Providing customer service: Establishing rapport with tenants and providing personalized service

Maintaining properties: Ensuring apartments are clean and tidy, and conducting regular audits for lease compliance

Handling sales: Handling incoming sales by phone, email, and online chat

Advertising properties: Using a variety of media to advertise available properties and promote materials

Traveled to different communities to assist with presented problem to effectively increase delinquency and occupancy ratings.

Obtained marketing campaigns to complete resident event to promote growth and community engagement.

Tift Regional Medical Center

Office Specialist/Scheduler, Tifton, GA 2017-2020

Answered calls, as well as welcomed and assisted patients and visitors

Scheduled and confirmed appointments, tests, treatments, and other procedures

Obtained and updated patients' personal and health information

Behavioral Health Services

Pharmacy Technician/Office Specialist, Tifton, GA 2012-2017

Ensured compliance with regulatory requirements

Managed inventory and performed organization tasks

Provided support for enrolling patients into health coverage programs and managed sensitive patient information to ensure accuracy and confidentiality

Publix

Pharmacy Technician, Tifton, GA 2007- 2012

Worked directly with patients to obtain medication histories and reconciliation

Assisted in the management of investigational drug studies

Used technology to help maintain accurate patient records, medication inventory, and orders

Walgreens

Pharmacy Technician, Tifton, GA 2004- 2007

Accurately prepared and distributed patient medications

Performed accurate medication calculations

Processed third-party billing claims and assisted with prior authorization completion

EDUCATION

BAS, Education (anticipated date: May 2025)

Abraham Baldwin Agricultural College

High School Diploma, May 2000

Tifton County High School

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