Customer Service English Language
Resume:
Ralphael Shaw
Las Vegas, NV, ***69
************@*****.***
CAREER OBJECTIVE
Dedicated Rideshare Professional with extensive experience in providing exceptional customer service and ensuring passenger safety. Aiming to leverage strong communication skills, time management, and a deep knowledge of optimal navigation strategies to enhance the rideshare experience for passengers in Las Vegas. Recognized for my proactive approach and commitment to customer satisfaction, I am eager to contribute to Uber’s mission of delivering reliable and enjoyable transportation solutions. EXPERIENCE
Uber Las Vegas, NV
Rideshare Professional October 2022 – Present
• Delivered exceptional customer service by maintaining a 4.9-star rating through effective communication and a strong focus on passenger safety and comfort.
• Navigated efficiently through Las Vegas traffic, optimizing routes to minimize wait times and enhance the overall passenger experience.
• Managed a high volume of rides daily, demonstrating excellent time management skills and the ability to adapt to changing conditions and passenger needs.
• Leveraged technology and app features to provide real-time updates to passengers, resulting in an average ride completion time that exceeds regional benchmarks. Clark County School District Las Vegas, NV
English Language Teacher 6 - 12 August 2021 – October 2022
• Provides instruction in English language arts.
• Instructs students on reading strategies.
• Plans grade level instruction with departmental teams.
• Communicates with counselors, parents, administrators and other stake holders on matters of instruction. Troop Educators
Las Vegas, NV
Substitute Teacher K-12 March 2021 – May 2021
• Fulfill short-term and long-term substitute teaching requirements across content areas in K-12 age groups.
• Employ both classroom and time management skills.
• Requested personally by teacher of record to substitute in absence at former schools.
• Consistently arrive on short notice, prepared and ready to teach with minimal guidance.
• Engage students in the absence of formal lesson plans from the teacher of record. Clark County School District Las Vegas, NV
Student Volunteer Jan 2021 – May 2021
• Research content for English language arts teachers for purposes of instruction.
• Deliver virtual instruction to high school English language arts students.
• Develop curriculum for instructional lessons and units for high school English language arts teachers. Nevada System of Higher Education Las Vegas,
NV
Student Jan 2021 – May 2021
• Research topics within education to include teaching English as second language, action research, assessment, curriculum design, and multicultural education.
• Lead groups in the completion of collaborative learning activities related to parental involvement and special education.
1630 Clint Canyon Drive Henderson, NV, 89002 702-***-**** ******@****.******.***
• Create lesson plans, parental involvement activities, and action research proposals in the field of education. Clark County School District Las Vegas, NV
Student Volunteer Jan 2020 – May 2020
• Research content for social studies teachers for purposes of instruction.
• Deliver virtual instruction to high school social studies students.
• Develop curriculum for instructional lessons and units for high school social studies teachers. Nevada System of Higher Education Las Vegas,
NV
Student Jan 2017 – Dec 2020
• Research topics within the humanities to include, economics, and history.
• Lead groups in the completion of collaborative assignments in economics.
• Wrote extensively on economic history, the Vietnam War, gender studies, environmental issues and Jewish history.
US Army Fort Richardson, AK
Supply Sergeant Aug 2005 - Jan 2017
• Maintain and develop positive business relationships with a customer's key personnel involved in or directly relevant to a logistics activity.
• Develop an understanding of customers' needs and take actions to ensure that such needs are met.
• Direct availability and allocation of materials, supplies, and finished products.
• Review logistics performance with customers against targets, benchmarks and service agreements.
• Stay informed of logistics technology advances and apply appropriate technology to improve logistics processes.
• Redesign the movement of goods to maximize value and minimize costs.
• Manage the logistical aspects of product life cycles, including coordination or provisioning of samples, and the minimization of obsolescence.
EDUCATION
UNIVERSITY OF NEVADA-LAS VEGAS Las Vegas, NV
Masters of Education Secondary English Education Candidate (Expected graduation May 2021)
• GPA: 4.00
• Awards & Honors: Golden Key International National Honor Society (GK), The Honor Society of Phi Kappa Phi (Chapter 100)
• Extracurricular Activities: Rebel Veterans, Graduate and Professional Student Association, Black Graduate Student Association
NEVADA STATE COLLEGE Henderson, NV
Bachelor of Arts (B.A.) History (Dec 2019)
• GPA: 3.70
• Awards & Honors: Magna Cum Laude
• Extracurricular Activities: Scorpion Veterans, Black Student Organization COLLEGE OF SOUTHERN NEVADA Las Vegas, NV
Associate in Arts (A.A.) Economics (May 2018)
• GPA: 3.83
• Awards & Honors: High Honors, Honor Society of Phi Theta Kappa (Alpha Xi Beta Chapter)
• Extracurricular Activities: Black Student Union, Multicultural Club ADDITIONAL SKILLS
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
CERTIFICATIONS
1630 Clint Canyon Drive Henderson, NV, 89002 702-***-**** ******@****.******.***
• Teaching License (Secondary 7-12 English)
• Demonstrated Logistician
• Guard Card
• Substitute License (K-12)
• Health and Life Insurance Producer License
REFERENCES
• Are available upon request
Contact this candidate