Data Entry Customer Service

Leslie A. Goff

Bellevue, TN 615-***-****

Email: ******.****@*****.***

Administrative Professional

Data Entry Customer Service Operations Administration

Sharp, dedicated administrative professional with long-standing and diverse experience throughout multiple industries and capacities. Deadline driven with outstanding organizational and multi-tasking skills. Superb ability to enter accurate and detailed data points, as well as observe confidentiality. Fast learner with strong ability to work independently. Adept in scheduling, operations management, and expense handling. Articulate communicator with varied knowledge of providing support within nonprofits, call centers, and diverse business environments.

Filing & Organization

Multitasking Expertise

Travel Scheduling

Written & Verbal Communications

Business Correspondence

Heavy Data Entry

Customer Service

Purchasing & Inventory

HR Hiring Duties

PROFESSIONAL EXPERIENCE

NATIONAL HEALTHCARE CORPORATION (NHC), Nashville, TN (Apr 2021-Sep 2024)

Accounts Payable/Payroll Bookkeeper / Medical Records / Receptionist

Maintain financial transaction records

Ensure compliance

Create financial reports

Balance accounts by reconciling entries

Maintain and balance general ledger

Process accounts payable

Manage employee payroll and HR New Hire Actions

Perform month-end closing

Scanning Patient Records into Medical Charts

FAITH LIFE CHURCH, Nashville, TN (Jan 2017-Jan 2024) Part time

Operations Administrator / Ministries Assistant

Implement the organization vision through strategic development and performance management, in addition to monitoring annual budget, purchasing, and inventory.

Heavy financial data entry of contribution and tithing, continual updates to member demographics, preparation of annual member tax statement forms.

Coordinate training opportunities for employees on new software programs and ensure that employees are familiar with policies and procedures.

Created the process of a bi-annual evaluation for all employees, involving performance reviews.

UNLOCK THE CHAMPION, LLC, Nashville, TN (Jun 2009-2020) – As needed

Executive Assistant / Event Planner

Organize successful key-note speaker events and book signings and arrange all travel plans and details.

Conduct market research, gather information, and negotiate contracts prior to closing any deals.

Manage all event logistics, including décor, catering, entertainment, transportation, location, equipment, and promotional materials.

AETNA SENIOR SUPPLEMENTAL INSURANCE, Franklin, TN (Jul 2012-Sep 2016)

Data Entry Operator II

Prepared source data for entry by compiling and organizing data, and entered data by operating data entry equipment, coding information, and resolving problems.

Verified and balanced data by reviewing data, as well as pulling and returning data to user for correction.

Recognized as valuable team member by being selected to be cross trained in four departments of Business Operations and sustaining a record of 5000 KPH with 98% accuracy.

ASPIRE HEALTHCARE, INC., Brentwood, TN (Oct 2007-Jul 2012)

HR/Office Manager

Maintained office services by organizing office operations and procedures, prepared payroll, controlled correspondence, designing filing systems, and monitored clerical functions.

Designed and implemented office policies by establishing standards and procedures through the creation of the office’s first training manual, measured results against standards, and made necessary adjustments.

Achieved financial objectives by preparing an annual budget, designed and maintained multiple Excel spreadsheets tracking expenditures, and kept management informed by reviewing and analyzing special reports, summarizing information, and identifying trends.

FORD MOTOR CREDIT COMPANY, Franklin, TN (Nov 2002-Oct 2007)

Process & Quality Analyst

Identified process issues, and defined, communicated, and addressed areas of improvement across programs, projects, and activities.

Applied process improvement practices in complex environments to deliver business benefits.

Contributed to the identification, definition, and development of the process to collect key measures or metrics for monitoring or performance reporting purposes.

Designed and formulated Excel spreadsheets for use in metric tracking of employee course development.

Identified any potential quality issues per defined process and escalated potential quality issues immediately to management.

Ensured that validated deliverables met functional and design specifications and requirements.

PRIMUS / FORD MOTOR CREDIT COMPANY, Franklin, TN (Apr 1997-Nov 2002)

Senior Executive Administrator – Operations

Coordinated daily calendars of senior managers, and planned appointments and events.

Created regular reports and updated internal databases while providing suggestions for more efficient operations.

Developed a monthly organizational chart for all departments and improved overall purchasing process by reducing expenses by 40% in one year.

COMPUTER SKILLS & CREDENTIALS

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Publisher) Chrome Dual Monitor Data Entry Gmail Microsoft Explorer PDF Editor MatrixCare UKG UNIX

Six-Sigma Green Belt Certified

JJ Keller Human Resources Member

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